Pros:
The main two pros (as many other tenants will attest) are that the views are magical and the doormen/porters are super kind, attentive, and all around good people with integrity. Amenities are decent and there's laundry in unit.
Cons:
Since moving in, the quality of maintenance, management, and customer service has steadily declined to an almost laughable level. Despite living here for years, we’ve seen a revolving door of “resident experience” managers who are unresponsive and ineffective. You can visit the office, call, or email multiple times, but at best, you’ll receive a generic apology with no real action taken.
Noise complaints are completely ignored—expect to deal with constant disturbances like door slamming, loud music with heavy bass, and stomping neighbors, with zero mediation from management. Smoking inside apartments and stairwells has been reported by multiple tenants (including us) on numerous occasions, yet nothing has been done.
The overall cleanliness and maintenance of the building are just as disappointing. The hallways have a persistent, unpleasant odor, the carpets are stained and rarely vacuumed, and scuff marks and dents from impacts remain untouched. At least one elevator is always out of service—unacceptable for a high-rise with over 20 floors. The gym and kids playroom are barely maintained, with broken equipment sitting for weeks before being addressed. There is also a consistent issue with the water with no notice or acknowledgment. (water being completely off, running brown, or lukewarm/cold)
It’s frustrating because the neighborhood itself has so much potential, but management clearly prioritizes attracting new tenants over taking care of current ones. Instead of meaningful improvements, they focus on signing new leases, sending out pointless newsletters, and hosting catered lunches while ignoring the real issues. If you’re considering living here, do yourself a favor and look elsewhere. Also, be wary—this management company oversees multiple buildings in the area, and their neglect isn’t limited to just this one.
Advice to owner:
Start taking accountability and actually do your job. Automated apologies and empty responses—both online and in person—are meaningless when there’s no follow-through. Tenants have repeatedly voiced legitimate concerns, yet there’s little to no effort to resolve them. You need to understand that your employment exists because hard-working residents pay for these overpriced apartments and amenities. It’s time to prioritize the people who live here rather than just securing new leases.