M

Matel Realty LLC

Corporate Owner

42 Properties

818 Units

Evictions: 5
Litigation History: Yes
Review Summary for Matel Realty LLC
Summarized from anonymous rental reviews on openigloo.
Tenant reviews for MATEL REALTY LLC properties reveal a mix of management responsiveness and maintenance standards. Many find management generally responsive to issues, especially maintenance requests, though some report slow or unhelpful communication. Pest control remains a recurring problem with mice and roaches in some buildings, and trash management is often cited as suboptimal, leading to cleanliness concerns and package theft. Heating can be inconsistent, occasionally either too hot or too cold. Noise levels vary by location, with some units affected by street or neighbor noise. Rent hikes and building upkeep also draw criticism. Overall, expect attentive maintenance but prepare for challenges in pest control, cleanliness, and noise.
Open Violations
Only open violations from the last 10 years.
Data last updated 7 days ago.
The average number of violations per unit for this owner/associates across their portfolio is better than the city.
BUILDING AVERAGE:
0.05 violations per unit
NEW YORK CITY AVERAGE:
0.81 violation per unit
flag
Non-hazardous
12
class A
i.e. no peephole on a door, or no street # on the building, unlawful keeping of animals
MOST RECENT:
Jun 16, 2019: § 27-2013 adm code paint with light colored paint to the satisfaction of this department at all ceilings and all walls in the entire apartment located at apt 3fw, 3rd story, 2nd apartment from east at south
Show all
flag
Hazardous
26
class B
i.e. smoke detector issues, inadequate lighting, no lighting for stairways
MOST RECENT:
Sep 07, 2025: § 27-2010, 2011, 2012 adm code remove the accumulation of refuse and/or rubbish and maintain in a clean condition the garbage bags and boxes at south
Show all
flag
Immediately hazardous
11
class C
i.e. rodents, pest, mold, inadequate heat or hot water, defective building parts
MOST RECENT:
Jan 19, 2024: § 27-2029 adm code provide an adequate supply of heat for the apartment in the entire apartment located at apt 5re, 5th story, 2nd apartment from west at north
Show all
flag
Missing information/filings
0
class I
Missing or non-compliant with administrative information orders or filings
MOST RECENT:
No violation found...
Show all
All Properties Associated with Matel Realty LLC
East Village
315 East 5 Street, Manhattan, NY 10003
47 Units 6 Floors
4.5(3)
Rent Stabilized Units: Yes
Good Cause Eviction: Yes
Evictions: 1
Litigation History: Yes
1 Year Bedbug History: No
East Village
515 East 6 Street, Manhattan, NY 10009
39 Units 5 Floors
3.5(7)
Rent Stabilized Units: Yes
Good Cause Eviction: Yes
Evictions: 0
Litigation History: Yes
1 Year Bedbug History: No
Gramercy Park
325 East 21 Street, Manhattan, NY 10010
36 Units 6 Floors
3.3(13)
Rent Stabilized Units: Yes
Good Cause Eviction: Yes
Evictions: 0
Litigation History: No
1 Year Bedbug History: No
East Village
57 East 7 Street, Manhattan, NY 10003
28 Units 5 Floors
4.8(1)
Rent Stabilized Units: Yes
Good Cause Eviction: Yes
Evictions: 0
Litigation History: No
1 Year Bedbug History: No

Reviews (102)

