Great location, management unresponsive
Pros
Convenient, washer dryer, good location
Cons
Hot water often not working, can be loud on weekend evenings, property manager unresponsive, packages get stolen, no elevator, they never returned our deposit (it’s been months and no response)
Advice to the owners
Be more responsive about issues, return security deposits
TERRIBLE PROPERTY MANAGEMENT
Pros
I liked the location
Cons
If I could give this company a negative rating, I absolutely would. The service was sub-par at best, and they are horrible at communicating. But to top it off - in dealing with a terrible person in bookkeeping, he told me over the phone that I'm a difficult woman and that I must be single because a man would never deal with a woman like me. And then he hung up on me. I originally thought he was strategically avoiding answering my questions, but it's clear now that ignorance was the bigger factor here.
Advice to the owners
While everyone at your property management company seems to be miserable, it's no excuse to treat the tenants like garbage. Being "too busy" to respond unless they need something from the tenant or ignoring people because they made a mistake is unacceptable.
