Pros:
Nicest super. He would personally take everybody's trash from their apartment door for them. Responsive management. Our apartment was pest-free, although I believe some units had some bugs. Hallway and lobby were clean. Two locking front doors. We had a package thief, but it was probably a resident. Very quiet building. Great location. Not a luxury building, not a dump. Moved away for personal reasons.
Cons:
There were some roaches in the building, not our apartment. Not sure about the severity. Services were being offered regularly by management to deal with the problem. Basement (laundry room) is dirty/cluttered and there were cats that were allowed to roam around down there. I didn't mind (cute cats were a plus actually) but some people might find it unappealing. This was years ago - around 2018.
Advice to owner:
I hope you keep up the good work.