Pros:
Access to beautiful area. Utilities included. Laundry in building. Maintenance requests hotline done in timely manner. Private public safety and blue light system. Multiple ways to pay rent (bank account/check/online) decent room size. Family community and plenty of kind people. Many outdoor activity spots with fountain, basket ball courts, plenty of trees, movie nights, cafe on spot, ice skating in winter and on site gym.
Cons:
Very expensive apartments. COVID dropped prices $700 on price and you cannot renegotiate your lease until it is expired. Walls are thin, getting out of lease is near impossible and need to pay 2x month’s rent to leave and they keep security deposit. Management heavily disorganized. Black stone owns the property and uses beam living as their property management Service. If you want extra amenities (study lounge, gym kids babysitting area) you will need to pay through the nose.
Advice to owner:
Work with your tenants to provide rent negotiation even when they are in the middle of a lease. Have a program for tenants to mingle with each other.
Other than that, keep up the fantastic work!