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O

Orlando Santiago

Site Manager·1 building·24 units
2.9

5 reviews

Highlights

No
Evictions
No
Litigation cases

About Orlando Santiago

Orlando Santiago is a modestly rated but responsible site manager. Across their buildings, tenants rate them 2.9/5 across 5 reviews, with 20% recommending their buildings and 20% approving of them as an owner or associate. Their portfolio records 0 evictions, 0 open violations, and 0 litigation cases. Data last updated August 1, 2026. Orlando Santiago is a site manager associated with 1 building and 24 units across Chelsea in Manhattan. The portfolio is concentrated in Chelsea in Manhattan. The building spans a construction era from the 1910s. The building is primarily mid-rise. All of the associated buildings have rent-stabilized apartments.

Renter recommendations

-%

Renters recommend associated buildings

-%

Renters approve of this owner or associate

Review summary

Summarized from anonymous rental reviews on Openigloo.

Tenant reviews for buildings managed by Orlando Santiago indicate significant dissatisfaction with management responsiveness and pest control. Many residents report ongoing issues with mice infestations and delayed responses from management, often only receiving attention after escalating concerns. While the buildings boast good locations, amenities like in-unit washers and generally friendly neighbors, poor management practices overshadow these positives. The cleaning and garbage management ratings vary, but overall, tenants express a strong desire for improved communication and pest management. In summary, renters should be cautious if considering these buildings, given the apparent lack of effective management.

Reviews

Former tenant·Over 3 years ago

Management is the worst

Pros

Good location, elevator, WD in unit

Cons

We had a horrible mice infestation and management refused to respond, they only sent someone after we threatened to not pay rent and report them to the city. There is no phone number or website to reach management, just a general email that no one responds to.

Advice to the owners

Respond to your tenants

Former tenant·Over 3 years ago

expensive with mice

Pros

Washer dryer, good location

Cons

The property management group is horrible, there was an infestation of mice in the building and it took forever to get them to even respond to us.

Buildings associated with ORLANDO SANTIAGO

  • 328 West 19 Street
    Rent-stabilized

    328 West 19 Street

    2.9(5)

    Chelsea

328 West 19 Street
Rent-stabilized

328 West 19 Street

2.9(5)

Chelsea

Building ratings

Cleanliness

-

Trash management

-

Pest control

-

Water pressure

-

Heat

-

Neighbors

-

Noise levels

-

Owner responsiveness

-

Cleanliness

-

Trash management

-

Pest control

-

Water pressure

-

Heat

-

Neighbors

-

Noise levels

-

Owner responsiveness

-

Rents and deposits

-

Renters received their security deposits back

-

Electronic rent payments

Open violations

From past 10 years · Updated 5 days ago

Average violations per unit for this owner or associate is better than the city average.

Owner averageLess than 0.01Violations per unit
NYC average0.81Violations per unit
0Class C
Immediately hazardous

Rodents, pest, mold, inadequate heat or hot water, defective building parts

0Class B
Hazardous

Smoke detector issues, inadequate lighting, no lighting for stairways

0Class A
Non-hazardous

No peephole on a door, no street number on the building, unlawful keeping of animals

0Class I
Missing info

Missing or non-compliant with administrative information orders or filings

FAQs

Orlando Santiago has an average tenant rating of 2.9 out of 5 across 5 reviews.

20% of tenants who reviewed buildings managed by Orlando Santiago would recommend living there.

20% of tenants who reviewed a building managed by Orlando Santiago approve of how it is run.

Orlando Santiago has no recorded evictions across their portfolio.

Orlando Santiago has not appeared on the NYC worst landlords list.

Orlando Santiago has no housing court litigation cases across their portfolio.

Orlando Santiago owns or manages 1 building totalling 24 units.

O

Orlando Santiago

Site Manager·1 building·24 units
2.9

5 reviews

Follow us

For renters

Apartments for rent in NYCRenting tips and resourcesVerified apartment listings in NYCBuildings and owners in NYCOwners in NYCNYC market analysis reports

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iglooIQListings quality policy

Trending neighborhoods

Apartments in AstoriaApartments in Bedford-StuyvesantApartments in BushwickApartments in ChelseaApartments in Financial DistrictApartments in SohoApartments in Upper East SideApartments in Upper West SideApartments in West VillageApartments in Williamsburg

NYC boroughs

Apartments in BronxApartments in BrooklynApartments in ManhattanApartments in QueensApartments in Staten Island

2-bedroom apartments

2-bedroom apartments in Bronx2-bedroom apartments in Brooklyn2-bedroom apartments in Manhattan2-bedroom apartments in Queens2-bedroom apartments in Staten Island

Support

FAQContact usLive support

Legal

Terms of usePrivacy policyCommunity guidelinesAgency disclosureFair housing disclosureStandard operating procedures
© 2026 Openigloo Inc. All rights reserved.