2 months ago
Good Not Great
Former Tenant
Pros:
Size for the price point was decent. Location is amazing, I miss that neighborhood every day.
Cons:
Railroad units are not for everyone, very little light. Felt like management didn't really care to make improvements or to fix things that were broken. A couple of fiascos occurred with leaks in the building.
Advice to owner:
Pay more attention to the needs of the tenants.
3 months ago
Best block in east village
Former Tenant
Pros:
Paying east village prices but have Noho location
Cons:
Management is pretty unforgiving
4 months ago
Great location and building
Former Tenant
Pros:
Elevator, location, no loud noise, responsive staff
Cons:
Packages stolen, basement dirty
4 months ago
Solid east village spot
Former Tenant
Pros:
Responsive management; elevator and laundry in basement are great convenience; no big complaints
Cons:
Laundry room has been gross at times (e.g. too many flies, wet)
4 months ago
have been lived here for 7 years
Former Tenant
Pros:
with elevator
Good place to live
Cons:
it is a bar street, noisy at mid night
Advice to owner:
not bad, response quickly
4 months ago
great spot in gramercy
Former Tenant
Pros:
quiet!! the super usually comes pretty quick but we never had major issues
Cons:
stairs are a hike depending on the floor you're on but you get used to it
5 months ago
Great layouts and responsive landlord
Former Tenant
Pros:
Loved the layout of the studio (separate kitchen!) and landlord was always responsive when something went wrong
Cons:
Hallways weren't always clean, packages would often get stolen
5 months ago
Nice building, walls a little thin
Former Tenant
Pros:
Well maintained building, nice brick interior, management office across the street, quick responses to issues.
Cons:
Thin walls, if your upstairs neighbor is a heavy walker it will sound like thunder, but that's pretty standard for old buildings.

Only the bedroom has windows, so the living room and kitchen area does not get much light.
5 months ago
Bad management, bad vibes
Former Tenant
Pros:
I liked the shower pressure and the sizes of the bedroom
Cons:
The management is very unresponsive, trash is just strewn about on the sidewalk, street noise is terrible.
6 months ago
Not bad, not good!
Former Tenant
Pros:
I liked the size as it is perfect for just one person. Whenever a maintenance order was put in, it was usually resolved within a few days.
Cons:
The rent is absurd for what you are getting. We had to beg the landlord to get a security camera/update the locks as there were multiple packages stolen and many people tried to break in. It is now resolved.
6 months ago
Gem on Saint Marks Place
Former Tenant
Pros:
Great location, responsive management, well-maintained building, rare walk up with an elevator
Cons:
Street noise, management turnover resulted in significant rent hikes, change in super resulted in dirty floors, poor trash management
6 months ago
Spacious & location good, BUT extremely loud & mice infested basement/laundry
Former Tenant
Pros:
My apartment was large and spacious, and got good light.

I think the main pros for these apartment units are (1) that the units are very spacious and (2) the location is amazing. It is so nice to be close to so many subway lines, cafes/restaurants, grocery stores, and Madison Sq Park.
Cons:
Floors and walls are SO thin, I could hear my neighbors insanely well. You can hear them sneeze, hear them vomit, hear their smoke detectors chirp when the batteries are dead, hear their TV/music, hear when they get home and are walking around, etc. Luckily most of the tenants of this building currently seem to be more mature and aren't throwing huge parties, but you can hear when your neighbors use a speaker to play music as is.

The street is very echoey, so the garbage trucks at night (every night) can wake you up even with a white noise machine.

The basement when I moved in was infested with mice, and there have been very few times that I've been in the basement without seeing a mouse or a cockroach (alive or dead). Unfortunately the trash/recycling and laundry facilities are both in the basement, and it's gross and very smelly down there. The mice situation had gotten better over the course of my lease, but the basement generally smells like a mildew-y hamster cage. I have sent my laundry out a few times when the basement is particularly gross, or wear a kn95 mask when I am doing laundry down there. You also need to call management when there are dead mice in the snap traps down there because they will sit there indefinitely otherwise, decaying. Luckily there have been no mice sightings in my apartment itself, so it does seem contained to the basement (probably due to the trash disposal being down there). I think this problem could be solved by the trash being collected outside the building instead of the basement, and putting some air purifiers or better circulation on the basement floor.

There has been so much construction on the street and in this building during my lease, and the apartment is so poorly sound proofed, it borderline drives me crazy. There is a large renovation of the building across the street occurring (which is not this building's fault obviously, however, it was still very loud). It is ongoing still, but now it is occurring inside of the building across the street instead of on the sidewalk/outside, so no longer is as loud luckily, but begins around 7/8 am and ends around dinner time. My unit was street-facing, so it is possible the rear-facing units could be quieter from the street noise at least.

