The Helena Associates LLC

Clean, beautiful, spacious apartments. Staff is mostly friendly. Management generally responsive. I enjoyed my time living there.

The main issue I had is that they raised my rent significantly year after year to the point where I had no choice but to move out. I found out from others in the building that they had tons of occupancy, so I assume this was just a move to maximize profits. A bummer, because I would have liked to stay there for a long time. If you move here ensure you are either wealthy enough to weather the big rent increases or otherwise get ready to move out after a year or two.

I like the quick response of the building management.

Lines for the elevators

Improve the elevator service

Clean, friendly staff, quick maintenance

Very VERY aggressive rent increases for renewals
Loud smoking neighbors

Clean large building many tenants. Laundry on floor expensive but well maintained

Many people coming and going noise from hallways. Large range of tenants. Too far from subway transportation and uphill. Shuttle is useful but only runs early morning and evening

Clean
Organized
Front desk helpful
Amazon lockers

Gym very old
AC terrible

Fix AC units

Everything! Clean, spacious, quiet

Far from subway… mta buses are not always reliable

The building was always very clean and the staff was friendly.

the leasing office was not always friendly and took far too long to return our deposit even after a spotless apt check when we left.

Quick maintenence turnaround, communication of events from management, clean common facilities

Little pricey, far from subway station

- Clean
- Blocks out noise from the outside

- Far from the subway
- Not much to do around
- Shuttle service ends early at 7PM on weekdays

Management is responsive, staff are pleasant and location is convenient to Riverside Park South.

In our current apartment, the AC/heating unit in the bedroom is older and very loud. There is sometimes the smell of smoke in the hallways, even though the building is smoke-free.

Overall, property owner is good

safe, lift, gym

aircon always breaking

Well upkept building , great doormen. All issues fixed quickly.

Gym is small and costs a fee

Clean no smoking building which they enforce great staff. No rif raf around building. Love the area

Price could be lower

Keep up the high standards. It’s a well run building

I lived here for several years and really enjoyed it. The building, gym, and management are all excellent. It used to have better views before VIA and other buildings were build.... but now it has nicer stores in the area. Great doormen and great valet.

Lost our view due to new buildings. Roof deck closed 1/2 the year.

Try to extend roof deck by installing heaters.

Clean, big closets, good noise control (at least on higher floors, not sure on lower), responsive staff.

Kind of out of the way in terms of public transportation but the flip side is that it’s quieter/less crowded.

Shuttle to Columbus Circle.
Nice building and renovated apartments.
Lots of units have a nice view.
Almost new kitchen appliances.

The amenities are meh.
If you need parking for just a few nights it's really expansive.

Nothing in special.

Doormen, and staff. They are really awesome!

Durst management does not care. Their office is across the street, yet difficult to get in touch with. When we first moved in, agent gave us wrong information about their “specials”, and did not find out until after lease was signed... It’s basically been like that since. For example, during pandemic they were supposed to refund us after the gym had closed. Multiple emails, 2 voicemails, nothing. We let it go, but were quick to move out 3 months before our lease expired. Also, they’re basically letting anyone move in. I understand covid was crushing, but when I see
someone in the lobby with ripped pajama pants revealing a chunk of their behind... I mean come on, Durst. Shame on you.

Hey Durst family, pay attention.