What do tenants say about Jacqueline Tom?

Jacqueline Tom has an average tenant rating of 3.9 out of 5 across 4 reviews.

How many violations does Jacqueline Tom have across their portfolio?

Buildings managed by Jacqueline Tom average 0.29 open violations per unit, fewer than the citywide average of 0.81.

Would renters recommend buildings managed by Jacqueline Tom?

100% of tenants who reviewed buildings managed by Jacqueline Tom would recommend living there.

Is Jacqueline Tom responsive to tenants?

75% of tenants who reviewed a building managed by Jacqueline Tom approve of how it is run.

How many buildings does Jacqueline Tom own or manage?

Jacqueline Tom owns or manages 20 buildings totalling 1115 units.

Is Jacqueline Tom on the worst landlords list?

Jacqueline Tom has not appeared on the NYC worst landlords list.

Has Jacqueline Tom had any evictions?

Jacqueline Tom has 104 recorded evictions across their portfolio.

Has Jacqueline Tom had any litigation cases?

Jacqueline Tom has 48 housing court litigation cases across their portfolio.

Jacqueline Tom

Head Officer·20 buildings·1115 units

3.9

4 reviews

Highlights

104

Evictions

Litigation cases

About Jacqueline Tom

Jacqueline Tom is a mixed-profile head officer. Across their buildings, tenants rate them 3.9/5 across 4 reviews, with 100% recommending their buildings and 75% approving of them as an owner or associate. Their portfolio records 104 evictions, 330 open violations, and 48 litigation cases. Data last updated September 9, 2026. Across Concourse, Weeksville, Central Harlem, and the East Village in The Bronx, Brooklyn, and Manhattan, Jacqueline Tom is a head officer associated with 20 buildings and 1,115 units. The portfolio spans multiple neighborhoods across The Bronx, Brooklyn, and Manhattan. The buildings are primarily mid-rise, constructed over a range from the 1920s to the 2000s, reflecting various stages of development. Approximately 95% of the associated buildings have rent-stabilized apartments.

Renter recommendations

Renters recommend associated buildings

Renters approve of this owner or associate

Review summary

Summarized from anonymous rental reviews on Openigloo.

Recent tenant feedback for buildings managed by Jacqueline Tom reflects generally well-maintained properties with good cleanliness and effective garbage management. Residents appreciate prompt heating services when operational, but some report inconsistent temperature control during extreme cold. Pest control remains a recurring concern, particularly involving rodents, requiring improvement to enhance livability. Communication and responsiveness from management receive mixed reviews; while some tenants praise timely assistance, others note delays during emergencies and suggest clearer communication during rental processes. Overall, tenants value the quiet, secure environments and generally recommend these buildings, though addressing pest issues and improving management responsiveness would significantly uplift resident satisfaction.

Reviews

Former tenant·5 minutes ago

Decent sizing and good space

Pros

Good trash pick up

Cons

The rodent infestation is so consistent with this unit. Not sure why but it’s not sufficient to be raising kids.

Advice to the owners

Do better

Former tenant·Over 2 years ago

Decent neighborhood/building

Pros

Clean and decent sized apartments.

Cons

The building has a mice issue.

Buildings associated with JACQUELINE TOM

Rent-stabilized

1514 Townsend Avenue

Concourse

624 E 13 St

East Village

Good cause

1465 Townsend Avenue

Concourse

Rent-stabilized

1525 Townsend Avenue

Concourse

Building ratings

Cleanliness

Trash management

Pest control

Water pressure

Heat

Neighbors

Noise levels

Owner responsiveness

Cleanliness

Trash management

Pest control

Water pressure

Heat

Neighbors

Noise levels

Owner responsiveness

Rents and deposits

Renters received their security deposits back

Electronic rent payments

Open violations

From past 10 years · Updated 5 days ago

Average violations per unit for this owner or associate is better than the city average.

Owner average0.29Violations per unit

NYC average0.81Violations per unit

118Class C

Immediately hazardous

Rodents, pest, mold, inadequate heat or hot water, defective building parts

164Class B

Hazardous

Smoke detector issues, inadequate lighting, no lighting for stairways

48Class A

Non-hazardous

No peephole on a door, no street number on the building, unlawful keeping of animals

0Class I

Missing info

Missing or non-compliant with administrative information orders or filings

FAQs

Jacqueline Tom

Head Officer·20 buildings·1115 units

3.9

4 reviews