Akelius Real Estate Management LLC

3.9(32)

36 Properties

1280 Units

Litigation History: Yes
Evictions: 33

Violations

A violation is issued to a building when a city inspector from NYC's Department of Housing Preservation and Development validates and confirms a complaint made to 311. The violations listed below are open violations that have yet to be addressed or have not been confirmed as resolved by the city.
This owner/manager has a total of 251 violations which is 0.19 violations per unit for their entire portfolio.
That is better than the city average, which is 0.59 violations per unit.
Non-hazardous
59Class A
Non-Hazardous violations (i.e. no peephole on a door, or no street # on the building)
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Hazardous
97Class B
Hazardous violations (i.e. smoke detector issues, inadequate lighting)
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Immediately-hazardous
95Class C
Immediately Hazardous (i.e. rodents, inadequate heat or hot water)
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Approval DateDescriptionCurrent Status
2021-06-22Section 27-2011 adm code cleanse to the satisfaction of this department the ceramic tiles surface with grouted joints/caulking of visible mold at east and south walls around bathtub in the bathroom located at apt a2c, 2nd story, 1st apartment from west at north , section ''east south''Nov sent out
2021-05-28Section 27-2013 adm code paint with light colored paint to the satisfaction of this department the ceiling, north wall, south wall, east wall, west wall in the 3rd room from north at west located at apt 5, 2nd story, 1st apartment from east at southNov sent out
2021-05-28Section 27-2013 adm code paint with light colored paint to the satisfaction of this department the ceiling in the bathroom located at apt 5, 2nd story, 1st apartment from east at southNov sent out
2021-05-28Section 27-2005 adm code paint metal in accordance with dept. regulation the 1st riser from west at north wall in the kitchen located at apt 5, 2nd story, 1st apartment from east at southNov sent out
2021-05-05Section 27-2013 adm code paint with light colored paint to the satisfaction of this department ... north wall, south wall, east wall in the 1st room from north at west located at apt 16, 4th story, 1st apartment from west at northNov sent out
2020-11-24Section 300 m/d law file plans and application and legalize the following alteration or restore to the legal condition existing prior to the making of said alteration windows installed from floor to ceiling without meeting minimal standards for ventilation and fall protection at public hall at 5th story north window at public hall, section at westNov sent out
2020-11-24Section 300 m/d law file plans and application and legalize the following alteration or restore to the legal condition existing prior to the making of said alteration windows installed from floor to ceiling without meeting minimal standards for ventilation and fall protection at public hall at 3rd story north window at public hall, section at westNov sent out
2020-11-24Section 300 m/d law file plans and application and legalize the following alteration or restore to the legal condition existing prior to the making of said alteration windows installed from floor to ceiling without meeting minimal standards for ventilation and fall protection at public hall at 2nd story north window at public hall, section at westNov sent out
2020-11-24Section 300 m/d law file plans and application and legalize the following alteration or restore to the legal condition existing prior to the making of said alteration windows installed from floor to ceiling without meeting minimal standards for ventilation and fall protection at public hall at 6th story north window at public hall, section at eastNov sent out
2020-11-24Section 300 m/d law file plans and application and legalize the following alteration or restore to the legal condition existing prior to the making of said alteration windows installed from floor to ceiling without meeting minimal standards for ventilation and fall protection at public hall at 3rd story south window at public hall, section at westNov sent out
2020-11-24Section 27-2005, 2007 adm code remove device preventing door from being self-closing door stop at fire door at 6th sty at public hall, section at westNov sent out
2020-11-24Section 27-2005, 2007 adm code remove device preventing door from being self-closing door stop at fire door at 5th sty at public hall, section at westNov sent out
2020-11-24Section 300 m/d law file plans and application and legalize the following alteration or restore to the legal condition existing prior to the making of said alteration windows installed from floor to ceiling without meeting minimal standards for ventilation and fall protection at public hall at 5th story north window at public hall, section at eastNov sent out
2020-11-24Section 300 m/d law file plans and application and legalize the following alteration or restore to the legal condition existing prior to the making of said alteration windows installed from floor to ceiling without meeting minimal standards for ventilation and fall protection at public hall at 4th story north window at public hall, section at eastNov sent out
2020-11-24Section 27-2005, 2007 adm code remove device preventing door from being self-closing door stop at fire door at 6th sty at public hall, section at eastNov sent out
2020-11-24Section 300 m/d law file plans and application and legalize the following alteration or restore to the legal condition existing prior to the making of said alteration windows installed from floor to ceiling without meeting minimal standards for ventilation and fall protection at public hall at 5th story south window at public hall, section at westNov sent out
