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  • What You Need to Know About Affordable Housing Lotteries in NYC

    November 6th, 2024

    You may have heard of the affordable housing lotteries in NYC. A couple of City agencies run these lotteries to place candidates in buildings across the five boroughs. Typically, real estate developers receive tax abatements and other incentives to allocate a percentage of their new buildings to affordable housing. Units in the lottery are rent-stabilized and usually in luxury amenity style buildings. This is what you need to know about participating in the lotteries:

    Every building has a different set of requirements depending on where it is, how big it is, and the agreement established with the City.

    1. Eligibility is based on the Area Median Income (AMI).

    Every building has a different set of requirements depending on where it is, how big it is, and the agreement established with the City. Some apartments may be reserved for people who make 50% of the AMI, while others may be reserved for applicants who make 130% of the AMI. For example, if the AMI of a given neighborhood is $80,000 then 50% of the AMI is $40,000 and 130% is $104,000. Below is a matrix of an open lottery in the Bronx. Essentially all applicants need to make 130% of the median income. A single person applying for a studio would qualify if they made between $98,915-$128,570. Their rent would be $2,885 a month. Every lottery has different bands and requirements. Renters should check the NYC Housing Connect website to track the lotteries.

    Learn More
    Who is eligible for affordable housing units

    2. Some Lotteries Have a “Community Preference” or other requirements.

    Some buildings will have a percentage of apartments reserved only for applicants who are from that community. This is a way to make sure that residents in the neighborhood are the ones benefiting from the new housing construction. There have been criticisms of this qualifier and some feel it makes getting a spot in the lottery even harder. Some buildings also have units reserved for City employees, disabled folks or seniors. Be sure to read the fine print of each lottery.

    3. The application is thorough!

    Renters can submit their applications online or by mail. The application is extensive. You’ll need things like tax papers, how much money you make, and a proof of identity like a driver’s license. Don’t waste time applying for lotteries you don’t qualify for, and double check your info because if you get selected the Housing Connect office will verify everything you put on your application (i.e. calling your employer, calling the bank etc.).

    if you get selected the Housing Connect office will verify everything you put on your application

    4. This process requires patience.

    We’ve heard from renters who have waited longer than a decade for a call. Others have got in right away. There’s no clear way to get in, but renters who have been successful have shared that they applied repeatedly and always had their paperwork in order. You also have to be ready to move fast if you get a call!


    Understandably, renters are frustrated with the lack of affordable housing in NYC and some feel that even the lottery rents are not reasonable. The program isn’t perfect, but it can be a great way to secure stabilized housing in an amenity building. The lottery is competitive and can be a tiring process, but it doesn’t hurt to get your name in the hat.

    Browse Affordable Listings

    Are you apartment-hunting? Be sure to browse affordable and rent-stabilized listings on openigloo.

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  • 5 Things Every NYC Renter Needs To Know About Heat Season

    October 1st, 2024
    From October 1 to May 31 every year, landlords are legally obligated to make sure your apartment and building have functioning and sufficient heat.

    Winter is upon us! That mean’s heat season is in full effect. From October 1 to May 31 every year, landlords are legally obligated to make sure your apartment and building have functioning and sufficient heat. Here are 5 things every new New Yorker should know about the city’s heat season.

    1. When the temperature drops, your landlord needs to turn on the heat.

    Many NYC renters do not have control over their heat and instead rely on the building’s landlord or management company to turn it on when the temperature drops. There are city guidelines for when the heat should kick in. During the day, the indoor temperature needs to be 68 degrees Fahrenheit if the outdoor temperature drops to below 55 degrees. At night time, the indoor temperature needs to be at least 62 degrees Fahrenheit no matter what the outdoor temperature is.

    Read City Guidelines about Heat Season
    5 things about heat season v2

    2. Landlords are NOT required to pay for heat.

    The city legally requires landlords to ensure your building has a functioning and sufficient heat – they don’t have to pay for it. While it’s quite common for most NYC leases to include heat, there may be instances where you have to pay for your own heat. Perhaps you have an electric HVAC you can control, or the landlord passes on the heating bill to you every month. If you’re paying for heat and it’s more than what you were expecting to pay, it doesn’t hurt to bring up the issue when you’re negotiating your renewal. Here are 6 tips to help you negotiate your rent.

    6 Tips to Help You Negotiate Your Rent

    3. There are no laws about an apartment being too hot.

    Unfortunately, there are no rules about an apartment being too hot. At openigloo, we’ve read hundreds of reviews from renters complaining about sauna-like conditions during the winter months. In NYC, 80% of buildings are heated with radiators, and 70% of those households report being chronically overheated. This is because radiators were designed to overheat apartments in order to force tenants to keep their windows open. During the early 20th century, the city wanted to keep buildings ventilated and combat airborne illnesses – so overheating was the answer.

    The knob on the side of your radiator is simply 
an on/off switch.

    4. You can NOT control the heat coming from your radiators.

    It’s important to note that you can not control the heat coming out of a radiator (unless it has a control valve installed). The knob on the side of your radiator is simply an on/off switch. If you leave it halfway, it could lead to clanking noises.

    5. You can file a complaint with 311 if your heat is not working.

    NYC winters can be cold. Insufficient heat can pose serious health risks, especially for elderly people and children. If your landlord is not responding to your complaints about broken heat, you can file a complaint with 311. You can call or file a complaint online. The city may send an inspector to investigate – if they find that the landlord is not abiding by the heat season guidelines, they may issue violations and corresponding fines. 

    File a Complaint Online

    Submit an anonymous review about your current or previous building on the openigloo, and help a future renter with their apartment search. 

    Google Reviews

  • What’s the difference between rent-stabilized and rent-controlled apartments?

    July 30th, 2024

    8 FAQs about rent-regulated apartments in NYC.

    In NYC you may hear people talking about rent control. It’s a blanket term to describe some sort of policy that restricts rent increases on housing. However, in NYC it means something a little different. New York City has both rent-controlled and rent-stabilized apartments (together they are referred to as rent-regulated apartments). The whole subject of rent-regulation can be a bit confusing, so here are 8 FAQs we get about this topic!

    Rent control in NYC is VERY rare

    1. What is a rent-controlled apartment?

    Rent control is a policy that restricts increases on apartments in buildings built before 1947. Rent control in NYC is VERY rare. The city only has about 16,000 rent-controlled units left. To qualify for rent control, a tenant must have been continuously living in an apartment since July 1, 1971, or be a qualifying family member who succeeded the apartment (more on this later). This is why most rent-controlled tenants are elderly – they’ve been living in the same space since the 70s! Their rent is from the 70s too – sometimes just a couple of hundred dollars.

    When a rent-controlled apartment becomes vacant, it automatically becomes “rent stabilized”. This is why the number of rent-controlled apartments is so few – when the tenant passes away or vacates, the unit falls into stabilization status. Unlike rent-stabilized apartments, rent-controlled tenants don’t have a lease. They are a permanent tenant of that space – the landlord can never ask them to leave.

    Some buildings have a mix of both rent-stabilized and market rate apartments.

