Fairstead Management LLC

Newly renovated apartment

Raised rent prior to stabilization rules changing

Building units themselves are nice, decent location, rooftop is beautiful, city view is beautiful. Super/porter try their best. Rent stabilized!

Kinda far from train, buses are sometimes reliable (rush hour you need to fight for a spot). You can tell management kinda let this building go to poop. It has a lot of potential, just isn't upkept like it should be for whatever reason.

Invest more money into making this building look better, might have a lot more retention..

Laundry in unit
Close to train
Renovated unit

Heat was rarely turned on in the winter
No hot water on weekends
Very loud out front
Management is unresponsive
Super does not care
Paint falling apart
Packages stolen

The management was great when I lived here! It's across from Central Park, so it had great views. Lobby, hallway, and basement are maintained relatively well. The super was also very responsive and helpful.

The biggest problem I faced there were was the lack of ample laundry machines in the building. I ended up having to use machines from the adjoining building (which was a solution suggested by management) which was a bit annoying considering we paid for in building laundry. There were some issues of mold in the bathroom (due to a lack of a fan) and a short-lived roach problem. Both issues were fixed relatively quickly.

In Unit Laundry

Building is not maintained well and looks dirty.

Elevators and Laundry. Close to supermarket and other shops. Close to restaurants and transit. Felt safe.

They increased my rent by a larger percentage than my neighbor who also rented at market value.

Be more flexible with Harlem residents. Should think about not out pricing

Cute and spacious

Some pest including mice

Utilities are included

Packages get stolen
Rent is too high
Area is not safe and secure
Neighbors are unruly

Answer maintenance requests promptly

Neighbors seem polite and nice

The management and super are completely unresponsive.

Be very weary of renting from here

The neighborhood is great

The management is awful and will never deliver a timely response / fix any repairs.

Nothing. The worst place in the world

Everything. Maintence sucks, nothing gets fixed, people get stabbed etc

Shame on u

I absolutely love my neighbors! On my floor and side I have the nicest neighbors

I wish it were maintained better. It's 2024, so why do I have a fuse box?

The neighbors are amazing. We have formed a tenant Union and are putting forth action for a rent reduction due to the lack of services provided. They barely turn the heat on the water pressure is always failing or the hot water is completely off. When you asked him to do repairs they become ratchet and combative. They use conniving tactics to exacerbate the situation. If you push them hard enough to get repairs done, they'll call the police on you. They've accused tenants of being terrorists claiming that the tenants have threatened to shoot them. It's highly doubtful that anyone has threatened to shoot them. Neighbors are opening a group HP case at the housing court to force the landlords to comply with their agreement for performing routine maintenance and repairs. The neighbors are kind and gracious everyone says hi when they see you. And we have each other's backs when we get our packages so we can make sure that they aren't stolen. The landlords do nothing about the theft that takes place daily.

The strong arming tactics committed by the landlords and the office staff. They're absolutely negligent. There's dog shit everywhere outside their roaches all over the place inside the rats in the lobby. Newest a 50 round fire shootout the first night that I moved in. They send the SWAT team to my apartment because I asked for my toilet to be fixed. They blatantly refuse to do repairs or any service at all and they blame tenants. It's like living at the circus. Oh yeah and they'll send security to my apartment whenever I need repairs done because they claim I'm a terrorist and when I deny access to security which I'm within the right to do, they call me a high-ass cracker, white trash, and other names. I've been called a fagot in multiple languages. My apartment has spent 2 months in a state of full repair since I moved in 3 years ago.

Fire everyone. Start with Victoria. Do not forget to dismiss Adel. Promote Simone to office manager. Terminate Abdullah. Send Lisa home with a nice severance.

Great neighbors, beautiful space!

Management slow to respond and unbelievably disorganized

We've had cockroach issues but management sprayed whenever we asked them to

Improve system of responding to tenants

there are a lot of amenities included in rent, i.e. in unit laundry
the neighbors are wonderful! a lot of tenants in this building have lived here for decades, and there are lots of families.

the property managers are impossible to get ahold of, maintenance requests take months to be resolved if they’re fixed at all

please actually address the maintenance issues and RESPOND when tenants contact you with serious issues

Everyone is very neighborly here. You have some people who would go out of their way to make sure you know how to navigate the bits of the building.

Packages tend to get opened and/or stolen. The front door doesn't quite open when you press the Press to Open door. Elevators are usually on the fritz. Management does what it can but feels like more could be done.

Have the building fix what it must & have security by the mail room to ensure our things don't get stolen.

Super is good, hands tied by horrible management

Management ignores everything

Treat your tenants with decently

Utilities included, ac included (for small monthly fee)

Elevators always go out, Packages go missing, Leasing office is a shit show, bells and intercoms don’t always work

I have never liked it here. If I think of a pro as I complete this survey, I will come back to this question. Otherwise

