West Eden LLC

Laundry on every floor, responsive and alert doormen, never lost a package, high ceiling apartments, Deli connected to building

Minor issues like- windows did not open, management can get a little sticky

This is a great building to live in and I miss the location, especially the staff! A few of my favorite things about this building:
- location, super easy to get anywhere since MTA is so close
- the front door men and staff are always so friendly and great to chat with, always welcoming you home, and always letting you know when you have a package
- super quiet and never had any issues with noise
- dog friendly and great dog parks within walking distance

- noise from street and traffic is sometimes hard to deal with
- although it never happened to me, elevators stalled a few times from what I heard
- amenities are extra $ and a bit lackluster

The location is convenient, the front desk and leasing staff are all perfectly nice. The rooms have high ceilings which makes it feel spacious. There is laundry on every floor.

Right next to the turnpike so the traffic can get super loud with all the honking even on a tall floor. Amenities are minimal - small gym, a single outdated "lounge" area, and a "rooftop" but thats really the size of an apartment terrace with a few loungers.

The absolute worst is when it comes to renewal time.
After one year, my rent went up nearly 9%, and management refused to negotiate or offer any goodwill gesture. Meanwhile, a neighbor in a similar apartment told me their increase was lower and they were able to negotiate it even further down. I also saw the exact same apartment layout listed for less than what I tried to negotiate just a month or two before my renewal.

It’s left me wondering whether I’m simply not the preferred tenant profile here, despite always being courteous, considerate, paying on time and meeting all financial requirements. That’s been deeply disappointing and makes me feel undervalued.

Pay some attention to tenants who actually wants to stay rather than chasing new tenants.

The doormen are great, the one handyman they have is great but way overworked.

Building management is the worst I’ve had in NYC. They don’t respond to emails, won’t speak to you, won’t stand by their own contracts, new people every year or two. Building maintenance is terrible, trash rooms are never cleaned. There is a fee to use anything in the building, including the lounge and gym. Better to go to Planet Fitness two blocks away than pay the gym fee. Lease renewals are a complete nightmare. They say they use “dynamic pricing” and won’t speak to you about how their price is so far away from similar units in the area or even in the same building. They give you a renewal 3,4,5 months in advance of your lease expiration because the price at the time benefits them, and then when it gets writhing a reasonable time to actually renew and prices have come down they refuse to speak to you to discuss their offer or to make it more in line with contemporaneous prices. There are so many better options in the area, stay away from this building.

Put a management in the building who can and will actually talk to residents and are empowered to handle issues and make decisions. Hire more building maintenance staff. Stop charging for lounge and gym access or stop calling them amenities.

In comparison to some newer properties in this area- you do get a but more space.
Building staff/maintenance is great.
However building management, leasing office is not so great.
Storage available
Laundry machines on every floor.

Major increases in rent after the first year. (I did not have a "pandemic" rate or any concessions when I first moved in.)
I have no major issues with management currently but they did make an error with billing when I first moved in with a huge utilities bill which was apparently from the previous tenant. I had to escalate it to Rose Associates Corporate to get it resolved. Questions and requests to management seem to take forever to resolve.
The walls are pretty thin and for the first half year of living hear I could hear my neighbor's conversations, coughing, TV etc. They have since moved and I've been fortunate to have someone quieter move in. So noise levels are really dependent on your neighbors.
The windows are old and not insulated so if you're prone to noise and drafts.
The apts come with these slat blinds that have at least a decades worth of dust on them.
PTAC units were filthy when I moved in and they are quite loud.
I'm not sure how I feel about the security in this building. There's a doorperson and CCTVs in the lobby but thats about it. It was a common occurrence to find homeless asleep directly outside the building.
Many pet owners in the building which is great- however the front of the building does tend to smell like dog urine.
Lastly- despite what is says on street easy- this building is NOT Verizon FIOS enabled (only DSL which is very old and slow) Only spectrum and RCN cable are avail for anything close to hi speed- (If you are a tech worker or work from home and you need to have fast symmetrical (download AND Upload) speeds available this will be an issue and ultimately I am not renewing because I was having to many problems.

Upgrade all units to fiber internet, its 2024!

View of Hudson River

Late response to maintenance

very close to the green/yellow/red subway lines and a short walk to the brown/blue.

most of the staff is great but some spend more time hanging out with each other then helping.

Great staff !!
High ceilings
Lots of light

Very thin walls
Water bugs (2 in a year )
Windows aren’t insulated (you can hear everything)

Feel really safe - doorman is great. Packages held in a secure room. Great gym, convenient location

I haven’t found any cons

Location
Friendly doormen
Nice neighbors
Pet friendly

The management staff is extremely unresponsive
The building is very old and renovations and updates can happen on a moments notice
The property staff of the building is dismissive and does not address all tenant concerns properly

Spend more time serving your current tenants than chasing new leads… no way are we renewing here

Great door people. Clean. Bright. Just what we need.

Not a great rooftop.

Loved the doorman Flo. She was always very helpful and compassionate and always remembered me and my cat!

The view was of the parking garage next door was not ideal, however the noise was not bad.

Tried calling the leasing office and there was no answer. Also would be nice to contact the leasing office by email for general questions.

Location
Friendly staff
Laundry on every floor
Gym

Rent increased significantly post COVID

No advice for owner

Doormen and concierge manager are always very welcoming and friendly, helping out when needed.

Requests are processed very quickly too!

It gets a bit noisy because of the tunnel nearby, but nothing super crazy.

1. This is an affordable place
2. Nearby the market
3. Close to nature

Travel time for the office is a bit long.

Be more flexible with payments.

The maintenance staff and the concierges are amazing

Gym is small and if a machine is broken, repairs take forever

Fix gym repairs faster