Rats in apartment and still fighting for hotel reimbursement
Pros
Truly nothing it’s horrible
Cons
If I could give zero stars, I would. Our experience with this management company has been nothing short of unacceptable. We reported rats in the walls, and what should have been treated as an urgent health and safety issue dragged on for over six months. Instead of taking prompt action, we were met with delays, poor communication, and a complete lack of accountability while we continued living with scratching, noise, and the stress of a rodent infestation. To make matters worse, when the problem became unlivable and we had no choice but to stay in a hotel, they turned around and charged us for the hotel stay rather than accepting responsibility for their own negligence. That's beyond unreasonable. Throughout this entire ordeal, getting in touch with anyone who could actually help was nearly impossible. Calls went unanswered, emails were ignored, and there was no meaningful effort to discuss a resolution or address our concerns. We were left chasing answers while they avoided taking responsibility. A management company's primary responsibility is to provide a safe, habitable place to live. Allowing a rat infestation to persist for over half a year, failing to communicate, and then attempting to pass the financial burden onto the tenant demonstrates a shocking level of incompetence and disregard for residents. I would strongly caution anyone considering renting a property managed by this company. If you expect timely maintenance, professional communication, or accountability when serious issues arise, you may be deeply disappointed.
Advice to the owners
DO NOT LIVE HERE
overpriced for offering
Pros
outdoor space was nice
Cons
outdoor space flooded and wouldn’t drain no sink in one bathroom - just a toilet and shower
Advice to the owners
issues weren’t addressed in a timely manner, often not ever - would improve this
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