What do tenants say about Frank Mortagua?

Frank Mortagua has an average tenant rating of 3.2 out of 5 across 4 reviews.

How many violations does Frank Mortagua have across their portfolio?

Buildings managed by Frank Mortagua average 0.2 open violations per unit, fewer than the citywide average of 0.81.

Would renters recommend buildings managed by Frank Mortagua?

25% of tenants who reviewed buildings managed by Frank Mortagua would recommend living there.

How many buildings does Frank Mortagua own or manage?

Frank Mortagua owns or manages 1 building totalling 20 units.

Is Frank Mortagua responsive to tenants?

25% of tenants who reviewed a building managed by Frank Mortagua approve of how it is run.

Is Frank Mortagua on the worst landlords list?

Frank Mortagua has not appeared on the NYC worst landlords list.

Has Frank Mortagua had any litigation cases?

Frank Mortagua has 2 housing court litigation cases across their portfolio.

Has Frank Mortagua had any evictions?

Frank Mortagua has no recorded evictions across their portfolio.

Frank Mortagua

Head Officer·1 building·20 units

3.2

4 reviews

Highlights

Evictions

Litigation cases

About Frank Mortagua

Frank Mortagua is a modestly rated but responsible head officer. Across their buildings, tenants rate them 3.2/5 across 4 reviews, with 25% recommending their buildings and 25% approving of them as an owner or associate. Their portfolio records 0 evictions, 4 open violations, and 2 litigation cases. Data last updated September 13, 2026. Associated with 1 building and 20 units across Manhattan, Frank Mortagua is a head officer responsible for a portfolio that was built in 1901. The portfolio is concentrated in Chelsea in Manhattan. The building is primarily mid-rise. All of the associated buildings have rent-stabilized apartments. Prospective renters can find building-level ratings, reviews, and open-data records on the associated building pages.

Renter recommendations

Renters recommend associated buildings

Renters approve of this owner or associate

Review summary

Summarized from anonymous rental reviews on Openigloo.

Recent reviews of buildings managed by Frank Mortagua reveal mixed tenant experiences. While properties benefit from good locations and decent space, significant concerns include slow owner responsiveness, lack of proactive security measures, and recurring maintenance issues such as heating and water problems. Tenants frequently note subpar cleanliness and garbage management alongside pest issues. The management team, including supers and property managers, often receives criticism for unhelpfulness and rudeness. Despite some positive comments about noise levels and neighbors, the overall sentiment points to a need for improved communication, timely repairs, and enhanced building upkeep to foster a safer, more comfortable living environment.

Reviews

Former tenant·3 minutes ago

Not the best, not the worst

Pros

Rent stabilized, decent space for price, good location

Cons

- Management - Cleanliness

Former tenant·Over 3 years ago

Not a safe place to live

Pros

The apartments in the back are quiet and light

Cons

- There is a lot of crime in the building such as stolen deliveries and the landlord refuses to take any measures such as blinding the front doors or installing cameras.

Advice to the owners

- Make this a safe building

Buildings associated with FRANK MORTAGUA

Rent-stabilized
158 West 15 Street
3.2(4)
Chelsea

Rent-stabilized

158 West 15 Street

3.2(4)

Chelsea

Building ratings

Cleanliness

Trash management

Pest control

Water pressure

Heat

Neighbors

Noise levels

Owner responsiveness

Cleanliness

Trash management

Pest control

Water pressure

Heat

Neighbors

Noise levels

Owner responsiveness

Rents and deposits

Renters received their security deposits back

Electronic rent payments

Open violations

From past 10 years · Updated 5 days ago

Average violations per unit for this owner or associate is better than the city average.

Owner average0.20Violations per unit

NYC average0.81Violations per unit

1Class C

Immediately hazardous

Rodents, pest, mold, inadequate heat or hot water, defective building parts

1Class B

Hazardous

Smoke detector issues, inadequate lighting, no lighting for stairways

1Class A

Non-hazardous

No peephole on a door, no street number on the building, unlawful keeping of animals

1Class I

Missing info

Missing or non-compliant with administrative information orders or filings

FAQs

Frank Mortagua

Head Officer·1 building·20 units

3.2

4 reviews