Good place to live, terrible management
Pros
Great neighborhood and neighbors. The super is pretty quiet but is responsive when you ask for something. The apartment is quiet from the street.
Cons
Compared to other buildings, it is overpriced for what you receive. The management company is terrible. They do not communicate, they neglect to inform of changes to rent, if you need information from them sent to you, you must call them multiple times and remain on the phone or else they will just never send it.
Advice to the owners
Fire everyone in your office and try again
Good but Mgmt won't negotiate or respond
Pros
The building has an elevator, a live-in super (even though he tends to be unresponsive and refuses to help you on weekends, even if there's an emergency which is the point of a live-in super), lots of people are nice, it's very dog friendly, and very safe. Good views looking south from higher floors, but definitely lots of noise from Columbus Ave.
Cons
There was a mouse infestation that neither management nor the live-in super took very seriously. I had to be in constant contact with the super to come and install metal grating around our heaters and I filled other small holes myself with caulk. He had a lax attitude about it. When we talked, he said he'd heard from 7-8 other tenants that they had also seen mice in recent weeks, but he had never done anything about it. Unbelievable. The super isn't helpful on the weekends - if you have an emergency, he'll just say, I'll be there Monday to take a look, which isn't great if there's a plumbing issue on a Saturday night....The latest issue is that management is hiking rents up like crazy. It used to be $100-$150 bucks per year, now it's an additional $400-$600 depending on what apartment you're in. Not sustainable.
Advice to the owners
Don't play chicken with good tenants. They will leave if you refuse to communicate or negotiate a common sense rent increase with them.
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