    2. What is a rent-stabilized apartment?

    It generally applies to buildings of six or more units built before 1974 that are not subject to rent control. Over the years, some of the buildings may have become destabilized for a variety of reasons. Some buildings have a mix of both rent-stabilized and market rate apartments. But many new construction buildings in NYC also have rent-stabilized apartments in them. Developers receive tax abatements in exchange for making their new buildings stabilized. If you have a stabilized apartment, your rent can only go up a certain amount every year and you are entitled to a lease renewal. Your landlord HAS to renew your lease every year. The rent increase gets set by the Rent Guidelines Board. They vote on the increase every June. 

    You do not need to qualify to get a stabilized apartment. Anyone can rent one.

    3. How can I find a rent-stabilized apartment?

    There are nearly 1 million rent-stabilized apartments in NYC – almost 50% of all the housing stock. That means it’s not impossible to get your hands on a rent-stabilized apartment. You can browse rent-stabilized listings on openigloo. You do not need to qualify to get a stabilized apartment. Anyone can rent one. A common misconception is that you can only find stabilized units in old or run down buildings. That’s not true. Many new units on the market are stabilized and some of them even have high rents. Rent-stabilization doesn’t mean cheap.

    4. Can a landlord destabilize or deregulate apartments?

    Prior to a bunch of law changes in 2019, there were some pathways landlords could use to destabilize a unit. They could do renovations to deregulate a unit or if the apartment’s rent hit a certain threshold, it would automatically become destabilized. All of that has changed. Unless a tax abatement is expiring (usually on new development buildings), it’s nearly impossible for a unit to fall out of stabilization.

    The only way to confirm 100% if your unit is regulated is to request your rental history from DHCR - the state agency in charge of rent-regulation.

    5. How can I find out if my apartment is a rent-stabilized unit?

    The only way to confirm 100% if your unit is regulated is to request your rental history from DHCR – the state agency in charge of rent-regulation. DHCR will mail you a physical copy of your rent history to your address – only the existing tenant can request this. In the history you’ll be able to see if your unit is stabilized and what the legal rent is. Make sure what you’re paying matches with what’s on the record. There are cases where tenants learn about overcharges. This is illegal. Know the status of your apartment and request your rental history!

    Request rental history

    6. What is a preferential rent? Is this normal?

    Preferential rent is very normal and is when a landlord charges less than the legal rent. Let’s say the legal rent on the apartment is $2,000 but they are only charging you $1,800 – that is a preferential rent, a better price! Landlords must register this preferential rent on the history and your increases should be based on the preferential rent not the legal rent. This wasn’t the case before the 2019 law change. Landlords could increase your rent up to the legal rent amount even if they gave you a preferential rate the year before.

    7. I got my rent history but I’m having a hard time understanding it? What does all this mean?

    Your rent history may look something like this:

    DHCR registration apartment information document sample.

    It will have the filing date (when the landlord registered the unit), the legal rent (what the landlord can charge), and the preferential rent (if applicable). On the report will be the name of the tenant as well. Sometimes the history may show EXEMPT – REG NOT REQUIRED; this means the unit fell out of regulation and the landlord no longer has to register the unit with DHCR. You may also see REG – NOT FOUND. This could be that the landlord is late to register the unit for the year. Just because the registration wasn’t found doesn’t mean the apartment isn’t regulated. If you think your unit was unfairly deregulated you can consult an attorney.

    An apartment can be passed down only if the person inheriting the apartment has also been living there the previous 2 years.

    8. Can you inherit a rent-stabilized or rent-controlled apartment?

    Yes you can. See our Tiktok explainer on this! Regulated apartments have succession rights. You can only “inherit” the apartment if you’ve been living there the previous 2 years. The requirement is only 1 year for persons over 62 or for people with disabilities. So for example, your grandparent (or great-grandparent) has a rent controlled or rent-stabilized apartment – as long as you’re living there for 2 years before they vacate, you can claim your succession rights. But if it’s a low rent apartment, prepar to prove your residency (the landlord and likely lawyers will verify). Succession rights on rent-stabilized apartments have become less relevant since 2019 as a unit can no longer fall out of stabilization at vacancy. The landlord cannot increase the rent or destabilize the unit once someone vacates.

    Rent-regulation can be tough to navigate but here are the main takeaways:

    • Anyone is eligible to rent a rent-stabilized apartment. 

    • Rent-controlled apartments are rare and unless you’re inheriting one, it’s not relevant to you. 

    • Request your rental history from DHCR

    • Browse rent-stabilized listings on openigloo and make sure your next lease is a stabilized one!


    Read and share reviews

    Is your apartment a rent-stabilized unit? Does your landlord respect rent-regulation laws? Share an anonymous review on openigloo about your building, and help the next renter with their search.

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  • 6 ways to use openigloo during your NYC apartment search

    June 12th, 2024

    Tips, Tricks and Resources

    openigloo was founded in 2020 to help renters find better apartments and to bring transparency to housing. Frustrated by the status quo, we wanted to build a platform where renters could get all the info they needed to make an informed decision about where to live. Since launching openigloo, over 1.5 million New Yorkers have leveraged the platform during their NYC apartment search by reading and sharing landlord reviews, browsing apartment listings and applying to quality and verified apartments.

    Below is a guide on how to use openigloo and up your apartment hunting strategy!

    Since launching openigloo, over 1.5 million New Yorkers have leveraged the platform during their apartment search

    1. Browse Available & Future (Rent-Stabilized) Apartment Listings

    Go to openigloo to browse current and future apartment listings. We’ve pulled in apartment listings from various sources to give you more insight into what’s available and what’s expected to come available in the future. Normally, renters have to start searching 30 days before their move-in date. But we’ll show you listings that are available NOW and listings that may become available 6 months from now. This gives you an opportunity to get in front of the broker and landlord early and say, “I want to be your first call, if/when this unit becomes available”.

    Simply set your filters and your move in date and we’ll notify you when apartments pop up that match your criteria. Additionally, if you are on the hunt for a unit that is specifically rent-stabilized – we’ll help narrow your search to buildings with stabilized units in them. Be sure to tap the rent-stabilized filter when searching for apartments on openigloo. 

    Be sure to tap the rent-stabilized filter when searching for apartments on openigloo. 

    2. Read & Share Building & Landlord Reviews

    Once you’ve found some listings that appeal to you, you want to make sure that the building and landlord has a good reputation. Click on the building profile and read reviews left by current and past tenants. We ask renters to share the pros, the cons, the rents, how much the utilities are and so much more. In order to access building/landlord reviews on openigloo, we ask that all renters contribute a review of their own. REVIEWS ARE COMPLETELY ANONYMOUS.

    You can review any address in the United States – so if you’re moving to NYC from Texas, simply review one of your Texas living experiences and the openigloo platform will unlock for you. This is FREE. If you are unable to contribute a review to the platform, we ask renters to make a small payment to help us continue to grow our network and community of renters. 

    Write a review

    3. Access City Data On Any Address or Landlord

    Before making a decision on your NYC apartment search, you’ll want to check the city data associated with that building and landlord. We pull in city data from multiple sources to tell you who the landlord is, how many buildings they own, if they have any open violations, any bedbug history, any pending court cases and more. Access to this info is completely free – simply type in any address into the search bar and we’ll display all the data.

    If you’re looking for more detailed analysis on a building and landlord (i.e. historical complaints, construction data, and comparative analyses on how the building compares to others in the area), you can purchase a Building Report. 