From my first day here, I have been made to feel uncomfortable. I didn't have curtains, no cable no internet, I had no furniture other than a mattress. It was my first day. I hadn't had an apartment of my own in 9 years and so I walked over to the window to look out and see the view. It's a beautiful courtyard playgrounds for children to play and then I noticed something strange people were stopping and taking pictures of me. Suddenly I realized that by simply standing at the window and looking out I was bringing shock and terror to everyone in this community I literally didn't do anything. People were actually stopping on the sidewalk and holding up their phone and taking a picture of me. Security came. The people from within the office came outside to look. Later in the day one of my neighbors called one of the office workers up to her apartment to complain about me. This was the woman who as I'm moving in my stuff I pass in the hallway and I say hi she stares at me like I have three heads and says don't hide me this is the 11th floor we don't have weirdos up here. I smiled and I said Well you do now. I told her my name and she told me hers. Now when we pass each other in the hallway we smile we laugh we are neighborly. After 2 and 1/2 years I'm just now having people treat me with respect instead of giving me these god-awful looks and just staring at me non-stop. I don't know if I'm too gay or if I'm too white. Maybe it's the fact that I have cancer and I look like I'm dying. I was on radiation for a good part of my stay here and I was on chemo recently. The judging looks were epic. This isn't even the worst part. The people that work here are the most incompetent criminals I've ever met. On numerous occasions they called the police on me when I'm just simply seeking routine maintenance to be performed. At one point it took me 3 months to get my toilet fixed. During that time I contracted a virus that was caused by ingesting sewage. It nearly killed me. During that time I asked over the phone for the receptionist to speak to someone to allow me to use the restroom in the laundry room instead of going to the bodega. She said that they're not required to provide me with a toilet. I said if I don't get a toilet soon I'm just going to take a shit in the lobby. Later that day seven cops in riot gear showed up at my door. The SWAT team. I was being accused of domestic terrorism. For the first time. I made easy work of the police officers sent them on their way letting them know that they were there for a ridiculous reason. Thinking this wouldn't happen again. Later that receptionist was fired. Time passed on anytime something needed to be fixed it took at least two months longer than it should have, meaning it took at least 3 months. At one point my doorknob broke and people were able to just open my door very easily and gain access to my home. I was sexually assaulted three times during the 3 months that it took them to fix the door knob. Even after having told them this was occurring, it's still took 3 months. During that time I paid a locksmith to come and partially repair it but he charged $800 and I wasn't able to afford it to have the entire thing replaced. It still wasn't working properly and finally after 3 months they came and replaced it. I would later receive a letter in the mail months later from their attorney at this complex stating that I was refusing to allow them to repair the doorknob since late May. Despite all the records I have proving that I begged them to come and fix it and they just never did until July. But the fact it remains it was repaired in July and they claimed that I never let them do it. Another time I needed my dishwasher replaced. It stopped working and then eventually I realized it was filled with black mold because it had sat there for 3 months. I alerted them to this and they told me it would still be another week. Being immunocompromised, I told them that if it's not out in 24 hours I will take it out of my apartment myself and put it in the hallway. They understood this. I took it out of my apartment the next day I put it in the hallway. Did all of this on video. 3 days later a maintenance person knocked on my door and asked why it was there and I explained it to her. She then removed it from the hallway took it out of the building and I don't know what she did with it after that. But what I do know is that a few months later I received a letter from an attorney claiming that I willingly destroyed the landlord's property by removing the dishwasher from the building and throwing it away. I'm not the one who did that. A member of their staff is the one who did that. As for the letters received by attorneys, they also claim that I allow homeless people to frequent my apartment. That's never been true to my knowledge. I'm not sure who is doing surveys of my guests in my home but to my knowledge no one I've had here has been homeless. I also don't ask that question. Later, on the day I was diagnosed with cancer I needed my refrigerator replaced and my kitchen drawers replaced. I called about the refrigerator and they were going to send someone on the way. Then I remembered my drawers so I called back. I was hung up on four times back to back. Very upset and dealing with other things I went downstairs to talk to the woman and she just stared at me for nearly an entire minute stared at me and said no word. I lost it I went off. Next thing I know everyone in the back office pours out into the main office and I hear a lady on the phone calling 911 claiming that I was in their threatening people with physical violence. When just less than 5 minutes before that woman told me that if I didn't leave the office that they would physically remove me. Eventually I left the office. I had already called the police before I even went back in there. I went home and I waited for them. They showed up at 8:00 p.m. that night telling me that they tried to call the office but that it was closed. From my interaction with the police I was told that they never even discussed anything with them. Then comes a letter from the attorney claiming that they had to close their office early that day because I threatened to shoot everyone in the office. I never said anything like that. I never even came close to saying anything like that. They claim they have me on video gesturing to shoot this woman which did not happen. Later they would claim that the threat did not happen in person it wasn't on video that it was via email. Said that I wrote in big bold letters that I was going to shoot everyone there. It's just insane. They've turned off my key fob for half of the gates in the complex. They've turned off my gate code for the gate at my building. While dealing with the cancer diagnosis, my mother came to visit to help. It was during this time that I was supposed to allow them to repair the doorknob stop threatening to shoot people and stop letting homeless people visit me. I invited them numerous times to replace the door knob that had already been replaced but they never even once attempted to. What they did do was have their attorney send me another letter claiming during the period when I was supposed to have 10 days to quit doing a bunch of things I haven't done that I still allowed homeless people in my apartment had altercations. I was nearly bedridden during the entire time and the only people who entered my apartment was my best friend and my mother. Neither of those individuals are homeless. Neither of those individuals had an altercation. If I'm not allowed to have my mother visit me in my own apartment who am I allowed to have visit me? So now as I am scheduling my second round of chemotherapy this time set to take place inside my home, I also have to prepare for an incoming eviction court date where I can present mountains of evidence and proof against every claim that these people have made with the hopes of being allowed to stay a resident at literally the worst place I've ever lived in my entire life and have my apartment repaired and managed by people who shouldn't even be working at Kmart let alone an apartment complex They shouldn't be around people animals or plants.

If your broker brings you here run,fire them, and move to Connecticut

Look on indeed.com because they have jobs available for you for what you may be better suited. Quit working here. Stop punishing the people who live here. If you work in an office all you have to do is put in the maintenance request you don't actually have to do the maintenance work yourself. Maintenance professionals are for maintenance issues. Security staff is more security issues. 911 is for emergencies only.

Convenient location in Harlem

Had to move because my neighbors were too noisy. Frequent water shutoffs due to maintenance, and I found out after moving in that my unit had bedbugs. Management was slow but ultimately responsive