The Grosvenor at 82-77 116 Street,

Queens, NY 11418

Apartments are nice, tho weirdly cheap in some ways for ‘luxury’

Director of Polaris Management (Jeff Zheng) is petty and unprofessional, with the emphasis being skewed to what management dictates regardless of whether it makes sense, or is right for the tenants. Zero people skills, or attention to the fact that people are trying to make a home in their building. Makes an otherwise lovely building in a nice neighborhood unpleasant to live in.

Engage management that cares about the tenants and thinks in terms of customer service as part of the building experience

Apartment is nice, good appliances. Great location. Good neighbors.

Cheaply built. Bizarre management style that creepily surveilles tenants (surveillance cameras everywhere also wired for sound. Management eavesdrops on conversations. Supposed amenities rendered unpleasant to nonexistent buy building policies. Little care for resident's needs or desires, seeking mainly to control and punish tenants. Something fishy with the electricity resulting in high bills compared to every other New York apartment I have been in over the last 40 years. The only reason this is not a one-star review is Open Igloo's rating system of factors other than management, which for me cancels out everything good.

Get new management. Current management is doing nothing but creating bad blood with tenants.