    Access to info about city data is completely free on openigloo
    Get building report

    4. Ask Other Renters Questions

    Sometimes it’s intimidating to ask the tough questions to a landlord or broker. We’ve heard this from renters – they want info, but don’t want to jeopardize getting the apartment. This is why we built the anonymous Q&A feature. You can anonymously ask a question on any building profile. We’ll notify other reviewers to see if they can answer your question! 

    5. Read Renter Resources

    Our team is committed to keeping you up to date on what’s happening in the rental market. Everything from new laws, rent calculators and tips on how to negotiate with your landlord. If you are looking for info or guidance on lease breaks, rent negotiation, rent-stabilization rules, Good Cause Eviction, security deposit rules, broker fees and more, be sure to browse our resources page.

    Explore everything from new laws, rent calculators and tips on how to negotiate with your landlord.

    6. Apply To Verified Apartments

    One of the major complaints renters have about NYC renting is the application process. It’s invasive, not transparent, and intimidating. No one wants to email dozens of personal documents to a person they’ve never met, especially because rental scams are rampant in NYC. So once you find a verified apartment on openigloo that you’re interested in, you can schedule a tour with the listing agent and apply for the apartment directly on openigloo. In NYC, the law says that landlords can charge a maximum of $20 per application. On openigloo, you can apply to as many apartments as you want within a 30 day period for $20. We’ll walk you through step by step on everything you need so your application is ready and polished during your apartment hunt.

    Search apartments

    At openigloo, our goal is to make your NYC apartment search easier and more transparent for all tenants. Finding an apartment is not easy and in many cases requires patience and strategy. We hope these tools can help you hold your landlord accountable, enforce your tenants’ rights and strengthen your chances of finding a great apartment! If you have any questions or ideas, never hesitate to reach out to our team at info@openigloo.com!

  • What is Good Cause Eviction? What Does it Mean for New Yorkers?

    April 24th, 2024

    11 FAQs about Good Cause Eviction in New York City. 

    Good Cause Eviction is a piece of legislation that passed in New York in April 2024. The law went into effect immediately and limits rent increases on market-rate apartments and entitles tenants to a lease renewal if they uphold the terms of their lease (i.e. paying rent and following the rules of the building). Tenants can challenge increases above 10% or 5% + inflation (whichever is lower). In NYC, there are 2.2 million rental units, half of which are rent-stabilized. Rent-stabilized tenants have a lot of protections already; their rent can only go up a certain amount every year and they are entitled to a lease renewal. Essentially, the landlord can never ask them to leave. But with the other half of apartments (market-rate apartments), landlords could increase the rent to whatever they wanted and choose to not renew a tenant’s lease. Good Cause addresses that issue and offers more protections for SOME market-rate tenants. Keep in mind, Good Cause does not apply to everyone, everywhere. Here are 11 frequently asked questions about the new Good Cause Eviction laws.

    Tenants can challenge increases above 10% or 5% + inflation (whichever is lower)

    1. Did Good Cause Eviction pass for all of New York State or just New York City?

    Good Cause passed, but does not automatically apply to all counties in New York State. NYC is automatically enrolled in Good Cause (all 5 boroughs). Other parts of the State need to opt in. 

    2. Does Good Cause Eviction apply to me and my building?

    Good Cause Eviction does NOT apply to the following examples:

    • Buildings where a Certificate of Occupancy was issued after January 1, 2009. These buildings will be exempt for a period of thirty years following the issuance of the certificate.
    • Buildings with less than 10 units where the landlord lives are exempt.
    • Buildings owned by a landlord that owns less than 10 units total are exempt.
    • Rent-stabilized units.
    • Co-ops, condos, dorms, and hotels.
    • To tenants who have a rent of 245%+ of the local fair market rent (see what the local FMR for your county is here).

    For example; if you live in Manhattan and your rent is above any of the amounts listed below, Good Cause Eviction does NOT apply to you (based on FMR data from 2024). 

    1-bedroom2-bedroom3-bedroom4-bedroom
    $6,005$6,742$8,413$9,065

    The exemptions and carve outs are a bit confusing. Search for your address on openigloo and see if it has a Good Cause Eviction badge on the building profile.

    Search your address
    If owners own more than 10 units total, they need to abide by the terms of Good Cause Eviction.

    3. What if my landlord owns multiple units under different LLCs? Do they still have to follow Good Cause?

    Yes. If a landlord owns 1 LLC with 5 units and a different LLC with 10 units, they own 15 units. That’s more than 10 total. So they need to abide by the terms of Good Cause Eviction.

    4. How can I confirm how many LLCs my landlord owns?

    This is tricky. There’s no scientific way to confirm. However, on openigloo, we’ve built thousands of landlord profiles to take out the guesswork. We’ve consolidated LLCs on various owners so you can get a better sense of how big or small your landlord is. Search for your building on openigloo to learn more.

    Learn more on openigloo

    5. What happens if my landlord sells the building? Do I have to move? 

    You do not have to move. The new owner has to abide by the terms of Good Cause Eviction and give you a lease renewal if you are following the terms of your lease. A landlord can only ask you to move IF they want to give your unit to a family member or demolish the building.

    6. How can I find out if Good Cause applies to me? 

    Your landlord by law must disclose if Good Cause applies to you. They have 4 months from April 2024 to catch up to the disclosure requirements. You can also type your address into openigloo and see if it has a Good Cause Eviction badge. If it does, it’s likely the laws apply to you. Double check to make sure your rent does not surpass the 245% FMR exemption mentioned above.

    7. My rent went up by 20% last year. Am I entitled to a refund?

    No. Good Cause Eviction went into effect April 23, 2024. Good Cause does not apply to renewals signed before that date. You’ll benefit when you sign your next renewal.

    Good Cause Eviction does not apply to rent-stabilized tenants.

    8. I am rent-stabilized…does Good Cause Eviction apply to me? 

    No. Good Cause Eviction does not apply to rent-stabilized tenants. Stabilized tenants already benefit from limited increases set by the Rent Guidelines Board.

    9. I am subletting. Am I protected by Good Cause Eviction?

    Good Cause Eviction does not apply to sublets. 

    10. What can I do if my landlord increases my rent by more than 10%? Are they allowed to do that?

    Landlords are technically allowed to increase the rent by more than 10%, if they can justify it (maybe they did significant improvements to the apartment/building or perhaps their expenses went up a lot). But they’d have to justify it in court if the tenant chooses to challenge it. If you want to challenge the increase, you need to take your landlord to housing court where they will need to present to a judge WHY they are increasing your rent beyond the threshold set in Good Cause Eviction. 

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    Owners have to justify rent increases in court if the tenant chooses to challenge it.

    11. What can I do if my landlord isn’t renewing my lease and they’re supposed to?

    You could challenge the non-renewal in housing court and file a case.

    Good Cause Eviction is a bit complicated and has its fair share of criticism from landlords and tenants alike. If you’re apartment hunting and looking for price stability, prioritize renting in a building where Good Cause Eviction applies. Browse available listings on openigloo.

