Freestone is awful to deal with
Pros
Apartment has good space. Our unit was at the back of the building so it was very quiet. Roof has a lovely view. Barely had any pest problems. Good amenities
Cons
Freestone is absolutely awful. Maintenance requests were usually dealt with timely thanks to the super but almost always a very subpar job. If they actually just got someone capable of doing the work the first time, we wouldn’t have to call multiple times over YEARS to get the same issue fixed. Good luck ever getting a solid answer from anyone in the management office. You’ll be added to an email thread and speak with 30 different people who never have any idea what’s going on. If I toured the perfect building but I saw it was owned by Freestone I would honestly strongly reconsider signing a lease there.
Advice to the owners
Please for the love of god assign a couple people per building because going back and forth with a dozen people over email and phone makes absolutely no sense and is a waste of everyone’s time.
Good Value for money
Pros
Dish washer and in building washer dryer
Cons
The vibration from subway below building
Advice to the owners
Maybe clean the washing machine
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