Very Poor Management
Pros
Nice apartment. Relatively quiet neighborhood at night.
Cons
We occupied this apartment for a period of 12 months. The reason we decided to move out was due to very poor management. Both the property manager and his superior failed to offer any help with any of the issues we dealt with during our residency in the building. In more than one occasion, we asked for an opportunity to speak to them on the phone, and we never received a response. We left multiple voice messages, and they were all ignored, just like our emails were not acknowledged. MAIN ISSUES Internet. Our internet cables and wall outlets did not work. Not one of them, not even once. We contacted the internet provider, and after their inspection, they informed us that this was a building issue – cables and outlets, and that it had nothing to do with the internet service. We notified the building managers, and their response was that the previous tenants did not have that issue, and asked that we have the internet company check again. We had the internet company come to inspect the cables and outlets not just a second time, but a third time, every time looked at by a different inspector, to the point that they told us that if they had to keep coming to the apartment, they would send an invoice for the service provided. We attempted to speak to management countless times, contacting them via email and phone, and we never heard back from them again. Not even an acknowledgment of our messages. In the end, we had to pay out of pocket to have someone bring a cable from outside through the window, which prevented us from closing our window completely. Needless to say, this was another challenge. In the summer the air conditioner escaped through that gap, and in the winter the cold air would come in through that gap. Once again, we asked for help from management, and we did not hear from them. Like we did before, out of our own pocket, we had to purchase parts to cover the gaps in the window. Heating System. We endured a very cold winter because the heating system did not work. We notified management so many times, and they kept sending a building maintenance person to investigate, a person that did not have experience with the heating system. In the end, we had to report the issue to the city government. The city inspectors confirmed the heating system was not working properly. They came to the unit about 4 times, and each time a different inspector would note the same conclusion. In one occasion I ran into another resident, and I asked if he was having the same or similar issue, and it was then that I found out that there were 8 other residents who had organized communication with management, asking for the heating system to be fixed. Not surprising, they had not had any luck with management either. As it turns out, they were all just as frustrated and disappointed as we were. OTHER ISSUES While these issues might not as important to others, given the circumstances, it is worth adding to this review. In no particular order, 1) the walls were not properly painted when we moved in. Even the person that came back to paint said “wow” when he saw the bad job they had done the first time around, 2) the stove light fixtures burnt every other week, and we eventually just stopped placing tickets for it, 3) before signing the lease, they sold us the unit with heated bathroom floors, and as it turned out, the floors never heated, and when we told maintenance they told us that none of the heated floors in the building worked, 4) while the city might not require it for this building, it showed little care for the residents when they failed to install fire extinguishers in the building, 4) the trash section was always full of trash, to the point that one could often not get to the bins, 5) and last, but certainly not least, it required multiple follow-ups to obtain our complete deposit back. We had lived at 3 addresses prior to moving here, and we had stayed at all these places from 5 to 10 years. We were planning to stay at this apartment for an extended period of time, but their very poor management left us with no choice but to move out. Management needs to be replaced immediately, if they want to keep residents for longer periods of time. This was a very bad experience, and we discourage anyone from even considering this building.
Advice to the owners
Be responsive. Take care of issues. Do the job you were hired to perform.
Newly renovated, no heat ever
Pros
Newly renovated, great proce
Cons
The garbage disposal was always a mess. The heater never worked properly which is why we moved.
/-73.970989,40.75241,14/640x640@2x?access_token=pk.eyJ1Ijoib3BlbmlnbG9vIiwiYSI6ImNsYjNmMjVwdzBjeHgzd21wYmJmZDB0eGYifQ.XZvZCOh51yXuDBE-I3Bg0A)