    Google Reviews

  • What’s with All the Scaffolding in NYC? 4 Things You Need to Know About Local Law 11

    April 16th, 2024

    It’s hard to miss all the sidewalk sheds in New York City. The City’s buildings are covered in scaffolding. We’ve received tons of building reviews from renters on openigloo about how their buildings NEVER take down the scaffolding. Their views and sunlight are perpetually obstructed by these ugly metal installations. The reason this happens is because building facades need to be inspected every 5 years to comply with Local Law 11. Here are 4 things you need to know about Local Law 11:

    The reason for ugly scaffolding is because building facades need to be inspected every 5 years to comply with Local Law 11

    1. We have this law because of a tragic incident in 1980.

    Local Law 11 and its predecessor, Local Law 10 came into effect after Grace Gold, a Barnard student, was killed by falling terra cotta from a building. The law mandates that buildings with more than six stories undergo facade inspections every five years. It covers approximately 12,500 buildings in New York City, including condos and co-ops​​​​.

    To avoid the costs of putting up and taking down the sheds, owners will opt to just keep them up all the time

    2. Non-compliance with Local Law 11 can result in significant penalties.

    In an effort to avoid the costs of facade repairs, putting up and taking down the sheds, owners will opt to just keep them up all the time. Some tenants have complained of sidewalk sheds being up for decades!

    3. Mayor Eric Adams announced the “Get Sheds Down” program to erase scaffolding in NYC.

    This program aims to expedite the removal of sidewalk sheds and scaffolding. That’s why you may have noticed a change in the look of your neighborhood recently.

    Learn more
    There's a push by the City Council to legalize the use of drones for facade inspections, which could potentially enhance efficiency of inspections​​.

    4. Drones could replace the need for sidewalk scaffolding in NYC.

    There’s a push by the City Council to legalize the use of drones for facade inspections, which could potentially enhance the detail and efficiency of inspections​​.


    While Local Law 11 has been critical in preventing accidents, it has also created an added burden to building operators who rather err on the side of caution when it comes to compliance. Does your building have scaffolding? How long has it been up? Be sure to share an anonymous review on openigloo and help the next renter who considers your spot.

    Write a review
  • 7 Things Every NYC Renter Should Know About Security Deposits

    January 23rd, 2024
    Why is getting security deposits back such a pain?

    Why is getting security deposits back such a pain in NYC? openigloo has received thousands of reviews from renters complaining that they had to fight tooth and nail to get their security deposit back. It shouldn’t take months and hundreds of emails to get the money back that belongs to you.

    While 70% of openigloo users have reported getting their security deposits back, some neighborhoods and landlords are known for making the process more difficult. For example, 94% of renters in the Financial District reported getting their security deposits back. In comparison, only 50% of renters in Long Island City received theirs.

    Read and share reviews

    In many cases, landlords rely on tenants not knowing their rights and eventually giving up the fight. One openigloo user shared in a review that their landlord is “currently withholding $1000 of the security deposit and ignoring all attempts to get an explanation.” It’s important to know that landlords are REQUIRED to give you an explanation as to why they are keeping your deposit.

    Document the move-in and move-out conditions

    There are many tips and tricks on how to improve your chances of getting your deposit back. You can document the move-in and move-out conditions, make any necessary repairs and be sure not to leave anything behind. But many tenants have done everything right and even left an apartment in better shape than when they found it.

    So what else can be done? It may require threatening legal action. One openigloo user shared, “My landlord tried to steal my security deposit by trying to come up with excuse after excuse. So she just stopped taking my phone calls or responding to emails for three months after I moved out (she even claimed she didn’t have a computer). However, as soon as I got a lawyer, she sent that check REAL QUICK (with no deductions).”

    While having a lawyer is no guarantee of getting your deposit back, knowing the laws and regulations around security deposits is a good place to start. Here are a few things every New York City renter should know about security deposits.

    1. Your landlord has 14 days to return your security deposits in NYC

    For non-regulated apartments, your landlord has to return your deposit within 14 days of your move-out. New laws require landlords to provide an itemized list of the damages and the related repair costs. Remember, they have 14 days to do this. If not, they forfeit their right to the deposit.

    Write a review

    2. You can request a walk-through

    As a safeguard, you could request a walk-through before you move out. During this walk-through, the landlord has to provide an itemized list of damage and give you a chance to address it. This strategy could be a way to avoid the landlord overcharging you for simple repairs.

    Deposits need to be in an interest-bearing New York State Bank account

    3. Security deposits in NYC need to be in an interest-bearing New York State Bank account

    Usually, in buildings with more than six units, landlords are supposed to keep your deposit in an interest-bearing account with a New York State bank. They are required to tell you the name and address of the bank and the account number.

    While your deposit is supposed to collect interest, landlords can also charge a 1% administration fee. Because interest rates are so low, that fee can erase any interest you may be entitled to. You can read more about this law on the New York State Attorney General’s website.

    4. Your landlord cannot ask you to pay more than a month’s rent as a deposit

    New rent reforms now forbid landlords from collecting more than one month’s rent as a security deposit. Perhaps a landlord will ask for this if you are an international student or a new immigrant without US credit. Still, this practice is illegal for both market-rate and rent-regulated apartments.

    5. You may have to pay more towards your security deposits in NYC if your rent goes up

    Suppose you are renewing your lease, and your rent goes up. In that case, the landlord can collect additional money to bring the security deposit up to 1 month’s rent.

    Side note: if you have a rent-stabilized apartment, make sure your landlord increases your rent by the legal amount. If you’re unsure whether you have a rent-stabilized apartment, request your rental history through the Homes and Community Renewal website.

    6. Tenants are not supposed to pay for normal wear and tear

    Tenants are not supposed to be held responsible for the general wear and tear of an apartment. The issue is that every landlord has a different interpretation of wear and tear. It’s good practice to have transparency with your landlord before moving in of what they consider normal wear and tear. Get it in writing. But generally, courts interpret wear and tear as the deterioration from normal use of a property without fault, without negligence, and without carelessness.

    So don’t let your landlord charge you for things like small holes in wall hangings or floor scuffs.

    You can also file a complaint with the New York Attorney general.

    7. You can take your landlord to small claims court or file a complaint with the Consumer Frauds and Protection Bureau of the New York State Attorney General

    If you’ve been going back and forth with your landlord for months, or worse, they’ve just stopped answering your emails, you may have to take things to court. You can fight your landlord in Small Claims Court for up to $10,000 – but make sure you have clear documentation of the apartment’s condition to prove your case.

    You can also file a complaint with the New York Attorney general. Due to the pandemic, there is now an online submission form, where you can attach supporting documents.

    Navigating security deposits is no easy task. But knowing and fighting for your rights is a good start. If you’ve been burned before by a landlord who has unjustly kept your deposit, be sure to share your experience on the openigloo app – it’s anonymous. Collecting and sharing information about landlords who illegally keep deposits is essential so that future renters can avoid those buildings. Similarly, if you’ve had a landlord that made your move-out experience really seamless, give them a shoutout. Help the next renter find (or avoid) their next home!

  • What is the best time of year to rent an apartment in NYC? The pros and cons of each season

    January 17th, 2024

    We get this question at openigloo all the time. Everyone wants to strategize their NYC apartment hunt the best they can. But what is the real answer? Especially since it feels like rents in New York NEVER go down. The reality is that the best time to rent an apartment depends on your priorities. Do you want the best deal or have the most options? Here’s a breakdown based on different times of the year:

    During winter months, landlords are more likely to drop prices and offer concessions due to lower demand.

