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J

Jacqueline Tom

Head Officer·20 buildings·1115 units
3.9

4 reviews

Highlights

100
Evictions
48
Litigation cases

Renter recommendations

-%

Renters recommend associated buildings

-%

Renters approve of this owner or associate

Review summary

Summarized from anonymous rental reviews on Openigloo.

Recent tenant feedback for buildings managed by Jacqueline Tom reflects generally well-maintained properties with good cleanliness and effective garbage management. Residents appreciate prompt heating services when operational, but some report inconsistent temperature control during extreme cold. Pest control remains a recurring concern, particularly involving rodents, requiring improvement to enhance livability. Communication and responsiveness from management receive mixed reviews; while some tenants praise timely assistance, others note delays during emergencies and suggest clearer communication during rental processes. Overall, tenants value the quiet, secure environments and generally recommend these buildings, though addressing pest issues and improving management responsiveness would significantly uplift resident satisfaction.

Reviews

Former tenant·5 minutes ago

Decent sizing and good space

Pros

Good trash pick up

Cons

The rodent infestation is so consistent with this unit. Not sure why but it’s not sufficient to be raising kids.

Advice to the owners

Do better

Former tenant·Over 2 years ago

Decent neighborhood/building

Pros

Clean and decent sized apartments.

Cons

The building has a mice issue.

Buildings associated with JACQUELINE TOM

  • 1514 Townsend Avenue
    Rent-stabilized

    1514 Townsend Avenue

    Concourse

  • 624 E 13 St

    624 E 13 St

    East Village

  • 1465 Townsend Avenue
    Good cause

    1465 Townsend Avenue

    Concourse

  • 1525 Townsend Avenue
    Rent-stabilized

    1525 Townsend Avenue

    Concourse

1514 Townsend Avenue
Rent-stabilized

1514 Townsend Avenue

Concourse

624 E 13 St

624 E 13 St

East Village

1465 Townsend Avenue
Good cause

1465 Townsend Avenue

Concourse

1525 Townsend Avenue
Rent-stabilized

1525 Townsend Avenue

Concourse

Building ratings

Cleanliness

-

Trash management

-

Pest control

-

Water pressure

-

Heat

-

Neighbors

-

Noise levels

-

Owner responsiveness

-

Cleanliness

-

Trash management

-

Pest control

-

Water pressure

-

Heat

-

Neighbors

-

Noise levels

-

Owner responsiveness

-

Rents and deposits

-

Renters received their security deposits back

-

Electronic rent payments

Open violations

From past 10 years · Updated 5 days ago

Average violations per unit for this owner or associate is better than the city average.

Owner average0.27Violations per unit
NYC average0.81Violations per unit
92Class C
Immediately hazardous

Rodents, pest, mold, inadequate heat or hot water, defective building parts

167Class B
Hazardous

Smoke detector issues, inadequate lighting, no lighting for stairways

47Class A
Non-hazardous

No peephole on a door, no street number on the building, unlawful keeping of animals

0Class I
Missing info

Missing or non-compliant with administrative information orders or filings

J

Jacqueline Tom

Head Officer·20 buildings·1115 units
3.9

4 reviews

Follow us

For renters

Apartments for rent in NYCRenting tips and resourcesVerified apartment listings in NYCBuildings and owners in NYCBuildings in BostonNYC market analysis reports

For landlords

iglooIQListings quality policy

Trending neighborhoods

Apartments in AstoriaApartments in Bedford-StuyvesantApartments in BushwickApartments in ChelseaApartments in Financial DistrictApartments in SohoApartments in Upper East SideApartments in Upper West SideApartments in West VillageApartments in Williamsburg

NYC boroughs

Apartments in BronxApartments in BrooklynApartments in ManhattanApartments in QueensApartments in Staten Island

2-bedroom apartments

2-bedroom apartments in Bronx2-bedroom apartments in Brooklyn2-bedroom apartments in Manhattan2-bedroom apartments in Queens2-bedroom apartments in Staten Island

Support

FAQContact usLive support

Legal

Terms of usePrivacy policyCommunity guidelinesAgency disclosureFair housing disclosureStandard operating procedures
© 2026 Openigloo Inc. All rights reserved.