Pinnacle Management Usa Corp

Great location in the LES

Mice problems, landlord did not give our security deposit back and we had to go to court

Take care of your tenets

Literally no part of this apartment was worth it. The water pressure was fine I guess, but nothing to be excited about.

It was dark, had broken/failing stairs, bare hanging wires, frequent cockroach infestations, and mice in the walls. The landlady is absolutely insane and yells at people (both at tenants and workers) for basically no reason. The apartment flooded multiple times as a result of faulty toilet/sewer plumbing and they didn’t fix it. When they finally did, the landlady screamed at my roommate via phone call that we are at fault because we should never ever use any toilet paper in NYC toilets, which is both untrue and also absolutely ridiculous. We informed her that this has been an issue since we moved in, with proof, and she still kept yelling. When we informed her we were moving out that the end of our lease, she informed us that she was extending our lease an additional 6 months. We told her no, and that that was not going to happen. The landlady refused to respond to any emails after that. The entire time we were there, she would only accept rent via checks, which she would hold onto and not cash for months, and we would have to remind her to cash them. The entire apartment absolutely reeked of weed from the people smoking on the stairs in front of the building. The heat was on full blast during the summer and barely on in the winter. There is no AC. There is barely any natural light. There is another tenant in the building that keep getting bug infestations and then the bugs end up in our apartment, and we had to keep spraying raid everywhere. Getting the pest control people to come only happens once a month, and she won’t move it up, even if there is a huge outbreak. The super is weird and unhelpful.

You should not be a landlord if you cannot provide safe apartments. Also, you are hostile and rude. Oh, and a lesson in how to use technology.o

Location, trash is pretty well maintained. Big windows.

The stairs and hallways are extremely neglected. I cut my ankle badly on a rogue shard of metal poking off of a step as I was walking up. Crooked stairs like you’ve had about 6 martinis beforehand. Moved into a dirty apartment. Very little communication. Outlet plugs are all super loose/old and don’t hold onto any plugs (fire hazard). Not much seems to have been done since the 20s…when it was built in 1920.

Fix the common areas. Communicate with your tenants. Check in on the work of your handymen. Clean the apartment before people move in.

Location is great: close to the subway and a variety of bars and restaurants. The space was large for what we paid. A lot of natural light (we were on the top floor) and exposed brick in one of the bedrooms. Pests were rare (saw one mouse the 4 years we were there and the holes were taken care of after that incident).

Awful neighbors who played extremely loud music pretty much 24/7 (11 PM on a Tuesday? Yup. 7 AM on a Sunday? Also yup) and had zero consideration (would turn down their volume for 30 seconds after someone asked them, before cranking it back up). Also some seedy characters - heard a fight in the hallway once that prompted us to call the police because it sounded so out of hand/potentially violent. Pretty sure a few of the units are short term sublets so it made it harder to figure out who these people actually are that are living in your building. You were basically opening your doors to new strangers and bad characters every other month. It was clear that management did not vet and/or was unwilling to confront problematic neighbors. One of the tenants accidentally started a fire in their apartment in 2019 which caused a lot of damage and forced some of the better tenants to relocate. Not sure if anything has improved in these past few months. When we left there were not even proper locks on the doors due to the damage caused by the fire.

Vet your tenants better and fight harder to enforce your subletting terms and laws. Care more about your good tenants and ensuring your building is a safe space rather than profits and potential legal fees.

The building is in a good location. Trash is right out front and easy to get to.

Having a lot of issues with heat and hot water. They are currently working on it so hopefully is fixed soon.