    Late Fall and Winter (End of November to February)

    Advantages:

    The winter months are generally considered the best time to rent if you’re looking for lower prices and better deals. During this time, landlords are more likely to drop prices and offer concessions due to lower demand. You can find significant concessions like a free month’s rent. Additionally, some landlords may cover broker fees during this period​​​​​​​​. During periods of lower demand, you have more time to make a decision! Be sure to research your building and landlord on openigloo before signing – you don’t want to be mesmerized by lower prices.

    Read reviews

    Considerations:

    While you might save money, the number of available apartments is typically lower compared to other seasons.

    March to June offers the widest selection of available apartments, as more units hit the market than at any other time of the year.

    Spring to Early Summer (March to June)

    Advantages:

    This period offers the widest selection of available apartments, as more units hit the market than at any other time of the year. If you’re interested in having numerous options to choose from, late spring and early summer are ideal times for apartment hunting in NYC​​​​.

    Considerations:

    With more options comes more competition. Apartments tend to spend fewer days on the market during this time, so you’ll need to act quickly when you find a place you like. Bidding wars are not uncommon during this period, especially in popular Manhattan neighborhoods (i.e. West Village, Soho, Chelsea etc.)

    Late spring and early summer are great for those who want a wide range of options yet the prices are expected to be higher

    Summer and Early Fall (July to Early November)

    Balanced Approach:

    These months can be seen as a middle ground to rent an apartment in NYC. Late spring and early summer are great for those who want a wide range of options yet the prices are expected to be higher, while fall (October and November) can offer better prices and less competition compared to the peak summer months​​.


    Explore listings

    In summary, if your main goal is to save money and possibly get better deals, winter is the optimal time to rent in NYC. However, if you’re looking for the most options and are prepared to act quickly in a competitive market, late spring to early summer would be the best time. Are you apartment hunting? Be sure to browse affordable or rent-stabilized listings on openigloo. 

  • How Much Money Do You Need to Rent in New York City? 4 Things to Know!

    January 8th, 2024

    Living and renting in New York City is not easy. It’s increasingly unaffordable, and wage growth just hasn’t kept pace with rent increases. But that fact alone isn’t enough to keep people from NYC. If we know one thing for sure, it is that people will always flock to New York for school, work, art, opportunity etc. But how much money to rent in New York City does a person need live here? Here are a few things to keep in mind when considering housing options in New York City:

    1. Divide your annual salary by 40. That’s the rent you can “afford”.

    In NYC, most landlords will require you to make at least 40x the rent to be eligible for the apartment. For example, if the rent is $2,000 per month, your annual salary needs to be $80,000 (40 x $2000 = $80,000). Keep in mind that the median household income in NYC is around $75,000, and the median rent is $3,300. So if you work the numbers, the majority of New Yorkers are rent-burdened (they spend a larger percentage of their income on rent than what is recommended).

    Rent calculator
    Living and sharing the rent with others opens up your pool of options and helps alleviate costs.

    2. Consider having roommates or someone to split the rent with.

    On your own with a $75,000 salary you could rent an apartment for $1,875 ($75,000 divided by 40 = $1,875). The problem is that there aren’t a whole lot of apartments available in NYC for less than $2,000. They exist, but they are few and far between. You may also have to make concessions on your preferred location. What to live in Manhattan? That’s going to make it even harder. Living and sharing the money to rent in New York City with others opens up your pool of options and helps alleviate costs.

    3. Have 3 months rent saved up.

    Renting in NYC is expensive. You’ll need to pay first month’s rent, 1 month security deposit, possibly a broker fee and moving costs. This all adds up, so landlords will want to see a bank balance that can accommodate all these expenses.

    rentmoney bodyimg2 jan24

    4. Explore affordable and stabilized housing options.

    If you are striking out in the rental market because of high prices, it may be worth exploring affordable housing programs. You could also narrow your search to rent-stabilized apartments with lower rents.


    Explore listings

    Are you apartment hunting? Be sure to browse available listings on openigloo and avoid poorly managed properties.

  • Top 5 (Big) Residential Landlords In NYC 2023

    December 21st, 2023

    Renters in NYC have gotten used to the worst landlord list released by the Office of the New York City Public Advocate every year. By analyzing city data, the Public Advocate presents a list of buildings and landlords with a reputation for having unaddressed violations.

    At openigloo, a marketplace to help renters find quality apartments, we have performed a similar analysis to identify the city’s highest-performing residential portfolios. Our platform presents city data and crowdsourced tenant reviews on every address in NYC. Renters rate their buildings on a scale from 1-5 in categories such as cleanliness, heat, owner responsiveness, and garbage management. They share whether they received their security deposit back, if they would recommend their building to a friend, and how much their rent went up. In doing so, we have identified the landlords that garner the highest building ratings and recommendation rates.

    Rating stars

    We studied over 400 residential portfolios with at least 500 units to develop this list. To qualify for the list, portfolios had to score in the 90th percentile for building ratings, recommendation rates, and city violations per unit. The following 5 landlords have an average building rating of at least 4.3 out of 5 (the city-wide average rating is 3.3). Additionally, 80% or more of tenants from the following buildings recommend their buildings to a friend (the city-wide average is 46%). And lastly, the following buildings all have violation per-unit ratios of less than 0.03 (the city-wide average is 0.68).

    Write an anonymous review
    Building violations.

    There was some shuffling of this year’s top New York City landlords list compared to 2022. TF Cornerstone maintained the top spot while Beam Living and Related Companies joined the list for the first time, bumping Avalon & Ogden from the top 5. Last year’s rankings were:

    1. TF Cornerstone 
    2. Glenwood Management 
    3. Columbia University 
    4. Avalon 
    5. Ogden

    Top 5 (Big) Residential Landlords In NYC 2023

    NYC Highest-Performing Residential Portfolios 2023

    1) TF Cornerstone

    TF Cornerstone owns and manages about 18 residential buildings spanning 7500+ apartments in Manhattan, Brooklyn & Queens. One of the highest rated buildings on openigloo is one of their buildings in the Financial District, 2 Gold Street. The 650 unit building boasts a recommendation rate of 100%, and tenants appreciate management’s responsiveness and the building’s pool and rooftop. A downside? Tenants say the elevators can be slow and crowded.

    2) Glenwood Management

    Glenwood is the developer, owner, and manager of roughly 27 multi-family properties in Manhattan, covering 8000+ units. One of their addresses, 320 East 46th Street, boasts a 100% recommendation rate, and tenants are happy with the friendly and responsive staff. Complaints? Tenants would like to see the rooftop furniture updated!

    3) Beam Living

    Beam Living is a Blackstone-owned management company responsible for overseeing 5 complexes/buildings in NYC, including 8 Spruce Street and Stuytown. Stuytown renters are pleased with the management’s responsiveness and the peacefulness of the area.

    8 Spruce Street building

    4) Related Companies

    Related is one of the largest property owners in NYC, spanning thousands of units. One of their addresses, 450 West 42nd Street, boasts a 100% recommendation rate, and tenants are happy with the upkeep of the building. Complaints? Tenants would prefer if amenity-access was included in the rent.

    5) Columbia University

    Columbia University is the largest owner in New York City by the number of locations and manages over 5000 apartments across 150 residential buildings. Renters at 400 West 119th Street, mostly students, are pleased with affordability and management’s flexibility with lease terms.

