954 Willoughby Ave,

Brooklyn, NY 11221

People are friendly, front desk is awesome, relatively quiet

Unresponsiveness from management

Answer tenants

The desk concierge (especially the person there on week days) and super were amazing. They have a secure system of storing packages. On paper the amenities seem good since there is a gym and laundry in the building and "playroom", they're just not well kept. For what you get, pricing is pretty good (but not great). Rooftop with great views of the manhattan skyline and elevators. Conveniently located near trains, bars, restaurants, etc.

I never had major issues while there, but there had been reports that management hasn't always been responsive/helpful and some tenants have reported that management has been outright rude when interacting with them, though this is not always the case. Amenities often aren't kept up which created challenges for tenants at times, myself included. Also the vents can get extra dusty and moldy at times and management says they can't fix it, so not great if you have allergies. The washers and dryers (especially the dryers) frequently have issues so it can take double the time (and money) to wash and dry your laundry, luckily there are laundromats nearby and we always sent out our laundry.

Better upkeep with building and being polite to tenants.

Laundry in the building was great though machines could be maintained better. Door people are incredible and the super is amazing!!

Management takes a while to respond. Elevators out of service sometimes. Laundry machines need to be better maintained

Pet friendly.
Elevator
Great live in super and front desk staff deals with problems quickly and maintains security

Management company leaves a lot to be desired. Laundry machines do not work well and some are often out of commission
Very busy area

24hr security (they do occasionally try to take that away but we have fought back), sound muffling windows.

Elevators are constantly breaking with tenants getting trapped inside, laundry room is unsanitary, equipment is damaged and out of date, they're overcharging for laundry. "Amenities" are laughable, gym is falling apart and has harmed tenants, it is also unsanitary. The rooftop is dangerous and outdated, management has essentially told us we aren't supposed to be up there even though there is a rec room and tables etc on the roof. Rec room is also in decay. Management is unresponsive to tenants complaints, they often just ignore emails from tenants and even when we organize as a group to collectively demand changes, they refuse to acknowledge. Rent is raised every year and no significant changes are made to improve the quality of life.

Take care of your building and your tenants, stop raising the rent without improving the quality of life.

Really great size common area (in a shared 3 bedroom) with lots of light. Clean with decent closet space. Door people are amazing and super helpful for receiving packages/answering questions.

In building laundry is not great/pretty unreliable. Bedrooms could be bigger.

Clean, well-maintained, no pest issues, you don't hear your neighbors when you're in your apartment

Train can be a little loud if you're facing it

Doorman service excellent. Great amenities for price. Central air

Meh location. No dishwasher. Could have gotten more for money.

Building staff is very nice, apartment good size, building clean , nice roof access

Slow response from building management, washer/ dryers issues from time to time. Train is very close to building can cause noise If your windows are open. Rent price increased a lot post covid deals

Be aware of dryer issues and be a bit more responsive when tenants have questions.

Front desk attendant 24/7
Friendly and helpful building staff
Convenient location
Elevator
Rooftop Access
Safe package handling/storage
Central heat/AC
Pet friendly

Unresponsive management
Laundry machines don't work well/unusable in my opinion so I have to take laundry outside of the building
Understaffed maintenance crew
Poor ventilation/air filtration - apartments get very humid in the summer
"amenities" not well maintained
Bike storage is crowded, uncovered and has rats - management has not addressed
Small windows
No return air vent/fan over the oven/stoves
Utilities are expensive and tenants pay for both Gas and Electric
Cheap finishes

Hire more staff to support the super
Get new, working, updated laundry machines
Clear out bike storage
Get new gym equipment
Figure out a better ventilation system or better maintain the current one
Be more responsive to tenants

Central air conditioning and heating
Front desk personnel are super nice
Unlike most of NYC and bushwick I have had zero rat, cockroach, or bug problems
Small basic gym and laundry in building
Rooftop is really nice during summer
Building kept clean
Option to pay for a parking spot in the back of the building
Kai management was slow to respond BUT this was during the first few months of COVID, I’m sure a very high traffic time for them. They were also very nice and listened to our concerns and thoughts!

Building walls a little thin. sometimes can hear things going on outside, but it is what it is!
Overall pretty good!

Keep up the good work. Though would love a quicker response time.

Distance to train, restaurants, bars, nightlife.

Building management is extremely unresponsive.