Could be a lot better. SMRC is shameful
Pros
The building itself is fine. Neighbors are all friendly and welcoming, and it's a pretty quiet building inside (not a lot of noise from neighbors) as well as outside, it's a quiet location on the corner of Underhill. The super is kind and attentive. He does a good job maintaining the building.
Cons
SMRC as a management company has been pitiful-- they are slow to respond, and often their responses aren't helpful (and sometimes just plain dismissive). It takes a while for issues to be addressed, if they are addressed at all. We have had minimal issues with roaches, after some pest control we did ourselves, but one pretty bad mouse problem. Management took a week or so to arrange for an exterminator to come by, they plugged up a hole behind the oven and put down a couple of traps. This was like slapping a band-aid on a bullet hole-- we had reported catching 7 (!!) mice in less than 24 hours in our kitchen. After a month or two we started seeing mice again, and again an exterminator was sent but it didn't really help. This was about a month before our lease was up so we gave up on using the kitchen pretty much entirely for the last few weeks we lived here because the mice were out of control. At one point our refrigerator broke and it took about 6 weeks for SMRC to have it replaced. They were terrible at communicating with us about delivery dates/times, and after 4 weeks finally got a refrigerator delivered and it was the wrong size. It had to be returned and we had to wait another 2 weeks for the correct one to be delivered. In the delivery process, the walls by our front door were banged up (holes and scratches) and this was not addressed at all. Thankfully we had documentation and were not held accountable for this damage ourselves. It took several months for our security deposit to be returned. Our unit was on the ground floor and didn't get any sunlight due to the tall buildings on either side. In the winter, the heat was not very strong and it was often very cold in the apartment.
Advice to the owners
At least pretend like you care about the residents in your buildings
Great Time Here
Pros
Good noise control, clean, laundry in basement, elevator
Cons
Basement is creepy
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