    Read & share reviews

    Renting in New York can be difficult. Navigating the rental process and finding a spot is no easy task. While it’s important to keep in mind that no building or owner can be perfect – it’s important to get all the info you can to make the best decision for you. Browse well-reviewed listings on openigloo, and find your next spot!

  • Rental Guide for International Students Moving to New York City

    September 22nd, 2023

    6 Things You Need To Know About Renting as An International Student:

    So you just found out you’ll be moving to NYC as an international student! One of the things on your checklist is to figure out housing. Sometimes campus housing offices are helpful, but in a lot of cases you’ll be on your own. This is what you should keep in mind about renting in NYC as an international student.

    Do not send money to anyone until you’ve verified the apartment is real

    Beware of rental scams.

    Rental scammers prey on international students. This is because typically you’ll be searching from abroad. These scams can come in many forms; perhaps they rent you an apartment that doesn’t exist or ask you to pay a high application fee to book an appointment. A good rule of thumb is to not send money to anyone until you’ve verified the apartment is real and until you’ve verified that you are speaking with a licensed real estate agent or the landlord.

    Read more about avoiding rental scams here.

    Browse verified listings

    International students need a US-based guarantor (preferably from the tri-state).

    Requirements to rent an apartment in NYC are strict. Typically, renters need to make 40x the monthly rent and have a US credit score of over 700. Obviously, international students wouldn’t be able to meet either of these requirements! Luckily, most landlords will consider your application if you have a guarantor. This is a person who will be financially and legally responsible for your lease agreement. They need to have a very strong financial profile to be eligible (80x the rent and 800+ credit). They also need to be a US resident, preferably from the tri-state area (New York, New Jersey, Connecticut). If you don’t know anyone that can guarantee a lease for you, there are third-party guarantor services. They are essentially insurance companies that will back your lease in exchange for a fee.

    Check out other things you’ll need for your application here.

    Landlords are not allowed to accept rent payments upfront.

    Paying up front is not allowed.

    You may be thinking, “why can’t I just pay the landlord upfront and avoid all this hassle of applying and finding a guarantor?”  Well, paying upfront in NYC is illegal. Landlords are not allowed to accept rent payments upfront. They are also not allowed to collect more than 1 month’s security deposit.

    Foreign bank accounts won’t be considered on your rental application.

    Maybe you have a million dollars in a foreign bank account. You should be able to get an apartment right? Wrong. Even if this money were in a US bank account, you’d still have a hard time getting approved without US credit and an active salary.

    in-unit washer and dryer will cost you

    The more requirements you have for an apartment, the more expensive it will be.

    Keep in mind that 80% of buildings in NYC were built before 1973. That means, modern style amenities and features are not super common here. Doorman buildings with in-unit washer and dryer will cost you – especially in Manhattan. 

    Discover top rated listings

    Most landlords don’t have furnished apartments or help you find roommates.

    Generally, landlords are pretty hands-off when it comes to helping new renters settle in. If you need roommates to split the rent with, you have to find them before you start applying to places. You and your roommates will be responsible for the rent together. If a roommate drops out or doesn’t pay their portion, you’ll still be on the hook for the rent in your landlord’s eyes.


    Moving and renting in New York is stressful! Avoid rental scams and poorly-managed buildings by browsing verified listings on openigloo. 

  • 5 Things To Do If You’re Late or Can’t Pay Rent

    August 29th, 2023

    As rents continue to rise across the country, making full and timely payments can be challenging. Life happens, and certain circumstances may impact your ability to pay. Maybe a roommate left, or you lost your job, or had an unexpected expense. If you find yourself in a situation where you can’t pay rent in full or on time, here are a few things you should do:

    1. Know Your Rights.

    Many cities have laws and regulations about late rent payments and fees. In New York City, for example, the maximum late fee a landlord can charge is $50 or 5% of the rent – whichever is less. In places without regulations, you’ll want to reference your lease agreement and figure out how the landlord handles late payments. If the policy is straightforward, at least you can determine what the penalties should be and make sure they are being followed by management.

    communication is the best policy

    2. Communicate with your landlord right away.

    This can be intimidating for many renters, especially if your relationship with your landlord is tense. But communication is the best policy, and it allows the landlord to plan and be in the know about when they can expect payment. You could also work with them on some sort of payment plan or temporary reduction. On openigloo, renters have shared reviews about their interactions with landlords about late payments. Renters shared how their landlords were flexible about reduced or deferred payments due to economic stress, especially during the pandemic. The bottom line is, don’t keep your landlord in the dark – they can’t accommodate or be helpful if they don’t know what’s happening. Here are some email templates to help get the conversation started.

    When rent is late, but you’ll be able to make full payment later:

    Hi XYZ,

    I wanted to let you know that unfortunately my rent payment will be delayed this month. {put a reason for the delay: i.e. I had a reduction in hours at work, there was a delayed paycheck from my boss, my roommate has left etc.}.

    I will be able to complete the payment by {month, day.}. In the meantime, I’ve made a partial payment of $xxx and understand there is a late fee of $XXXX.

    Thanks for your understanding and apologies for the inconvenience.

    Best,
    Renter

    You shouldn’t spend more than 30% of your salary on rent

    3. Revise Your Budget.

    Life happens. You may no longer be able to afford your apartment. This may require you to reflect on your income and expenses and make reductions where possible. A standard rule of thumb is that you shouldn’t spend more than 30% of your salary on rent. Of course, in high-rent cities like New York, this can be a challenge. Do some budgeting and come up with a new number of what you can reasonably afford to rent. Start researching other housing options and communicate this to your landlord.

    Explore Listings

    When you won’t be able to make ongoing full payments and need to move:

    Hi XYZ,

    I wanted to let you know that unfortunately I am unable to make my rent payment this month. {put a reason: i.e. due to extenuating circumstances like illness, job loss, family issues etc.}

    It will be difficult for me to catch up on this missed month and was hoping we can negotiate some payment plan to put me back in good standing. Additionally, my new budget for an apartment is $XXXX. If you have an availability in this price range, perhaps I can transfer units.

    I want to make sure I don’t continue to fall behind so I wanted to let you know my situation as soon as possible.

    Thanks for your consideration and looking forward to working together on a solution.

    Best,
    Renter

    4. Explore community resources and programs that can help you with late rent payments

    Many cities have tenant support programs and community organizations that can help protect tenants against eviction. Some of these programs may offer loans or grants to keep you housed.

    Late or no pay rent Twitter img 2023

    5. Explore tech solutions.

     Various platforms are working to help renters catch up on their rent, divide payments, and even get rewarded for paying rent on time. At openigloo, we’re helping connect renters with great landlords. Tenants can find, research, apply, pay, and sign for their chosen apartment. Our network of landlords are well-reviewed and often applauded for their flexibility. At openigloo, we strive to support each and every renter with a personalized customer experience. That includes coming up with solutions when things don’t go according to plan.

    Visit openigloo

    Not being able to pay rent in full or on time is extremely stressful – especially since every landlord and building operates differently. But a good place to start is to know your rights, communicate, revise your budget, and explore community and tech tools that can help. 

    If you’ve had a communicative and collaborative landlord, be sure to share a review on openigloo. It’s anonymous and could really help the next renter with their search.

