Susan Ben

Recent tenant feedback for buildings managed by Susan Ben reflects a mixture of functional amenities like elevators, laundry rooms, and bike storage, coupled with recurring issues in management and upkeep. While some tenants appreciate the neighborhood and building features, many express frustration over slow or dismissive responses to maintenance requests, inadequate garbage management, and persistent pest problems. Noise due to thin walls and subpar insulation is often noted. Management's communication is frequently described as unprofessional or even hostile, with several tenants reporting delays in deposit returns and feeling misled during leasing. Overall, expect some building conveniences but prepare for management challenges and maintenance delays.