2020-11-24Section 300 m/d law file plans and application and legalize the following alteration or restore to the legal condition existing prior to the making of said alteration windows installed from floor to ceiling without meeting minimal standards for ventilation and fall protection at public hall at 2nd story south window at public hall, section at westNov sent out
2020-11-24Section 300 m/d law file plans and application and legalize the following alteration or restore to the legal condition existing prior to the making of said alteration windows installed from floor to ceiling without meeting minimal standards for ventilation and fall protection at public hall at 1st story north window at public hall, section at westNov sent out
2020-11-24Section 300 m/d law file plans and application and legalize the following alteration or restore to the legal condition existing prior to the making of said alteration windows installed from floor to ceiling without meeting minimal standards for ventilation and fall protection at public hall at 1st story south window at public hall, section at westNov sent out
2020-11-24Section 300 m/d law file plans and application and legalize the following alteration or restore to the legal condition existing prior to the making of said alteration windows installed from floor to ceiling without meeting minimal standards for ventilation and fall protection at public hall at 6th story south window at public hall, section at eastNov sent out
2020-11-24Section 27-2005, 2007 adm code remove device preventing door from being self-closing door stop at fire door at 5th sty at public hall, section at eastNov sent out
2020-11-24Section 300 m/d law file plans and application and legalize the following alteration or restore to the legal condition existing prior to the making of said alteration windows installed from floor to ceiling without meeting minimal standards for ventilation and fall protection at public hall at 5th story south window at public hall, section at eastNov sent out
2020-11-24Section 300 m/d law file plans and application and legalize the following alteration or restore to the legal condition existing prior to the making of said alteration windows installed from floor to ceiling without meeting minimal standards for ventilation and fall protection at public hall at 6th story south window at public hall, section at westNov sent out
2020-11-24Section 300 m/d law file plans and application and legalize the following alteration or restore to the legal condition existing prior to the making of said alteration windows installed from floor to ceiling without meeting minimal standards for ventilation and fall protection at public hall at 4th story south window at public hall, section at eastNov sent out
2020-11-24Section 27-2005, 2007 adm code remove device preventing door from being self-closing door stop at fire door at 2nd sty at public hall, section at eastNov sent out
2020-11-24Section 27-2005, 2007 adm code remove device preventing door from being self-closing door stop at fire door at 3rd sty at public hall, section at eastNov sent out
2020-11-24Section 300 m/d law file plans and application and legalize the following alteration or restore to the legal condition existing prior to the making of said alteration windows installed from floor to ceiling without meeting minimal standards for ventilation and fall protection at public hall at 3rd story north window at public hall, section at eastNov sent out
2020-11-24Section 300 m/d law file plans and application and legalize the following alteration or restore to the legal condition existing prior to the making of said alteration windows installed from floor to ceiling without meeting minimal standards for ventilation and fall protection at public hall at 1st story north window at public hall, section at eastNov sent out
2020-11-24Section 300 m/d law file plans and application and legalize the following alteration or restore to the legal condition existing prior to the making of said alteration windows installed from floor to ceiling without meeting minimal standards for ventilation and fall protection at public hall at 1st story south window at public hall, section at eastNov sent out
2020-11-24Section 300 m/d law file plans and application and legalize the following alteration or restore to the legal condition existing prior to the making of said alteration windows installed from floor to ceiling without meeting minimal standards for ventilation and fall protection at public hall at 4th story north window at public hall, section at westNov sent out
2020-11-24Section 27-2005, 2007 adm code remove device preventing door from being self-closing door stop at fire door at 2nd sty at public hall, section at westNov sent out
2020-11-24Section 27-2005, 2007 adm code remove device preventing door from being self-closing door stop at fire door at 4th sty at public hall, section at eastNov sent out
2020-11-24Section 300 m/d law file plans and application and legalize the following alteration or restore to the legal condition existing prior to the making of said alteration windows installed from floor to ceiling without meeting minimal standards for ventilation and fall protection at public hall at 2nd story north window at public hall, section at eastNov sent out
2020-11-24Section 300 m/d law file plans and application and legalize the following alteration or restore to the legal condition existing prior to the making of said alteration windows installed from floor to ceiling without meeting minimal standards for ventilation and fall protection at public hall at 3rd story south window at public hall, section at eastNov sent out
2020-11-24Section 300 m/d law file plans and application and legalize the following alteration or restore to the legal condition existing prior to the making of said alteration windows installed from floor to ceiling without meeting minimal standards for ventilation and fall protection at public hall at 2nd story south window at public hall, section at eastNov sent out
