Great building and neighborhood
Pros
Love the neighbors, neighborhood and management
Cons
Elevator can be slow
Infestations, broken water boilers, security concerns
Pros
The location is great.
Cons
The building has continuous roach infestations that it is struggling to combat. Tenants regularly go hours or days without any hot water. On numerous occasions, homeless people have slept inside the lobby.
Advice to the owners
Staffing one community manager to a building with 304 units is an unsustainable organizational model. The entirety of the building needs to be fumigated, and all members of management need to be taught how to engage with tenants effectively.