Summarized from anonymous rental reviews on openigloo.
Recent reviews for 20 Exchange Place underscore its prime Financial District location, friendly and attentive doormen, and clean, well-maintained interiors. Residents value amenities like the rooftop lounge, gym, and convenient access to public transit. Apartment layouts often feature modern finishes and impressive views. However, persistent elevator malfunctions and inconsistent management responsiveness significantly impact tenant satisfaction. Noise can be a concern in some units, and rent increases have been a point of contention. While building staff generally receive high praise, management policies and maintenance delays, including move-in/out paperwork complexity, warrant improvement to enhance resident experience.
Reviews (20)
3.38 stars
1 week ago
20 exchange place
Former Tenant
Pros:
Nice building, nice views
Cons:
Management, lack of amenities, elevators
4.38 stars
2 months ago
Safe, Clean Building with Room for Improvement
Former Tenant
Pros:
The doormen are wonderful — friendly, helpful, and attentive. The building is safe, well-maintained, and kept very clean. Great location with convenient access to the neighborhood.
Cons:
Management is difficult to work with and often gives tenants the runaround on even simple requests. Moving in or out requires excessive paperwork, including multiple waivers just to move furniture. Several neighbors smoke cigarettes indoors, and despite complaints, nothing has been done to address the second-hand smoke that seeps into other units
Advice to owner:
Address the ongoing issue of second-hand smoke, as it affects the health and comfort of tenants in multiple units