Really happy
Pros
Management company is chill and reasonable, the live-in super is nice and cares about the place and the tenants' happiness. Every time I submit a maintenance request, it is fixed (or addressed) within 24 hours which I have heard is not the standard experience with NYC apartments.
Cons
The courtyard area (not for community use; used for maintenance) can get loud if the super and the men who work there are hanging out or working out there. They're so nice and hardworking that I would feel bad asking them to stop, but my roommate has hade trouble with loud music and talking while on work calls.
Advice to the owners
Keep on doing what you're doing! Overall extremely satisfied