630 Lenox Ave,

Manhattan, NY 10037

Elevators and Laundry. Close to supermarket and other shops. Close to restaurants and transit. Felt safe.

They increased my rent by a larger percentage than my neighbor who also rented at market value.

Be more flexible with Harlem residents. Should think about not out pricing

Great sized apartments in a building with newly renovated hallways and lobbies. I had a pretty solid experience here but it is likely because I had a renovated apartment. The apartment was a nice size and so was the storage space. I was on the fifth floor in a beautiful sun filled apartment that faced a huge tree. There weren't really any major repairs that needed to be done to my apartment. I never had an issue with heat and hot water.

I remember there was an issue with my electricity where the sockets would stop working. We had a wonderful super and I wish I remembered his name because he was very responsive. The management office was okay but I do agree that the customer service was not that great. There were long phone holds and there seemed to be a lot of change over with the team. When we first moved in, the hallways were kind of rundown with old carpet. Within a year, they replaced the floors and upgraded each elevator bank with Harlem-themed wall art. They replaced the sinks handles and shower heads with the new magnet style. There was a package room and bike storage area added. The package room was nice but it would frequently get crowded because people would not come and get their packages. Because of that, the delivery people would just leave the packages outside of the lockers that were always full. As a result, there was a lot of package theft. When we first moved in, one of their selling points was the 24-hour security. There is a person that rides around in a security car but the gates are always broken and people can walk in. They may as well get rid of the gates because they never fixed them in a timely manner. They had the same issue with the call box. If you are person that frequently gets packages or delivery it can be very frustrating. The only other thing I can think of is occasionally you will have a neighbor that plays music very loud until the wee hours of the morning (4am). We never really had a problem with loud walking above but the music was frustrating, especially with a young child. Sometimes security would come and ask them to keep it down but mostly there was nothing really done about it. I would give this property 3 and 1/2 stars at the time that I stayed there. However, I do believe many of the complaints from the other tenants because some of them I saw firsthand. If you are going to take the chance and move here you should definitely make certain that you rent a newly renovated apartment.

More staff training. Get higher quality gate locks and/or gates.