nice neighborhood, poor management
Pros
The local community is strong - the area is very accepting & familiar for individuals from Spanish-speaking communities. Lots of local options for Dominican produce & food. There is a lovely garden in the courtyard that is well-maintained.
Cons
There is a mice problem, the water pressure is criminally low (seriously it takes twice as long to get shampoo out of hair) & the heating system is very outdated meaning at any given moment you will be too cold or too hot, there is no nuance. Every tenant facing representative I spoke to from Ventura was notably rude & showed very poor comprehension skills; this is particularly unsettling as a woman dealing with a company seemingly run largely by men. Their legal director is either incompetent or purposefully malicious (and quite bad at hiding it). Additionally the trash collection area is quite a walk (and many stairs) away from the units though I guess there is not much that can be done in that particular regard. I faced package thefts & smelled marijuana in the hallways often.
Advice to the owners
Enhance your public image, the company's website is inaccessible at this time & there is very little public information on your work & contact (no website, LinkedIn, Instagram) which appears quite sketchy. Additionally consider training or re-training some of your tenant facing representatives in communication & tech literacy. Consider re-evaluating your workforce to include more (or any) women & other diverse voices. Please upgrade your heating & water systems. Lastly, please never let go of that garden it is quite lovely & one of the best things about this property.
No heat in apartment, issues with hot water, mice infestation
Pros
Easy to access Rent stabilized
Cons
Mice infested apartment No heat for several months Issues with plumbing -- including scalding hot water, dirty/brown water coming out of pipes randomly, rusty pipes that collect rust if pipes are not used for a while Rude legal administrator, and unresponsive Landlord
Advice to the owners
Do better with maintaining the facilities and fixing violations promptly