265 East 66 Street,

Manhattan, NY 10065

Sure looks good.

It's early November and the heat in the entire building stopped working over a week ago. Only last night did management email tenants saying there was no timeline for repair and management would be distributing electric space heaters (!) to tenants - again, with no timeline provided. This is a very expensive building with many young children, and people are freezing in their homes. Stay as far away from this place as you can!

Heat the building. Communicate with tenants.

There are no pros

I signed my lease in September 2025 after being told by the leasing agent, Joseph George, and by the listing itself (StreetEasy, Zillow, Trulia) that the unit included 50 lbs of complimentary wash & fold laundry service. Joseph George also confirmed that I was still eligible for this benefit even though the prior tenant had left a washer/dryer in the apartment. This was a major factor in my decision to lease here.

Since moving in, the building has refused to honor this advertised and promised benefit, despite repeated follow-ups. Concierge has confirmed they reached out to management multiple times and never got a response. I provided screenshots of the advertisements and written confirmation, yet management has ignored it. This is classic false advertising and misrepresentation.

Unfortunately, this isn’t the only issue:

Repairs and Maintenance: I’ve submitted multiple repair requests for basic issues. Vents in the apartment do not function properly, so air conditioning only reaches certain rooms. Faucets in both the bathtub and powder room leak even after being “repaired.” Windows creak, rattle, and let in significant outside noise, far from the “luxury” standard advertised. Each time, a repair person spends five minutes, closes the ticket, and leaves without fixing the problem.

Rent Statement Errors: My rent concession was mishandled. I was promised two weeks free, but the credit applied was short of the proper amount by hundreds of dollars. Despite raising this, there’s been no clear explanation or correction.

Transparency & Communication: The overall lack of transparency is unacceptable. Promised services are denied, billing is inconsistent, and management is unresponsive.

Package Delivery Issues: Deliveries are not handled smoothly, adding another layer of frustration.

When residents are paying premium rents, we deserve honesty, transparency, and basic follow-through. Instead, management here has consistently failed to meet expectations.

I am not unreasonable—every issue I’ve raised is backed by documentation (advertisements, emails, receipts). Yet rather than managing expectations or resolving problems, management has ignored them.

Unless these issues are addressed immediately—starting with honoring the advertised wash & fold service, correcting rent credits, and properly repairing the unit—I will continue to share this experience across platforms and with my personal/professional network.

Luxury buildings rely on reputation. Right now, the experience at 265 E 66th does not match the price or promises. I hope management will finally do the right thing, resolve these issues, and restore some confidence in this property.

Stop falsely advertising