    Explore more email templates
  • How To Find Out If You Have A Rent-Stabilized Apartment In NYC

    August 28th, 2023
    Rent-Stabilized Apartments In NYC

    We’ve all heard the stories of the New Yorker paying just a few hundred dollars a month for their apartment. Many renters think this is a pipe dream – something that is only available to the New Yorkers who were lucky enough to find a good deal in the 1970s and never leave. When apartment hunting, most renters are thinking about the price, the neighborhood, its accessibility to transit, if it has enough bedrooms, and the list goes on. But rarely do renters specifically try and find a rent-stabilized apartment.

    But you don’t need a time machine to get your hands on a regulated apartment. New York City has an estimated 1 million rent-stabilized apartments (about 44% of all NYC units). Generally, you can expect buildings with six or more units built before 1974 to have rent-stabilized units. But many new construction buildings have stabilized units as well. Developers receive tax abatements from the city in exchange for this stabilization status.

    Even though residents generally praise New York City for being tenant-friendly, many renters struggle to navigate the complex rent regulations. You could live in a rent-stabilized apartment and not know.

    Without knowing if you live in a rent-stabilized apartment, you can’t hold your landlords accountable and could be subject to illegal rent increases.

    openigloo users have been sharing anonymous reviews about their buildings and landlords. Some renters have shared their experience of learning they were occupying rent-stabilized units and paying more than the legal rent. One openigloo user shared, “Our apartment was rent-stabilized, but the landlords didn’t disclose it, overcharged us for years while submitting increases to the NYC government.”

    Rent-Stabilized Apartments In NYC

    What is a rent-stabilized apartment in NYC, and why should you care about them?

    The New York State Division of Housing and Community Renewal (DHCR) oversees rent regulation. Rents rose sharply in many postwar buildings in 1969, causing the rent-stabilization system to take effect. Simply, having a rent-stabilized lease means 2 things:

    • The landlord has to renew your lease
    • The rent can only go up a certain amount every year

    How much can your landlord raise the rent on a stabilized lease?

    NYC’s Rent Guidelines Board meets every June to set the allowable increases for rent-stabilized leases. This year the board voted that 1-year lease renewals starting between October 1, 2023 and September 30, 2024, can increase by 3%. For 2-year renewals, the landlord can increase the rent 2.75% in year 1 and 3.2% in year 2. If you’re not sure whether you should choose a 1-year or 2-year renewal, take a look at our article on how to strategize a stabilized renewal. You can also use our Rent-Stabilized Calculator to make sure the price you receive on your renewal is correct. And remember, these increases should be based on your preferential rent, not the legal rent.

    Rent Stabilized Apartment In NYC FB size Mar 2021

    So how can you find out if you have a rent-stabilized unit if your landlord hasn’t disclosed it?

    You can request your rental history from DHCR here. Only the tenant, owner, or appointed representatives can request an apartment’s rental history. DHCR will mail you a copy. Your landlord WILL NOT be notified that you’ve requested this information.

    But how can you find a rent-stabilized apartment?

    Unfortunately, the city does not share publicly which units are stabilized. This is why we ask renters to share this info in their openigloo reviews.

    For example, one Brooklyn renter shared:

    “These apartments are rent stabilized which means they can’t raise rents more than a certain amount – make sure you are getting the right lease renewal as they depend on renters not knowing their rights on this.”

    Additionally, landlords register their regulated apartments with the city every year. So we have a working list of addresses with these registrations. But we don’t know which units benefit from stabilization. We’ve added a rent-stabilized tag to every building profile with associated registrations, so tenants can narrow their apartment hunt to just those addresses.

    Making sure you get a rent-stabilized lease

    If you’ve found a stabilized apartment or learned that you are already in one, make sure you get a rent-stabilized lease from your landlord. Landlords should include a rent stabilization rider with the lease as well. It’s important to note that rent-stabilized leases must be for one or two years; you can not have a six-month rent-stabilized lease.

    So while New York is trying to make renting in this city a little easier and more affordable, it’s up to the renter to know the status of their apartment and what laws apply to them. So the next time you’re in the market for an apartment, try and get your hands on a rent-stabilized apartment.

    Do you live in a rent-stabilized building you love? Share your experience on openigloo – you can help future renters find (or avoid) their next apartment.

    Google Reviews

  • New York Lease Renewals July 2023

    August 9th, 2023

    Summer Rent Increases Cool in July

    In July 2023, rent increases on lease renewals for market-rate apartments in NYC cooled to 4.1% compared to 11.1% a year before and 12.1% in June 2023. Rent increases were in double-digit territory in June as summer demand pushed prices higher – but July seemed to bring some reprise. Sub-5% rent increases are still prevalent, with 75% of renters reporting renewals in this range. Increases in Brooklyn slightly outpaced those in Manhattan. The neighborhoods with the highest reported increases on lease renewals (above 10%) were Bed-Study, Hamilton Heights, Prospect Heights and Chinatown.

    Read and Share Reviews

    New York City Lease Renewals

    Jul 2023Jun 2023May 2023Apr 2023Mar 2023Feb 2023Jul 2022
    Average Lease
    Renewal Change (%)
    4.1%12.1%4.9%6.8%10.8%10.2%11.1%

    July 2023 Renewal Breakdown By Increase

    75% of lease renewals in July were between 0-4%.

    July 2023 Renewal Breakdown By Increase

    July 2022 – July 2023 Lease Renewal Change (Manhattan, Brooklyn, Queens)

    Rent increases on renewals continue to drop below previous year levels.

    July 2022 - July 2023 Lease Renewal Change (Manhattan, Brooklyn, Queens)
    Read report for June 2023
  • 3 Tips For Finding NYC Apartments in Advance. Is It Even Possible?

    August 9th, 2023

    So, you need a new apartment in New York City. Maybe you know 100% you’re not renewing your lease. Or you just got a job in NYC but it doesn’t start for a few months. Maybe you’re moving for school and want to get a head start on the hunt. But in NYC, searching for apartments more than 30 days in advance is a no-go. The market moves fast and real-estate brokers and agents will ignore you if your move-in date is too far in the future. So what can you do if you don’t want to rush and feel pressured to find an apartment in just a couple of weeks?

    Here are a few tips for searching early in NYC.

    In some cases, tenants may post their lease breaks early if they know they have to move.

    1. Look on community forums for lease breaks or takeovers.

    In some cases, tenants may post their lease breaks early if they know they have to move. They can be hard to track down, but if the stars align, you may find a post that coincides with your move-in.

    If there’s a building you like, but there isn’t any future availability, give their leasing office a call.

    2. Call buildings directly to see if they have upcoming availability that match your dates.

    If there’s a building you like, but there isn’t any future availability, give their leasing office a call. Leave your info and tell them the dates you’re looking for. Hopefully they follow up if something matches up later on.

    Browse future listings on openigloo to find NYC apartments in advance.

    3. Browse future listings on openigloo to find NYC apartments in advance

    Put your desired move-in range on openigloo, and it’ll show you all apartments that may be coming available during that window. Openigloo will only show apartments that you’re eligible for during your timeframe. This is your way to get ahead of the craze and connect with a landlord before the apartment is even available. No more crowded open houses and bidding wars.