2020-11-24Section 300 m/d law file plans and application and legalize the following alteration or restore to the legal condition existing prior to the making of said alteration windows installed from floor to ceiling without meeting minimal standards for ventilation and fall protection at public hall at 4th story south window at public hall, section at westNov sent out
2020-11-24Section 300 m/d law file plans and application and legalize the following alteration or restore to the legal condition existing prior to the making of said alteration windows installed from floor to ceiling without meeting minimal standards for ventilation and fall protection at public hall at 6th story north window at public hall, section at westNov sent out
2019-05-22Section 27-2005 adm code properly secure the loose escutcheon plate for riser at ceiling in the bathroom located at apt b4d, 4th story, 1st apartment from west at north , section at southwestNot complied with
2019-02-26Section 27-2043 adm code provide a lock and key to the entrance door of dwelling unit and, if a cl a multiple dwelling, also a chain guard in the entrance located at apt d4i, 4th story, 1st apartment from east at south , section at northFirst no access to re- inspect violation
2018-12-28Section 27-2043 adm code provide a lock and key to the entrance door of dwelling unit and, if a cl a multiple dwelling, also missing chain guard in the entrance located at apt d4d, 4th story, 1st apartment from east at south , section ''d'', at northeastFirst no access to re- inspect violation
2018-12-28Section 27-2005 adm code refit door in the 1st room from east at north located at apt d4d, 4th story, 1st apartment from east at south , section ''d'', at northeastFirst no access to re- inspect violation
2018-12-28Section 27-2005 adm code repair the broken or defective plastered surfaces and paint in a uniform color the ceiling in the 2nd room from east at south located at apt d4d, 4th story, 1st apartment from east at south , section ''d'', at northeastFirst no access to re- inspect violation
2018-12-28Section 27-2005 adm code refit base cabinet drawers at west wall in the kitchen located at apt d4d, 4th story, 1st apartment from east at south , section ''d'', at northeastFirst no access to re- inspect violation
2018-07-11Section 27-2005 adm code paint metal in accordance with dept. regulation the 1st riser from south at west wall in the kitchen located at apt 13, 4th story, 1st apartment from east at southNot complied with
2018-07-03Section 27-2043 adm code provide a lock and key to the entrance door of dwelling unit and, if a cl a multiple dwelling, also missing chain guard in the entrance located at apt 13, 4th story, 1st apartment from east at southNot complied with
2018-04-02Section 27-2005 adm code properly repair the broken or defective buzzer/intercom system at north wall in the foyer located at apt 3d, 3rd story, apartment at northNov sent out
2018-03-07Section 27-2005 adm code repair the broken or defective plastered surfaces and paint in a uniform color ceiling in the bathroom located at apt 5f, 5th story, 1st apartment from east at southNov sent out
2018-03-02Section 27-2026 adm code repair the broken or defective connection waste line at sink. in the kitchen located at apt 5f, 5th story, 1st apartment from west at northNov sent out
2018-03-02Section 27-2005 adm code repair the broken or defective plastered surfaces and paint in a uniform color walls in the bathroom located at apt 5f, 5th story, 1st apartment from east at southNov sent out
2018-03-02Section 27-2005 adm code properly repair the broken or defective lower sash window counter balance at west window in the 3rd room from east located at apt 5f, 5th story, 1st apartment from east at southNov sent out
2018-01-03Section 27-2005 adm code properly repair the broken or defective bell return buzzer at 1st story street entrance to apartment in the private hallway located at apt 9, 3rd story, 1st apartment from south at westNov sent out
2017-12-04Section 27-2013 adm code paint with light colored paint to the satisfaction of this department ceiling at public hall, 6th storyNot complied with
2017-10-11Section 27-2005 adm code paint metal in accordance with dept. regulation the 1st riser from east at south wall in the bathroom located at apt 5b, 5th story, 1st apartment from west at northNot complied with
2017-06-07Section 329, m/d law and dept. rules and regs. provide a completed certificate of inspection visits in a proper frame at or near mailboxes, bottom edge of frame between 48-62 inches above floor missing frame at public hall, 1st storyNot complied with
2016-11-17Section 27-2005 adm code properly repair the broken or defective inoperative bell and return system from building entrance to apartment located at apt 3d, 3rd story, 2nd apartment from south at westNot complied with
2016-11-06Section 27-2013 adm code paint with light colored paint to the satisfaction of this department , 2nd window frame from east at south wall, 1st door frame from north at east wall in the 4th room from east located at apt d3b, 3rd story, 1st apartment from south at westFirst no access to re- inspect violation
2016-08-19Section 27-2013 adm code paint with light colored paint to the satisfaction of this department ceilings and all walls at all stories at public hallNov sent out
2014-02-23Section 27-2005 adm code properly repair with similar material the broken or defective fire retardant material at south wall at public hall, 1st storyNov sent out
2013-05-17Section 27-2005 adm code refit windows upper and lower sash in the 2nd room from east located at apt a5h, 5th story, 1st apartment from east at south , 1st section from east at southeastFirst no access to re- inspect violation

