Freestone is awful to deal with
Pros
Apartment has good space. Our unit was at the back of the building so it was very quiet. Roof has a lovely view. Barely had any pest problems. Good amenities
Cons
Freestone is absolutely awful. Maintenance requests were usually dealt with timely thanks to the super but almost always a very subpar job. If they actually just got someone capable of doing the work the first time, we wouldn’t have to call multiple times over YEARS to get the same issue fixed. Good luck ever getting a solid answer from anyone in the management office. You’ll be added to an email thread and speak with 30 different people who never have any idea what’s going on. If I toured the perfect building but I saw it was owned by Freestone I would honestly strongly reconsider signing a lease there.
Advice to the owners
Please for the love of god assign a couple people per building because going back and forth with a dozen people over email and phone makes absolutely no sense and is a waste of everyone’s time.
Updated Review Absolutely Unresponsive Management
Pros
gym, quiet noise levels, in unit washer and dryer, in unit dishwasher, AC, newer interior
Cons
No AC/heat output in 2 of the bedrooms. Rented as a 3 bed but 2 of the bedrooms are illegal. High rent for Ridgewood. Management does not respond PERIOD. You will have to email them nonstop for weeks to get a repsonse about anything you need. Repairs take 4-12 weeks. They send the super to "fix" things-aka apply bandaids. We didn't even have a super all summer and they admitted this to us. The basement flooded almost 5 weeks ago and they have done nothing.
Advice to the owners
sell your properties
/-73.905116,40.706802,14/640x640@2x?access_token=pk.eyJ1Ijoib3BlbmlnbG9vIiwiYSI6ImNsYjNmMjVwdzBjeHgzd21wYmJmZDB0eGYifQ.XZvZCOh51yXuDBE-I3Bg0A)