Beautiful space, truly awful and apathetic Super and landlord
Pros
- Space is well-appointed, clean and very pretty
Cons
- Can take weeks to respond to maintenance tickets, which are only supported through email - Reluctant to fix anything, even when issues are pointed out repeatedly with photo and video documentation - No dedicated super to any particular building, so no opportunity to build a relationship of trust or have accountability - No way to contact suitemates in advance of moving in (under Common management), which means no way to screen for issues like this
Advice to the owners
Invest in Customer Experience, allow a non-emergency phone line for general inquiries
Nice building, weird layout and bad Management
Pros
-Nicely Renovated -Apartments have patios -Rooftop is great with good views
Cons
-Management is terrible, slow at responding and fixing issues. -Layout of place is weird, all apartments are duplexes but with 4 beds / 2 baths, but there are 3 bedrooms on one floor that are very tiny and the other bedroom is on a different floor with Kitchen & living room