Properties (36)

    Building Ratings

    Water Pressure
    Cleanliness
    Pest Control
    Heat
    Noise Levels
    Owner Responsiveness
    Neighbors
    Garbage Management

    Renter Recommendations

    60% of renters recommend this building

    60% of renters approve of this owner

    Rents and Deposits

    95% of renters received their security deposits back
    It HAS NOT been reported if this building accepts electronic rent payments.

    Reviews

    Pros and Cons...

    Former Tenant
    Pros:
    The doormen are awesome, the location is fantastic, and in general the building is pretty well maintained and safe.
    Cons:
    There was a massive leak on the K line and my ceiling collapsed. Management was really unhelpful and unresponsive and because of miscommunication I didn't have a place to stay that night. It also took a long time to repair/inspect for mold.
    Advice to owner:
    Take complaints seriously so they don't get worse!
    Report

    Love living at the petersfield

    Former Tenant
    Pros:
    Everyone is super nice
    Cons:
    A bit expensive
    Report

    Nice building, nice staff

    Former Tenant
    Pros:
    Nice super and staff. Clean and well kept. Nice neighbors. Great location.
    Cons:
    The Akelius ticketing system isn’t reliable.
    Report

    rental experience here

    Former Tenant
    Pros:
    neighbors, water pressure.
    Cons:
    the building not being clean
    Report

    It is okay…

    Former Tenant
    Pros:
    Flatbush is a nice neighborhood. It’s great to be so close to prospect park. This building has an amazon hub which is nice
    Cons:
    They take forever to get back on maintenance requests.
    Advice to owner:
    Listen to your clients.
    Report

    No complaints being here for 5+ years

    Former Tenant
    Pros:
    Clean, well-maintained, quiet building which is constantly being improved. Feel lucky to live here. Any issues or necessary repairs that may disrupt day to day are communicated ahead of time and tenants are given notice.
    Cons:
    Management tends to follow their own strict processes which often make things take longer than they should
    Advice to owner:
    Overall no issues
    Report

    Great elevator building with large lobby

    Former Tenant
    Pros:
    Good working elevator. The street level lobby is large with ample space for package delivery. Package safety is good to great. Especially with an Amazon Hub available. Hallways and lobby are cleaned every day. This is a beautiful building. Some new renovated apartments as well. Great building staff.
    Cons:
    The building uses an app that allows the intercom to connect to my phone. I’m a bit old school so I’d prefer an intercom that is connected to my door. The garbage is maintained pristinely. However, it is a dungeon in the basement. Not for the faint of heart. We do not have a timeline for how long the new scaffolding will be up. This is the biggest current downside of living here.
    Report

    Issues with heating

    Former Tenant
    Pros:
    in house super very responsive. Maintenance/cleaning staff extremely helpful and friendly
    Cons:
    corporation owned. long process to report issues and get them resolved.
    Advice to owner:
    heating is always an issue in the winter. current system does not keep the units in a comfortable temperature throughout the day.
    Report

    Corner of 5th avenue - beware the noise

    Former Tenant
    Pros:
    This is a good building with renovated units and good facilities. There's AC in the lobby, mail/packages are secure, intercom system is great, and there is a gym that is newly renovated. I have a laundry in-unit as well and have not had any pests since moving in last summer.
    Cons:
    Multiple people in the building have had issues with the AC/heat. The units are leaky, use a lot of energy, and don't cool or heat well. The building is also in front of 5th avenue next to a hospital and a fire station -- if you get a unit facing street, beware. It's going to be super loud.
    Advice to owner:
    New ACs instead of putting patches on the units everyone has now.
    Report

    Great building!

