Kristen Ray

Name: Open violations summary
Creator: Openigloo

Head Officer·7 buildings·498 units

3.2

36 reviews

Highlights

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Review summary

Summarized from anonymous rental reviews on Openigloo.

Recent tenant feedback for buildings managed by Kristen Ray reveals a mixed management experience. While some tenants commend the management's responsiveness and the cleanliness of common areas, especially for newer renters, persistent issues include unresponsiveness to long-term, rent-stabilized tenants, recurring pest problems, inconsistent heat and water maintenance, and inadequate communication. Package theft and security concerns were noted in some buildings, with calls for improved surveillance and building safety measures. Although some tenants appreciate the spacious apartments and friendly neighbors, there are significant complaints about management's handling of maintenance, rent hikes, and tenant relations, highlighting a need for more attentive and consistent management practices.

Reviews

Former tenant·9 minutes ago

Decently upkept apt if you're a new renter

Pros

Our bldg is cleaned most days by the super and a cleaning person, we have once a month pest spraying, garbage area in basement is cared for. Super/management is very responsive if you are a new renter who is not rent controlled.

Cons

Most residents who are rent controlled do not get responses fast from management or super. Issues around heat and water persist for them. If you do not sign up for monthly spraying, roaches get bad. We ended up moving out after 8 years because they broke from our rent stabilization to raise our rent by hundreds. We were already considering moving out of state, but we made a final decision when we were told our rent was going up significantly.

Advice to the owners

Take better care of your rent controlled apartments. The issues that exist for them impact new renters as well as old. Water issues turn into leaks for everyone, pest management creates issues for the building. Also new renters want their neighbors taken care of.

Former tenant·4 minutes ago

Comfortable, quiet rooms

Pros

The walls are thick so I'm rarely disturbed by sounds. The super is very responsive, as are the owners when needed, and the staff overall are friendly. Common areas are regularly cleaned, fixtures in the apartment are good. Neighbors are friendly. My apartment is really sunny - has both courtyard & street side windows so all rooms have good natural light.

Cons

It is an old building so some things are less than perfect - elevator (although usually repaired quickly when an issue), there are some bugs (building provides regular extermination on request) and the appliances aren't brand new (doesn't bother me, might bother some!). I find the forced heat too warm in the winter (usually my apartment is in the 72-75 range) but I'm on an upper floor so maybe nothing to be done about that.