Pros:
The amenities (roof, gym), package management, trash management. Maintenance does a great job keeping the place clean and tidy throughout the week. The building is well kept and was well built compared to new buildings in the area that are falling apart after a few years.
Cons:
Management personnel - super rude, biggest attitude, and flat out unresponsive. Unjustified rent hikes in the past 1-2years, meanwhile the laundry machines are breaking and elevators getting people stuck and a constant problem. Someone noted that the area has gotten more sketch - I’ve been harassed, exposed, and threatened by loiterers. Energy rating has gone from an A to a D in recent years. Tenants pay for gas which is not common when renting and adds up. Lockout fees from $200-$500 is crazy. Treadmill has been broken for months too.
Advice to owner:
If you want to heavily raise rents at renewal then justify it by putting that money back into the spaces tenants use the most (laundry, elevators, gym equipment).