    Former Tenant
    Pros:
    well managed and maintained building central air dishwasher garbage chute
    Cons:
    only complaint is that neighbors can be really touchy about even the slightest noise. when i would get up in the morning and leave for work, i would get noise complaints from my shoe noise…
    Advice to owner:
    well maintained property, genuinely loved my time in the building and am bummed the rent was raised so i had to move
    Report

    Great apartment noisy street

    Former Tenant
    Pros:
    Great live in super
    Cons:
    Noisy neighbour upstairs
    Report

    Great place to live

    Former Tenant
    Pros:
    It is a very clean and modern new building. The apartments are new and many have washer and dryer in unit.
    Cons:
    There is a doorman, but they don't call you when guests are there they just let them in.
    Report

    Horrid

    Former Tenant
    Pros:
    Pretty quiet block with many trees close to park
    Cons:
    Roaches Bed bugs Terrible owners Issues with building needing constant repairs
    Report

    not too bad

    Former Tenant
    Pros:
    the in-building staff is extremely nice and the neighbors are great.
    Cons:
    property managers are awful and take advantage of the tenants. they will penalize you for complaining and lie to you.
    Report

    MICE BREEDING GROUND

    Former Tenant
    Pros:
    Updated apartments Kind staff Laundry in building
    Cons:
    MICE EVERYWHERE!!!!! Unsuccessful pest removal Near a shelter - unsafe feeling at night
    Advice to owner:
    Do a better job at managing pests and investing in your property's cleanliness. I have had mice on multiple occasions the 2 years I've lived here and it's disgusting.
    Report

    Akelius Management is a Joke

    Former Tenant
    Pros:
    Nice building staff, decent quality of renovation for the apartments.
    Cons:
    Akelius property management (in the office, not at the building) is awful. I lived here for an 18 month lease and didn't have a working oven or microwave for 3 months at the end of my lease. That's over 15% of my lease term without a fully functional kitchen on a $4k+ apartment. I requested a concession but property management continued to put off their response until I determined whether I would be renewing my lease or not. Once I decided I would not be renewing my lease, they informed me that they could not grant me a concession.
    Advice to owner:
    It seems elementary that you would have to hear these basics from a tenant but it takes very little $ in concessions to keep your tenants satisfied when things go wrong and prevent them writing these types of negative things about your company.
    Report

    Gramercy Pre War Doorman Bldg

    Former Tenant
    Pros:
    Great staff, location.
    Cons:
    No roof deck.
    Report

    Pleasant building in Chelsea!

    Former Tenant
    Pros:
    Gut renovated, spacious, and easy access to transportation. Really nice doormen
    Cons:
    Not much to dislike!
    Report

    Very good experience

    Former Tenant
    Pros:
    Over all very good experience. Was quiet and clean. Got locked in my apartment once, super came within the hour to help.
    Cons:
    Had a mouse or two.
    Report

    Great building and service

    Former Tenant
    Pros:
    Great neighbors and excellent doormen
    Cons:
    Rent was a little overpriced
    Report

    Do not live in 286 Clinton Ave 1C!!!!

