Zach Spira/Direct Management is incompetent
Pros
I like the location, the street, the neighbors and the style of the building.
Cons
This is a rent stabilized building. The management tried to raise my rent by $500 and refused for months to send me a rent stabilized lease rider. When they finally sent it, the time frame legally pushed our lease start date to the next month. They drag their feet with repairs and never communicate any information about the issue or the timeframe of it being resolved and then are defensive when they call wanting validation for doing a "good job" (more like the bare minimum of their job) and are faced with our frustrations instead. Multiple times I have been told fixing issues (like having a broken washer dryer for 4 months and no hot water for a week and a broken front door for 2 months) "takes time" and that "we don't work on the weekends". They are incompetent, lazy and irrationally defensive and refuse to apologize for doing below the bare minimum.
Advice to the owners
Hire more staff, take responsibility for the job that we pay you to do, stop making excuses, get the job done. And fire Zach because he doesn't seem to exist anyway.
Solid Responsive Management Company
Pros
Management company was professional and responsive to issues. Building was kept tidy generally.
Cons
The front door to the building was broken and did not lock for several weeks. There were mice in the apartment.
Advice to the owners
Prioritize repairs to the significant parts of the building like the front door as soon as they are reported.
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