Noisy, mice-ridden, nasty super, evasive management
Pros
The units are relatively large.
Cons
The super Reginald is very hostile and nasty, tries to act like he's the tyrant of the building rather than its carer, bosses everyone around and threatens residents. There is a constant mice problem, floor is always full of mouse droppings and exterminators do nothing about it. Many residents have loud dogs and there's constant barking that can even be heard outside the building. When you escalate to management, they are evasive if they respond at all, and don't help.
Advice to the owners
The co-op board should get rid of Newport Management and Reginald. Hire a different exterminator service. Be more aggressive about noise issues in the building.
Beautiful Location, But Serious Issues with Newport Management
Pros
• The building itself has great bones and a lot of historic character. • Most neighbors are kind, community-minded, and look out for one another. • The riverfront location is truly gorgeous and convenient to transportation. • Evening security staff are polite and helpful while on duty.
Cons
• A sidewalk shed has been up for months with no visible construction or repairs, creating a dark and unpleasant entry experience. • Long-term leaks inside apartments (in some cases years) go unrepaired. • Key common areas, such as the roof and lobby seating, have been shut down without clear communication or timelines. • After security leaves at night, the front door is frequently not secure, and individuals have been able to force entry into the building. • Owner/management communication is inconsistent and dismissive, with Zoom board meetings where residents are often muted and unable to ask questions.
Advice to the owners
Please prioritize essential repairs and transparency. Residents want basic safety: a fully secured entrance, timely leak remediation, and a clear explanation of when necessary façade work will begin so the sidewalk shed can be removed. A little communication and follow-through would go a long way toward restoring trust and making this building the excellent community it could be.
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