Pros:
Railroad apartment, really nice neighbors, great location. Tree-lined street is to die for. The super and owners are so nice and were really helpful during our time there. Replied right away and were helpful during our move in. When we first moved in we had a couple mice but the owner and super were really responsive and helped us take care of it. We were able to knock out the issue completely. The super even came by to collect the dead mouse we caught which was really nice of him (not sure most supers would do that but as a group of girls we didn't want to pick it up ourselves). After the rodent issue was fixed, they continued to check in and an exterminator came by once a month. This just goes to show how well maintained the building is.
The owners seem to want long term tenants so they treat their tenants really well and have a selective process for applications, which is great because no noisy neighbors.
Cons:
Lots of rodents on the street out-front but its the East Village so obviously to be expected and not at the fault of the building or management company.
Advice to owner:
None! Keep being great landlords :)