Apartment Good, Building Sucks
Pros
Apartments are spacious and mostly maintained. They clean the lobby regularly and the elevator works 95% of the time.
Cons
MAJOR ROACH PROBLEM. There are exterminators, but you can keep your apartment spotless and still see roaches. They are in the elevator daily. LAUNDRY SERVICES BROKEN. They will claim there’s a laundry room and there sort of is. The dryers are broken 90% of the time. It could take 3 hours to do a load of laundry for that reason. When you alert the supers, they tell you to call the number to fix it rather than doing it themselves. SMOKER IN HALLWAY: As of July 2022, there is a tenant who smokes in the hallway regularly and the smell pervades the surrounding apartments. SUPERS: they respond to basic fixes within a day or two which is great. They do not ever pick up the phone to have a conversation though. I don’t know how to reach them in an emergency.
Advice to the owners
Fix the roach problem. Empower your tenants to give real feedback. Hire supers who want to help rather than do the bare minimum.