    Former Tenant
    Pros:
    It’s great location was the only pro of living here. At least we could escape to the park when weather was nice
    Cons:
    Where to begin? Here’s a list of problems that arose in 14mo and how they were “handled” by Akelius. Bathroom leaked and ceiling fell thru 4x. More paint and plaster were applied until the next leak started showing again. Eventually the super told me he would have to contact a plumber which he never did. Calls and texts went unanswered. This most recently happened about a month before we moved out and I conceded for my sanity. This was June of 2021. Heat was not kept at legal requirement of 68degs all winter! Akelius did not correct the boiler issue and paid us for our high electric bills because we required space heaters. Besides being uncomfortable and having to stay bundled up, we felt mad unsafe with those heaters on all night. Boiler room is directly under 1C and when it turns on the rumble is intolerable. It was disruptive during zoom calls and woke us up at night. Not exaggerating when I say it made glasses fall off of our bar. We only wished the heat making all that noise was coming into our apartment. The boiler was “opened and drained” a few times. This did not help but we were told it should’ve so ya must’ve been us? I cannot recommend enough that you do not live here!!!! After our experience with Akelius in 14mo there is no way they have any intention on fixing anything. Other random small annoyances: Outside patio is mosquito haven because of its lifted deck design has a lot of stagnant water underneath that you can’t reach to drain. The bugs! Roaches and ant galore! The exterminator comes 2 Saturdays a month in the warm month between 8-1pm. We missed most of those windows. Their app is useless. You still have to contact the call center which has to raise “requests” for literally everything.
    Advice to owner:
    Naaah Im sure they know they are fucked up! Shame on you for working for them and not doing anything to help people? Lol
    Report

    good place to live

    Former Tenant
    Pros:
    clean, no pests, recently renovated
    Cons:
    thin walls, but not that big of an issue
    Report

    Great Building in LES

    Former Tenant
    Pros:
    Very nice clean building. Having a gym and laundry in building is beyond great. Interiors are modern and spacious. Proximity to public transportation is great.
    Cons:
    Neighborhood noise. Incredibly loud if you are in ground, second fl units.
    Report

    Good apartment building

    Former Tenant
    Pros:
    Super is great, clean building, location
    Cons:
    Expensive, small, loud radiator
    Advice to owner:
    Fix the radiator
    Report

    Worsy building on the block

    Former Tenant
    Pros:
    Great location across from Central Park but surrounding neighborhood is not safe
    Cons:
    Management lies about when amenities with be available, all apartments are not treated the same way, old appliances, very old entrance and no doorman in a unsafe neighborhood, lots of noise in the area, cops often in the neighborhood,
    Advice to owner:
    If you want to charge premium rents, you have to offer the amenities. Stop promoting the building with a gym and rooftop when it’s been delayed by over a year
    Report

    A total pleasure

    Former Tenant
    Pros:
    Amazing doormen and super, very responsive, super comfortable living experience
    Cons:
    Old heating system was a bit finicky
    Report

    Clean but water leaks

    Former Tenant
    Pros:
    Good location/clean/laundry in building
    Cons:
    Consistent water leaks coming from upstairs apartments. Not sure if this has been fixed since I lived there.
    Advice to owner:
    Update pipes.
    Report

    Way too expensive / very small units

    Former Tenant
    Pros:
    Very central. Most units have been renewed and include full amenities including dishwasher and laundry in unit. Doormen are very nice
    Cons:
    Work across the street (on a school) has been constant for 2 years and will continue, from 6am to 11pm on most days. Units are super small and largely overpriced. Management was horrible, only cared about your money. Some small progress being made but I’d still avoid renting here.
    Advice to owner:
    Reduce rents, tenants are robbed. Be more reactive, it takes too long to get an answer to emails. Be more considerate and human, tenants are not only bank account numbers
    Report

    Good building and location

    Former Tenant
    Pros:
    Good doormen and laundry
    Cons:
    I have none
    Report

    Terribly cold apartment

    Former Tenant
    Pros:
    Right by riverside park and 96 st station.
    Cons:
    Landlord does not turn the heat on most nights.
    Advice to owner:
    Handle heat issues
    Report

    High Rent for Hastle

    Former Tenant
    Pros:
    Relatively safe neighborhood; nice neighbors.
    Cons:
    Persistent construction noise, lobby is used for gatherings so noise reverberates, it’s also used for skateboarding and place for children to run around so the echo of the voice is constant. Mice infestation for 2 years while on rent, owner consistently failed to address the issue. Pest control detected hole behind the dry walls. Wiring for internet is impacted by construction so there is regular disconnection/not ideal for people working remotely.
    Advice to owner:
    Just address the issues. Focus on structural renovation and not synthetic make-overs.
    Report

    So so.. new mgmt not great

    Former Tenant
    Pros:
    Decor.. that is about it
    Cons:
    Doorman and service
    Advice to owner:
    Service is lacking
    Report