Pros:
Nice size, roof access
Cons:
They lied to us about having a private outdoor space (when applying and touring they told us it was private, only to find out once we moved in that it was shared). There are bugs, specifically gnats and roaches. They barge into the apartment without notifying us or alerting us or, god forbid, actually asking us when they could come in. The washer/dryer combo doesn’t work. We’ve asked management to fix several things (washer/dryer, bathroom fan, window screen, lightbulbs, door knob) and they don’t do it. Literally, we call them and they tell us that they’ve scheduled someone to come fix it, then when the scheduled time arrives, no one shows up. The most egregious instance was on the washer/dryer. We asked them to fix it because it had locked itself while out clothes were in it. They took so many days to get there that a pool of water collected in the bottom. When they did get there, instead of fixing it, they took our clothes out, put them in a trash bag, and put the bag in our bathtub. That’s it. They left and we just didn’t use the washer/dryer for like two months. Then the pandemic started so we need laundry in house, plus it was starting to attract roaches. So we called again and asked for an appointment. The person said they scheduled a person to come, but of course no one showed up. So we called again a few days later, and it turns out they never even scheduled anything. They straight up just forgot about it. We asked them to schedule it again and they forgot to do it AGAIN. Then they had a maintenance person come in who tried to drain it, but he was like ¯\_(ツ)_/¯. So we called again for a specialist to come, and LITERALLY THEY FORGOT TO SCHEDULE IT AGAIN!! Finally, we had to ask to speak to the person with the most authority at the management, and she scheduled a specialist. Unfortunately, it still doesn’t really work because it takes about 6 hours to do anything, but whatever. The worst part of it is that when there’s a problem that they actually care about, like leaks, they will literally just unlock your door and come in with no notice. IN A PANDEMIC!!! Yes, that continued even during COVID!! They did not give us any time to put on masks and even forced themselves in when we told them one of us was quarantining because they might have COVID!
Advice to owner:
Hire a whole new staff.