Generally well kept and responsive service center
Pros
- Has maintained a lot of the existing culture and charm of the neighborhood - Most of the tenants are very nice and interact with everyone regularly - Dedicated number/email you can call with any service needs most hours of the day - Online system to track your service request and rent payments - Some apartment have been renovated with nice finishes and fixtures - Generally great hot water and water pressure - A/C and 2/3/4 trains and lots of bus stops close by
Cons
Management has been cutting costs in the last few years and there is no longer a full-time team that keeps the common areas clean and attends to maintenance requests. A day contractor comes in every so often to pick up the trash and that is about it. There floors and walls are rarely cleaned these days. Porters used to keep the building clean and smelling good. They also knew everyone so they would keep an eye out for folks and our packages. Management has not put in place a system to collect compost. Maintenance personnel used to resolve issues within a day sometimes even less. Now it can take several days for the super to even come and assess the issue. Likewise, the property manager can be difficult to agree with. They can be sticklers about what they approve to be fixed. Everything goes through the call center first and then is reviewed by the property manager. We do not have direct communication with the super who lives two buildings over. It is a lovely place to live things are just changed over the years while rent has continued to go up.
Advice to the owners
Hire some dedicated staff members that know the building and keep up with things daily.
Friendly property staff but encountered some issues
Pros
Some friendly neighbors and kind, polite staff. Management was very responsive to issues.
Cons
Package theft is rampant, several units had bed bug infestations, garbage and overall building cleanliness was an issue (tenants at fault - staff did their best). Loud noise at night due to kids congregating in the stairwells and shouting and management not being able to help
Advice to the owners
Stricter rules/consequences for package theft, and loud behavior in common areas
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