If you are low income resident or voucher holder you will be harassed
Pros
View. Centrally Located. Many Transportation Options
Cons
Operational & Service Concerns Across multiple properties managed under the same portfolio, I have experienced a consistent pattern of operational inefficiency and unprofessional conduct. Building Infrastructure Elevator reliability and performance are substandard. Delays and maintenance issues significantly impact daily flow and basic convenience. Resident Interaction Environment Several neighbors display entitled, intrusive behavior that creates unnecessary and draining social friction within shared spaces. A residential community should feel refined and respectful not energetically taxing. Leasing Office Conduct Based on interactions at two separate properties, the leasing teams lack professionalism, responsiveness, and service standards consistent with premium living. Communication feels transactional rather than service-driven. Maintenance Execution Work orders are not completed in a timely or accountable manner. Delays and incomplete follow-through undermine trust in building management and operational competence. Concierge Operations Package handling is disorganized and unreliable, with frequent misplacement and inability to locate deliveries. Additionally, certain team members project an unnecessarily confrontational or dismissive demeanor. Professional hospitality requires discretion, efficiency, and emotional neutrality not ego or entitlement.
Advice to the owners
Standard of Expectation Personal beliefs, opinions, or attitudes of staff should never interfere with service quality, quality of life for residents and operational execution, or a resident’s overall peace of mind. Residential management is a service function. It demands consistency, discretion, and respect without exception. Premium pricing warrants premium standards.
Good Value Unit
Pros
From what I can tell, the Brooklyner offers the best bang for your buck in terms of high rise units in the area. I toured several nearby buildings (circa 2021, so pricing may have changed since then) and every other unit paled in comparison when looking at square footage and layout. Maintenance issues are dealt with quickly. Rent is through Bilt so it's easy peasy. Front desk staff is sweet. Decent amenities considering there's no amenity fee. Proximity to all the trains.
Cons
Elevators will be out of commission for extended periods of time, water outages are common (often unexpected, but sometimes planned). Management is a hot mess. Lobby, common areas, and cabinetry could use a serious facelift.
