Avalon Willoughby Square at 214 Duffield Street,

Brooklyn, NY 11201

clean building, nice amenities, responsive front desk and leasing office

our apt unit did not have the same layout as the same line we visited on a different floor (one of the window panels was covered by a column in our unit, which was not what we saw during our visit)

please provide accurate floor plans to tenants

Well kept and friendly staff. Quick to respond to maintenance.

Area near building not the best.

Great front desk team and maintenance team! Stayed for 3 years.

Rent prices getting high

Pet friendly Amenities except gym included in rent Close to subway restaurant

Elevator gets stuff frequently

Under big company network Clean common space and great common space Great location

Package room is self-served which may cause package mistakenly taken (residents are high quality so not likely a steal) Gym is small for 50 fee

Some amazing concierges. The lobby does appear luxurious when you first walk in.

The apts look luxurious but with substandard materials. Cabinets peeling, floors not properly installed, gaps in the front door so neighbors and people in the hallway can hear your in apt conversations and vice versa. Elevators out of order way too often with no or little notice.

Improve materials and service. We’re charged a premium that isn’t worth it. Turn overs are costly so appreciate the good tenants that you have.

Incredible staff. Fast response from maintenance teams. Great space and amenities.

During Covid it became impossible to get duplicate keys made to give someone access to your apartment. A lot of amenities that used to be enjoyable we’re no longer able to be enjoyed.

- The doormen staff are friendly, welcoming, and personal - The finishes in the apartments are all very nice - The views of Manhattan and Brooklyn (especially above the 30th floor) are outstanding - Cafe, gym, lounge, and rooftop area in the building, all great spaces that are also great to bring guests

- Management can be tone deaf or unresponsive. For example, they laid off a popular doorman against the wishes of everyone in building. There was also an issue with brown water (pipe problem) and they were not reactive in real time. - The elevators are not good. Theyre often out of order because they’re made in Germany and don’t have domestically available replacement parts. Never happened to me but quite a few reports of people getting stuck in elevators

Fix the elevators!

Clean building with amazing front desk staff. The roof is nice and open mostly year round. The actual units have great appliances. The management is communicative with the tenants.

The amenities aren’t as luxurious as some other buildings. They let packages fill up the hallway to the elevator which cheapens the look of the lobby. The leasing office can take a long time to get a hold of, and sometimes they need 2-3 nudges before they actually do what they said they would. The apartments feel a bit sterile and too much like hotel rooms.

Great maintenance team Nice amenities

Not much in the neighborhood

Great staff, quick maintenance, user friendly portal

Gym requires membership through your entire lease

I can’t say enough about what I love here! The staff is amazing, the building is always immaculate, and the location is superb. I love having a boutique coffee shop in the lobby that isn’t bluestone lane or devocion.

The windows sometimes fall out? Also, the elevators have problems, but that mainly is on the Ava side. The shelters on duffield street make it less than pleasant walking outside, and the scaffolding really needs to come down because it makes our entrance so ugly.

Do a real facade inspection, vs only inspecting when the windows or panels fall. Clean the windows!!!

-One crazy experience that showed me why I want to live in such high rise, fancy buildings: washer and dryer in residence -Food deliveries are intercepted by security for maximum safety (security sees delivery guy, security calls you to confirm delivery, delivery man heads up) -Huge bathroom, bedroom, living room, kitchen -Lighting is impeccable (lights actually provide light) -Study, pool, lounge, and other shared rooms with all building residents -Near shopping center (Macy’s, Forever 21, etc) but not sure what’s the case with the pandemic now

-I’m not a fan of the neighborhood. It’s near Jay St Metro-tech aka near NYU, City Tech, JP Morgan, Accenture but opposite of that is where a lot of crimes happen. Basically one block divides the good and the bad -High rise residence also means LOTS of neighbors. Lots of units, lots of people

You’re doing great! Hope you’re accommodating people during this pandemic!