Pros:
New Super is more responsive than some priors, but needs more help than he's getting.
Cons:
Building was brand new 13 years ago but now needs maintenance and improvements in the inside public areas and outside courtyard. Response time to HVAC unit problems is super long, unacceptable in the heat of summer or if you need heat fixed. I barely use the heat, though, so it's mostly a/c problems. The HVAC units were pure garbage from day 1. Several hot water shut offs over the years, one lasting for a couple days when a new boiler was needed.
Advice to owner:
Fix the problems before they become problems!