Esrt Victory Owner LLC

I’ve been living here for 8 months now and it’s been a great experience. The apartment itself is very nice, quiet, thick walls, and the staff is phenomenal. Everything is kept clean, trash rooms are emptied frequently, and mail/packages are always kept safe and delivered on time.

The built in AC/Heating units are a bit poor performing and expensive to run. I’ve been getting $250+ power bills all summer. Besides that, sometimes the elevators take a while but other than that the apartment is great.

- Building has a nice gym and amazing pickleball court that I often use
- Rooftop is great
- Apartments are spacious and maintenance quickly responds to requests
- Best water pressure I have ever felt in my life (no lie)

- Some of the doormen are standoffish, but some are fantastic
- Rooftop is closed for 6 months out of the year, while some buildings keep them open even in winter.

Very responsive management

Older units, slow elevators

Amenities and nice doorman

noise level on lower floors

n/a

Great amenities, views

No cons, really happy with the building so far

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- Apartment size was decent
- Doorman and building staff were friendly and helpful

- Heater and AC were unreliable, had to request repairs 3 times over a single year
- The windows are not soundproof at all, traffic noise outside is loud and often nonstop at busy hours (rush hour, weekends, etc.) — this seemed to be an issue for all units even on highest floors
- Plumbing has issues, sinks and dishwasher were often backed up and flooding
- Access to gym, lounges, and rooftop cost $450/year — gym is very small and has no AC
- Overpriced for the quality of the units and building

The heat in the unit works great.

The unit was not cleaned prior to our move in date, despite having plenty of time to have done so. The unit has a roach issue (approx 8 roaches a day are sighted, so I don't even want to think about how many are around that I don't see).

There's also a construction site on the opposite corner that tends to make loud jackhammering noise at ~11pm-12am.

Big units, doormen were friendly professional and helpful, views, maintenance team was quick to respond

Street noise is endless at the intersection of port authority and Lincoln tunnel.

More frequent window washing

Our stay was good in every regard except for flooding and management

Flooding and management made the building horrible. Management was unresponsive and our room/bathrooms flooded 3 to 4 times. Destroyed some of my electronics.

Be more responsive

Doormen/concierges are amazing and super helpful, building has good heat, the apartments get a lot of sunlight.

The leasing office is super unresponsive, e.g. trying to get them to respond any request requires a long of time and effort. Apartments don't have washer and dryer in-unit and the laundry room is filthy and full of broken machines. The quality of maintenance has gone down a lot in the past year! When we file a ticket to have something fixed, it takes days and usually they don't fix it in the first visit.

Improve the leasing office. Having to deal with them is a nightmare.

Close to subway and times square. Very central location. High rise building and some friendly doorman.

Very noisy during peak hours. We lived on a high floor apartment but it was still noisy

Improve sound isolation from the outside

Nice building, good amenities, 24/7 front desk

Management is slow to respond to any request.

- Decent amenities
- Kind doormen
- Great waste management

- Management office is worst I've ever seen
- Located right next to the Lincoln tunnel, Friday's traffic is incredibly high
- Noise levels are excessive: too much construction going on and distance from the
- West Side Highway

- Make sure there is better window noise insulation
- Windows leak in high rain days
- Management office is slow, outstandingly bad with customer service

Location, lots of parks

Constantly not working elevators, lost packages and not taking any responsibility for it, management selectively responds on requests.

Bad kitchen appliances, sink is not deep enough, water splashes back all the time, everything is made from the cheapest materials. Water tastes horrible, everyone order bottle water.
Never seen disinfecting anything in common space, removed all the mask signs during pandemic and never put them back.
Laundry room is not well maintained, lots of machines not working, and always dirty.
They never told us that there is a leasing office in the building, found out accidentally after a year of living here.
They never explained the calculation of 4.21a tax increase, just said “believe me, it’s correct”. Seriously?!
Also, the strike is coming, and nothing is going to work in April, we are supposed to keep garbage!
We didn’t sign up for this “service”!

The worst management, try to improve in every way!
Pay your employee, so they don’t strike!!!

Clean, some doormen are nice.

Elevators are unreliable, management is absent. We allegedly have access to a bike room but when I inquire no one is able to give me a straight answer. I had an issue with my deposit and first months rent as they were holding them both and not applying them to our account and no one would email me back. I had to leave a nasty comment on one of their business pages to get any help. Also, with COVID they simply aren’t doing enough. They only enforce masks if another resident complains which puts an unnecessary burden on us.

Fire Fetner. Get a better management company.

Doormen were always kind

Every other staff member in the building or management team was rude, incompetent, or actively tried to make my life more difficult. Tried to nickel and dime us on the move out, has policies that made it nearly impossible to move out and dispose of trash/furniture, had rules surrounding guests that could come over, fought us when a roommate needed to move out and we wanted to replace with another person, my heat hardly worked, accused of breaking things in the common areas when video showed nothing of the sort. Overall terrible experience.

Hire people competent and respectful

Great view; convenient location; good appliances; maintenance staff (in blue uniforms) and doormen are great.

The tap water has a brown tint. Only allows a couple of hours to move in which is impossible. Building manager and some staff (those in brown uniforms) are unhelpful.

Brown water is unacceptable

friendly & responsive doorman, good water pressure, cleanness, overall great experience

they charge you absurd amount of $$ for temporary bookshelf if you are looking to flex another roommatee

Not applicable. It was great

Doorman, gym, roof, patio

None to think of

Keep it up

I could walk to work

This building is one of the worst in Hell's Kitchen. I paid $7000 a month for a three-bedroom that wasn't worth even $5000. A few months in, we got a mice problem. Some of the tenants in this building keep their apartments very unhygienic (I have seen the inside of a few apartments), and I am not surprised mice are running through the walls. However, they started coming into my apartment from a hole in the wall that wasn't properly patched. Their servicemen had to visit about seven times to fix that hole. Shortly before we moved out, our terrace started leaking into the apartments below when it rained, and the servicemen were in our terrace with towels trying to drain it. So glad I am out of there.

Please find a different property owner