Decent Building & Unit - Ruined by Unprofessional, Antagonistic Management
Pros
Unit size was great, even for 4 people. Building is in good physical condition, remodeled recently: clean walls, floors & windows.
Cons
Regarding a service issue we experienced at the property, we experienced an extreme lack of professionalism and over-involvement into our personal matters regarding our roommates. This included us being threatened with our rights to the apartment (not a legal eviction notice). We had to wait a significant period (multiple weeks) for a resolution to this matter, which was to ultimately determine that we could continue living at our unit. While it can be challenging to manage property, it is unacceptable for a property manager to take sides and threaten tenants, especially without any proper investigation. We ultimately remained at the unit for the duration of the amended lease but have decided not to rent from Superior Homes again because of this experience, and other matters relating to poor service such as slow and insufficient maintenance, avoidance of phone calls, late (or no) returned calls, no returned emails, etc. I urge the property-owning company (Superior Homes, Daniel Properties NY LLC) to review their training and oversight of their property managers to ensure situations like this do not occur in the future. As a loyal tenant for several years, it is disheartening to feel unsupported and unheard by the company that manages your home. Edit: I wanted to add some more cons related to the building/unit itself: -Trash: a motorcycle was allowed to rot and harbor rats for years before enough complaints got the building management to move it....10 feet to the sidewalk. Months later, the NYPD removed it. I submitted maintenance requests regarding this motorcycle. -Utilities/HVAC: It cost a fortune to cool and heat our unit. Poorly insulated windows, even snow got in. When we moved in, the AC did not work and needed to be replaced. It took at least one week due to holidays and slow correspondence. (we did have a window unit installed after a couple of days)
Advice to the owners
Review training and oversight of their property managers and tenant interactions
Nice apartment in CH
Pros
Great value, ok location.
Cons
Rats in front of the building.
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