375 South End Avenue at 375 S End Ave,

Manhattan, NY 10280

N/A - See complaints below.

Some additional updates to add to the poorly managed complex that is Gateway.

1. Gateway will not budge on renewal offers. They will raise your rent the maximum amount they are legally allowed to under the Good Cause Eviction act, and will not negotiate on anything except for "current market rate." Having major issues with your apartment? Doesn't matter to them. Good luck negotiating from the Spring to the Fall. Also - beware, if you signed an initial lease for longer than a 12 month term, they will not offer you the same length lease when renewing. 12 months only. For no real reason other than them not wanting to.

2. Reinforcing that Gateway charges "luxury" prices for non-luxury standards. See attached photo of dog poop in the elevator on a busy day.

3. Water shut downs have become more frequent - the most recent shut down (8/11/25) lasting 1 hour beyond the time period when it was said it would be restored. Leaving residents without clean, usable water or access to plumbing for hours. Even post-restore, hot water is not usable. No water pressure.

4. Tragically, last week, a Gateway resident passed away - which was unfortunately seen and spoken about by many residents - many then offered support and sympathy to one another.
Gateway was silent.
For a company that prides itself on their sense of "community," the lack of acknowledgement for such a tragedy of this scale is disappointing beyond belief. No grief resources offered, no help resources provided - nothing. It takes just a few minutes to piece together a few words of condolences and methods of offering help to those who are struggling. Gateway would rather pretend nothing ever happened than admit that a life was lost. Management only cares about their reputation and being able to charge the most they possibly can for these units.

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Unfortunately, I should have listened to other reviews warning prospective tenants about the outrageously high electricity costs. In 10+ years of living in Manhattan, I have never paid even remotely close to the amount we are being charged at Gateway for electricity, with January 2025 being the highest cost yet - nearly $400 for one month in a one bedroom apartment.

In voicing my frustration with other tenants, it seems I am far from alone - as others have reported monthly electricity charges even higher - $600+ for a 1BR, even some over $1,000 for a 2-bedroom unit. Ridiculous. People can heat entire homes for this cost.

What this really boils down to is of course, the cost of electricity rising, but even more so driven by:
1. Awful building insulation
2. More importantly - the heat/AC units that are installed in each unit are completely inefficient at heating. They use so much power when on - even when running as the building recommends (between 73-75 degrees, on auto mode, dropping down to cooler temperatures at night vs. turning off entirely, using 2 units if available in the apartment instead of one, etc.)

The messaging most tenants have been given from management and the metering company regarding these units and their egregious use of electricity is:

"When it is 40 degrees or above, the heat pump feature provides heat which is an efficient way to heat the apartment. However, this feature does not work when it is below 40 degrees and the heat switches to 100% electric heat elements."

Thus - insinuating that the latter (which applied to most days in December, January, and even February) - is a completely INEFFICIENT way to heat an apartment. And it truly shows - even when running the unit in sub-40 degree weather as recommended, it is still freezing in the apartments. If you enjoy paying your life savings to live borderline comfortably while Management tries to justify the use of these terrible HVAC units - Gateway may be the place for you!

Management - rather than combatting tenants via email, or returning the same boilerplate replies to complaints that are significantly impacting your residents financially, you'd be better off spending the time looking into solutions for replacement HVAC units that are more energy-efficient, and actually work to heat apartments in the winter. These things do exist, and many buildings leverage them. If this can't be done, this will be a huge reason for high vacancies and quick tenant turnover.

Management - rather than combatting tenants via email, or returning the same boilerplate replies to complaints that are significantly impacting your residents financially, you'd be better off spending the time looking into solutions for replacement HVAC units that are more energy-efficient, and actually work to heat apartments in the winter. These things do exist, and many buildings leverage them. If this can't be done, this will be a huge reason for high vacancies and quick tenant turnover.

Really nice area along the water. Although they're about to start 5 years of major construction along the water. Neighbors are friendly for the most part.

I do not have working heat or air conditioning. My electric bill in the winter is over $1000 for a 1 bedroom in spite of the heat not working. Maintenance just closes my tickets without fixing anything. We've had 4 major fires in the last few months. The building management was aggressive/retailiatory when I asked about fixing the heat.