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M

Madelyn Lugo

Head Officer·54 buildings·1663 units
2.9

7 reviews

Highlights

107
Evictions
246
Litigation cases

Renter recommendations

-%

Renters recommend associated buildings

-%

Renters approve of this owner or associate

Review summary

Summarized from anonymous rental reviews on Openigloo.

Tenant reviews for buildings managed by Madelyn Lugo reveal a mixed experience. Some properties are praised for clean, safe environments with responsive superintendents and good amenities like gyms and laundry rooms. Positive feedback often highlights attentive management and well-maintained common areas. However, several buildings suffer from serious issues including poor cleanliness, pest infestations, inadequate heating, water pressure problems, and slow or non-responsive management. Security and noise concerns also emerge in some locations. Tenants urge for stricter enforcement of rules, improved maintenance protocols, and better communication. Overall, expect variability in management quality, with some buildings well cared for and others struggling with neglect.

Reviews

Former tenant·14 minutes ago

A step up from the projects at least

Pros

I like that there’s security, even though it’s only from around 6 PM to 7 AM. At least on my floor, people’s packages are actually safe when left outside their doors. The new superintendent is really helpful, responsive, and friendly—you can tell he genuinely cares. The apartments look nice, and the building has both a laundry room and a gym.

Cons

They clean every other day—or sometimes not for a while—so the garbage rooms tend to pile up, and the floors often look dirty. In the garbage rooms, a few tenants fail to dispose of trash properly, making them extremely dirty. This seems to discourage the cleaning staff, who then put in less effort, causing more buildup and attracting pests. Repairs take a long time unless they’re small, quick fixes. One extremely hot summer, a lot of people’s AC units mysteriously broke, leaving us without air conditioning for a very long time. You need to document everything and keep paper trails because things often get ‘lost’ or ‘forgotten.’ The apartment layout is spacious but awkward and poorly designed. The HVAC system is outdated, with large units under the windows that stick awkwardly into the room. I had to look up the manual online just to figure out how to operate mine. The gym is small and poorly equipped—good only for basic exercises—and the outdoor courtyard is terrible. It closes at 4 PM, making it essentially useless and a waste of space and money. Lastly, there are a few concerning tenants, so I tend to keep to myself.

Advice to the owners

Impose stricter rules don’t be scared as long as it’s for the best (not profit) create a better system and hours for tenants to request repairs. Bring back security 24/7

Former tenant·Over 2 years ago

Amazing place to live

Pros

Location Nice and clean building Excellent management

Cons

surrounded neighborhoods. No elevator

Advice to the owners

Keep doing amazing job

Buildings associated with MADELYN LUGO

  • 869 East 162 Street

    869 East 162 Street

    Woodstock

  • 2277 2 Avenue

    East Harlem

  • 1709 Park Avenue
    Good cause

    1709 Park Avenue

    East Harlem

  • 413 St Anns Avenue

    413 St Anns Avenue

    North New York

869 East 162 Street

869 East 162 Street

Woodstock

2277 2 Avenue

East Harlem

1709 Park Avenue
Good cause

1709 Park Avenue

East Harlem

413 St Anns Avenue

413 St Anns Avenue

North New York

Building ratings

Cleanliness

-

Trash management

-

Pest control

-

Water pressure

-

Heat

-

Neighbors

-

Noise levels

-

Owner responsiveness

-

Cleanliness

-

Trash management

-

Pest control

-

Water pressure

-

Heat

-

Neighbors

-

Noise levels

-

Owner responsiveness

-

Rents and deposits

-

Renters received their security deposits back

-

Electronic rent payments

Open violations

From past 10 years · Updated 5 days ago

Average violations per unit for this owner or associate is worse than the city average.

Owner average1.97Violations per unit
NYC average0.81Violations per unit
892Class C
Immediately hazardous

Rodents, pest, mold, inadequate heat or hot water, defective building parts

1756Class B
Hazardous

Smoke detector issues, inadequate lighting, no lighting for stairways

635Class A
Non-hazardous

No peephole on a door, no street number on the building, unlawful keeping of animals

7Class I
Missing info

Missing or non-compliant with administrative information orders or filings

M

Madelyn Lugo

Head Officer·54 buildings·1663 units
2.9

7 reviews

Follow us

For renters

Apartments for rent in NYCRenting tips and resourcesVerified apartment listings in NYCBuildings and owners in NYCBuildings in BostonNYC market analysis reports

For landlords

iglooIQListings quality policy

Trending neighborhoods

Apartments in AstoriaApartments in Bedford-StuyvesantApartments in BushwickApartments in ChelseaApartments in Financial DistrictApartments in SohoApartments in Upper East SideApartments in Upper West SideApartments in West VillageApartments in Williamsburg

NYC boroughs

Apartments in BronxApartments in BrooklynApartments in ManhattanApartments in QueensApartments in Staten Island

2-bedroom apartments

2-bedroom apartments in Bronx2-bedroom apartments in Brooklyn2-bedroom apartments in Manhattan2-bedroom apartments in Queens2-bedroom apartments in Staten Island

Support

FAQContact usLive support

Legal

Terms of usePrivacy policyCommunity guidelinesAgency disclosureFair housing disclosureStandard operating procedures
© 2026 Openigloo Inc. All rights reserved.