Joseph Pistilli

Good location in the West Village. Newer appliances

Terrible water leaks, mold issues and little heat. Management is not helpful

You can usually find parking. Not too far from LIRR

Management is unresponsive and dismissive. Repairs are done only if they are minor. The building is old and not kept up to date, but will raise the rent as if they upgrade. There are vermin and you can hear everything through these thin walls.
*UPDATE*
It has been 6 months waitng on repairs!!!! Unresponsive to emails and calls. 311 activated and no movement. Please don't rent here unless it is your last resort. They leave you no choice but to litigate.

Try to retain renter that pay their rent on time and cause no issues. You treat all of you tenants as if they are living for free. Horrible business acumen!

Building is decent, and Rudy the Super is very responsive.

The building has a terrible roach issue, the large cockroaches AND small german roaches. There is constantly roaches in the lobby hallway and the laundry room is infested as well.

IMMEDIATE AND SUFFICIENT PEST CONTROL!

Great location, quiet building

Rooftop could be put to better use

Great location and light and no major issues

Heat and hot water issues. Management totally non responsive. Flood issues

Provide heat :)

Maintenance staff and doormen are friendly and helpful.

$$$
Ceiling and walls leaked a few times

Idk

Great location

Back apts are nice and quiet

Large sized rooms and well laid out

Water pressure is great

Decent lighting

Winter heat isn’t hot box levels of overheated

Poor maintenance work in general upkeep

Packages are constantly stolen from the lobby

Management team is basically impossible to get a hold of

If we got a new super then I surely wasn’t notified and/or ever met him

Please answer calls and emails and maintenance requests promptly

Nice but barebones apartment
Heat was good
Quiet
Great location
Super is good

Landlord was extremely absent
Changed management and new one is hard to access
We had a few leaks (but were r

Great price & close to the train and amazing food in the area

So many roaches and mice (likely due to how poorly the trash rooms are treated), repairs are impossible, laundry room is terrible, and if you’re banking on the elevator in the building- don’t.

This building has access to 2 subway lines into the city by 10 min commute. It is heart of Astoria.

Cars honking constantly. Getting your apartment service is extremely difficult. Extremely strong smell from restaurants that occupies the bottom of the two building. Can’t leave your window open. Rude neighbors they don’t care about the noise that comes out from their apartment. To many new neighbors smoke so much weed it’s actually gross. Dirty hallways.

The management needs to do their job and take it seriously. Because it’s easier to call 311 then getting anything fixed.

Some apts have High ceilings

MICE, RATS INFESTATION IN THE BUILDING. No resolution after over a year of repair requests

Hire a proper exterminator for the building and disclose to all prospective tenants that building HAS MICE AND RATS

Large rent stabilized units. I would have stayed if not for the pest problems

Persistent bed bug problem that returned every year (they came out of the floors). Also many roaches and multiple mice infestations.

Fix the pests!

the neighborhood is great

stolen packages - NO RESPONSE from management

do something about the stolen packages

Larger than normal rooms

Pest issues were often

Good super- attentive

Stairs and no laundry

Historical building in great location and neighborhood. Live in super is amazing and his team very responsive and helpful when issues arise

Neighbors are extremely loud and will slam their doors and yell in the hallway. Because of the building structure it’s very easy to hear everything. Lots of trash and building materials left out in the hallways and the entrance/mail area desperately needs a refresh. Management does not really take complaints about the neighbors or problematic tenants seriously.

Better get your tenants and stop raising the rent for no reason

The only thing I appreciated about living in this building was my sweet, next door neighbors who were very kind to myself and my partner throughout such a rough living experience and dealing with management.

This was probably one of the worst rental experiences I've ever had in my entire life. My partner and I dealt with terrible mold in our kitchen for a solid 8 months of living in this space for only a year. Management was unorganized, unresponsive, did not take any form of accountability for anything whatsoever, and then gaslit us at the end once they finally addressed the issue, making us pay for numerous months of not having a usable or safe kitchen to cook in. We wasted money, time, and our mental and physical health was greatly impacted as a result of their disregard for our lives. I would never, in a million years, recommend this building or management company (Phoenix Management 23 LLC, formerly known as Pistilli Realty Group) to anyone, or wish upon anyone else what we had to go through. Please do yourself a favor and never, EVER, rent from this company or from the landlord Michael Pistilli. Absolutely horrific experience and will never again be giving them my money for as long as I live.

You only have one, barely hands-on job, and it's to make sure the space your tenants live in is ACTUALLY LIVABLE. You were unable to provide the bare minimum for myself and my partner, and I'm assuming many others as well based on the reviews I've been reading. All I can say is that I believe things come back around, hope it doesn't hit you too hard when it does.

Door man building and location

Could use more parking

Add a cold storage room

Quiet, I guess. High ceilings.

-Terrible neighbor in 4L: DO NOT RENT APT 4R! Neighbor in 4L came out and drunkenly screamed at me and 4 of my friends that we "weren't allowed to have parties" before we even got to my door. We weren't even going to have a party, I just wanted them to see my cat before we left to hang out somewhere else. He then barged INTO MY APARTMENT and continued to scream, one of my friends had to chase him out. Management did nothing (and will continue not to), just told me that "he is crazy" and has been there for 15+ years so I "shouldn't worry about it". Horrid, invasive experience. He also is incredibly mean and blasts broadway music at random hours of the day.

-PISTILLI/PHEONIX REALTY NEVER ANSWERS PHONES, IGNORES EMAILS: We had a MASSIVE leak in the back of our apartment for 6 MONTHS. It destroyed our floor, my printer, and black mold was EVERYWHERE. They kept saying "someone was coming" and then gave me the runaround on whose responsibility it was. Incredibly rude when I literally begged them to come fix it, threatened to evict me when I tried to withhold rent, and sarcastically said that I should sue them "if it bothered me so much". I almost did, but at that point I was about to move out and was exhausted. You will be too if you move here. Please heed my warning. This isn't one of those reviews that you should ignore because every place has problems. This place is NOT. WORTH. IT.

Please for the love of god can you guys answer your fucking phone and email with any semblance of urgency? i had a leak in my roof for 6. months. This has been, by far, the worst experience I've had with property owners in NYC, and that's really saying something. Also

-updated laundry room
-elevator in the building
-consistent pest control

-packages were stolen
-apartment didn’t have much heat