When I contacted management about loud construction projects (so loud it would vibrate all my furniture) going on inside the building without any advanced or retroactive notice, they tried to tell me there was nothing happening upstairs, even though there was evidence of a construction project in the lobby and it was loud enough I couldn't use my apartment during those hours, and it went on for multiple weeks daily at unpredictable times. They were incredibly rude and unhelpful about this, and part of the reason I decided to not renew my lease.

There is a hardware store next door, and while the employees there are very nice, there is a bench in front of the store that people always take their smoke break on, right in front of the apartment building lobby front door, which makes the lobby smell like cigarette smoke.

The lobby also has had quite a few porch-robbers. I have had a few packages stolen myself and other tenants have posted notices in the lobby to warn/complain about the stolen packages.

The units come with almost no amenities--no microwave or sufficient counter space at this level of rent price is frustrating. There is laundry in the basement that works, but as I mentioned above, I would say it is quite gross.

The water in this building takes at least a few minutes to heat up, but once it heats up, it is scorching hot and can actually burn you. If you are a morning showerer, you'll have to add at least 5 or 10 minutes to your routine to let the water heat up.

Essentially--I would only live here if you are okay having no amenities, potentially sending your laundry out if dancing around dead mice while doing your laundry would bother you (despite paying for laundry services with your high rent), and are very, very insensitive to noise pollution from both inside and outside the building. I have lived in Manhattan for years and this is the loudest apt I have ever been in. It feels more like a dorm building than an apartment building.
Advice to owner:
SOUND PROOF THE UNITS! Better trash and laundry facilities!!!
6 months ago
Decent Student Apartment
Former Tenant
Pros:
The unit had a fairly spacious common area compared to apartments in this neighborhood. Management was, in general, fairly responsive; and once accommodated a request to extend the renewal deadline, which I appreciated.
Cons:
The biggest con was the mice!! Management offered to refer us to an exterminator; I wasn’t clear if the cost would be covered by them, or if we were expected to pay for it. I’d recommend asking about this before moving in. I saw an occasional roach in the stairwell, but I don’t remember any in the unit. Other than that, the “railroad-style” layout is, in my opinion, not worth it unless it’s truly your only option. And while the price wasn’t unusual for the neighborhood, it was definitely too high for a unit that required one of the three occupants to pass through the others’ bedrooms to get to the kitchen/common area/bathroom.
Advice to owner:
Take proactive steps to address mouse problem.
7 months ago
Solid for the price point
Former Tenant
Pros:
Good price, nice location, responsive maintenance crew
Cons:
Things get stolen a lot, mice are running around, trash frequently. Appliances are old.
7 months ago
Very basic manhattan apartment
Former Tenant
Pros:
Near schools, buses, and trains
Cons:
Has severe trash problems, mice, frequent package theft, homeless people sleeping outside in warmer months, loud upstairs neighbors.
Advice to owner:
Have super frequent the building more.
7 months ago
Bare bones but good quality rental
Former Tenant
Pros:
Responsive management, quiet neighbors, quiet location
Cons:
one package theft, zero amenities, common areas are dirty
8 months ago
Good for St Marks
Former Tenant
Pros:
The building is well maintained for the price. Never dealt with pests inside.
Cons:
Had a difficult time getting ahold of the landlord + the trash situation attracted a bunch of rats.
8 months ago
Great Location with Ongoing Upgrades
Former Tenant
Pros:
Prime East Village location near everything

Quiet building with lots of charm

Modern upgrades underway in many units

Responsive and friendly landlord
Cons:
Some units still have older fixtures

Common areas could use more frequent cleaning
Advice to owner:
Love the renovations so far—keep up the momentum
9 months ago
Management company, need I say more
Former Tenant
Pros:
Building is well maintained, they handle trash and clean the hallways every week.
Cons:
These studios were clearly large bedrooms that they chopped in half. The radiator is so warm that I sleep above my covers with the window wide open in the winter. I asked them for the measurements of my window to get a new screen and the response I got was "no". Raising my rent $200 for the new year and this apartment is not worth nearly that. Charges you too much money, and expects you to handle most things in your apartment.
9 months ago
Good apartment great location
Former Tenant
Pros:
Close to Gramercy Park
Cons:
Biggest complaints are the heat and the neighbors.