Herald Towers

Convenient location next to subway stops, good value, great views in some unit

Lots of issues with water (occasional brown water, monthly repair/shut downs), saw cockroach in lobby, apartment hallway

- latch access is nice to have
- admin is very responsive to emails
- location is great
- garbage room gets cleared often
- onsite gym is okay-good. Has enough but not every piece of equipment

Be prepared to spray bug spray often.
- Roaches are a thing in the building.
- water pressure often sucks
- water maintenance often, can expect no clean water a few days of the year if on the higher floors
- stringent about about mailroom access
- not all elevators are operational 24/7
- staff gets annoyed if you take big stuffing the elevatir

lots of amenities, building responsive to maintenance requests

hot water issues when first moving in, building is a bit old

location, location, location

Apartments are small and management is not the best, they tend to be rude

Management needs supervision

Very conveniently located. You have 8 subway lines right next to the building and penn station is a 8ish minute walk away. Lots of grocery store options and lots of food options.

No sense of community, you never really see your neighbors. It's also very loud and touristy outside since it's right next to the empire state building so it doesn't feel very homey. I think it's good if you're a student but bad for long term living.

Please stop turning the heat/ac off before the weather fully changes.

Location location location

Water, Size, Maintenance

Make the tenentshappy

Right near subway, amazing management team and you have all amenities in building which is included in rent

The price increase once lease was up was crazy + very loud outside noise if you’re on a lower floor

Rent increase needs to be fixed

You're close to everything transit wise. Being in a central location makes it easy to get around. They also use an app for rent payments.

I think the situation depends if you have roommates or not. I have a crazy roommate which makes life difficult. They also aren't responsive for issues like the laundry room (dryers and washers being down etc). Recently the hot water has been cut off randomly due to numerous pipe issues in the last couple of months.

Convenient location for me

Cockroaches are a problem and management is very unreaponsivr

Location is unbeatable and free gym/rooftop views

Noise levels, small rooms, bugs

Location is super convenient, Good amenities

Noise from streets and lack of natural lighting

- Common area is nice
_ Gym is nice to have

- Big building so feel like something management doesn't remember what you need

It's very central and right over the subway station

The building is showing its age and its residents are primarily students sharing an apartment

Luxury building, nice amenities, clean

central AC is very weak, the building management are super rude, never accommodating, and extremely bureaucratic.

Focus on keeping tenants happy

Beautiful facilities with gym, rooftop, in building laundry, etc.

Bad ventilation within the rooms. Bathroom had no vents causing mold to grow.

Great amenities (gym, lounge)
Decent furnishing

Slightly old feeling
Small apartments and rooms

Conveniently next to the BDFM
Nice lounge and gym

Very thin walls and loud neighbors
Rude maintenance workers

For the price it should feel more like a luxury building

amenities - gym, laundry in building, social events, rooftops, lounge area

some floors have a very outdated aesthetic, mustard yellow and old carpets. leaky tubs. if you have a flex room, poor heat/ac control

Compared to a lot of buildings in the city, this building is pretty good. I've lived here for 2 years and had close to 0 issues with bugs, heat, water. Doormen are all friendly and the security in general is great (they stop people that they don't recognize, ask them where they're going, etc). Package room is organized (haven't had any missing packages)! Super central location with the subway station literally right downstairs. Building has fun events and giveaways for residents here and there. Gym isn't an Equinox but has a good amount of equipment for those who like to workout (I personally loved loved loved the Peloton bikes). Rooftop lounge is a gem, only wish they weren't so strict about who/how many people you could bring up there.

Even though there were close to 0 issues, there were still ~some~ issues (very few) here and there. I came across dirty brown water that ran in my faucet just once, but it went away after about 30 seconds. Heat never had issues. Bugs - I only started to see some drain flies coming out from my shower drain recently, but quickly killed them by pouring boiling water down and they haven't come back since.

Building management is a pain if you ever need to contact them, they're super slow. I would recommend going down to the actual management office to talk to them face-to-face if you ever need anything done. However, don't expect to come across David (the property manager) at first visit. He is the ~only~ property manager that works for the ENTIRE building, so as you can imagine: he is often booked or busy. It's difficult to see him without an appointment or waiting really long. I would recommend getting his personal phone number (if he gives it to you) and texting him when you need things. He'll reply much faster.

Besides building management, the area/neighborhood of this building is SUPER loud. Beware. Constant honking, screaming, bottles breaking, and sirens 24/7. Literally 24/7. But it is a nice reminder that you are indeed living in the best city in the world.

Laundry room is sometimes a little annoying and can be hard to find working machines, but it gets the job done. It's expensive, but that's what you get for living in the middle of the city and for convenience. It's $3.50 for a wash, and $3.25 for a dry as of Oct 2023.

Please hire more Davids (property managers) so that residents can get their questions answered and problems solved faster!

Lovely lounge with great views of the city

Busy area which is hard to feel truly relaxed

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