    Finding an apartment in NYC is tough – but it can be a little easier if you leverage the right strategies. Research the buildings and landlords, read reviews on openigloo, and check the city data to make sure the property is in good shape.


    Are you apartment hunting? Check out available and future listings on openigloo.

    Explore listings
  • 3 Things To Know About Heat & Hot Water Rules in NYC

    August 1st, 2023

    Imagine you just spent a fortune finding and moving into an apartment. But now you realize the heat and hot water is subpar. In New York City, landlords need to make sure their buildings and apartments have functioning hot water 24/7. Additionally, the heat needs to kick in when it’s supposed to. Here are 3 things to know about heat and hot water rules in NYC:

    Hot water needs to be working 24/7, 365 days a year.

    1. Hot water needs to be working 24/7, 365 days a year

    Landlords don’t have to pay for this utility, but it needs to be working! The minimum temperature needs to be 120 degrees Fahrenheit. There are no rules about maximum temperature. However, you can talk to your landlord or file a complaint with 311 if your water is scalding hot. You can also look up heat/hot water complaints on the website of the City’s Department of Housing Preservation and Development. If you need help talking to your landlord or filing a complaint, call 311 and ask for the Tenant Helpline.

    New York has a Heat Season that runs from October 1–May 31 every year.

    2. New York has a Heat Season that runs from October 1 to May 31 every year

    Heat season dictates when heat should be provided to buildings and apartments. It’s important to note that landlords are not necessarily required to pay for heat. Check your lease to be sure. But heat needs to be working during heat season. In New York City, many renters rely on radiators for their heat which need to be activated by their landlords. In cases where the landlord controls the heat: 

    • During the day, from 6am–10pm, the indoor temperature needs to be 68 degrees Fahrenheit when the outdoor temperature drops below 55 degrees.
    • At night, from 10pm–6am, no matter the outdoor temperature, the indoor temperature needs to be 62 degrees inside.

    NYC law sets minimum temperature requirements, not maximum requirements. This form of heat can sometimes overheat an apartment. Learn more about radiators here.

    You can file a complaint online or by phone with 311

    3. You can involve the City if your landlord is not responsive to heat and hot water issues

    What can you do if you have heat or hot water issues? First you want to inform your landlord and give them an opportunity to resolve the issue. Be sure to document when you reach out to your landlord. In cases where the landlord is not being responsive, you may need to involve the City. You can file a complaint online or by phone with 311. You can specifically file a heat and hot water complaint or an apartment maintenance complaint. Afterwards, a City inspector will visit your apartment and inspect the conditions. You can also call 311 and ask for the Tenant Helpline to get one-on-one support. Public Engagement Unit Tenant Support Specialists are available to help!

    File a complaint online

    Living without consistent heat and hot water is frustrating and in some cases very dangerous. But knowing your rights is an important place to start. How’s the heat and hot water in your building? Share a review on openigloo and help the next renter that considers your spot. You can also hold your landlord accountable with support from the Public Engagement Unit’s Tenant Helpline!

  • New York Lease Renewals June 2023

    July 10th, 2023

    Summer Rent Increases Are Back

    In June 2023, rent increases on lease renewals for market-rate apartments in NYC ramped up to 12.2% compared to 21.5% a year before and just 4.9% in May 2023. Rent increases are back in double-digit territory as summer demand pushed prices higher. While sub-5% rent increases are still prevalent, just 41% of lease renewals were in this range compared to 78% last month. Notably, apartments priced $5-7k per month experienced the lowest increases at 4.8%, while apartments priced less than $2500 experienced 16% increases on average.

    Read and Share Reviews

    New York City Lease Renewals

    June 2023May 2023April 2023March 2023February 2023January 2023June 2022
    Average Lease
    Renewal Change (%)
    12.1%4.9%6.8%10.8%10.2%8.1%21.5%

    June 2023 Renewal Breakdown By Increase

    41% of lease renewals in June were between 0-4%.

    June 2023 Renewal Breakdown By Increase graph

    June 2022-June 2023 Lease Renewal Change (Manhattan, Brooklyn, Queens)

    Rent increases on renewals continue to drop below previous year levels but are still in double-digit territory.

    June 2022-June 2023 Renewal Change (Manhattan, Brooklyn, Queens) graph
    Read report for July 2023
  • 2 Email Templates To Get Replies From NYC Real-Estate Agents 

    June 29th, 2023

    Don’t make these common mistakes if you want to try and get a response from NYC real-estate agents every time!

    Renting in New York City can be frustrating to say the least. Getting the attention of NYC real-estate agents can be even more of a challenge. They get inundated with requests and emails from renters eager to rent the spaces they represent. So how can you get an agent’s attention and ensure that they reply to you every time?

    Getting the attention of NYC real-estate agents can be even more of a challenge.

    Well here’s a few things you should STOP saying: Is this still available? When can I see it? Can you send me a video tour? Is the rent negotiable?

    While all of these questions seem like perfectly logical things to ask a NYC real-estate agents – you’re likely going to be ignored. Why? Because agents need to prioritize who they respond to and will likely only engage with tenants who they think are serious. Agents will want to know who you are, when your move-in date is, what your financial profile looks like and how many occupants you’re applying with. Most agents will not agree to show you an apartment without having a good sense that you’re eligible for the unit.

    Most agents will not agree to show you an apartment without having a good sense that you’re eligible for the unit.

    So what should you do instead? Here are 2 email/message templates you can use to do your outreach to NYC real-estate agents:

    1. You have a strong financial profile and are eligible for the apartment.

    Hi Agent,
    I am very interested in apartment ## that you posted at {building address}. If it’s still available, I’d like to schedule a viewing some time this week. My availability is [insert availability - for example; M-F after 4pm].
    I am looking to move-in with my {1/2/3+} housemates on {insert date}. Our gross household income is approx. $XXXXXX and our credit scores are xxx+.
    We have our application together and are ready to proceed quickly if we like the space. [insert any questions you may have about the unit here - for example; Can you share more information about the condo board approval process, can you share a video tour etc.]
    I can be reached by email or phone number [insert contact info].
    Thanks,
    Renter

    2. You do not meet the income or credit requirements for the apartment.

    Hi Agent,
    I am very interested in apartment ## that you posted at {building address}. If it’s still available, I’d like to schedule a viewing some time this week. My availability is [insert availability - for example; M-F after 4pm].
    I am looking to move-in with my {1/2/3+} housemates on {insert date}. Our gross household income is approx. $XXXXXX and our credit scores are xxx+. We understand that we are shy of the income/credit requirements but we will be applying with a guarantor who makes 80x the rent and has strong US credit. [If you can, share a reason about why you don’t meet the requirements - for example; we are a group of new grads who will be starting our jobs in the coming months or we are new to the US and don’t have any credit history as of yet].
    We have our application together and are ready to proceed quickly if we like the space. [insert any questions you may have about the unit here].
    I can be reached by email or phone number [insert contact info].
    Thanks,
    Renter

    Read about rental scams

    If you are searching remotely, simply let the agent know and ask to set up a virtual tour. This is a good way to verify that the apartment exists and is not a scam. Check our other post on how to avoid rental scams in NYC.

    Agents prioritize working with the tenants who are organized and ready to move forward.

    This may seem like a lot of effort, but the more intentional you are in your agent outreach, the more successful you’ll be with your apartment hunt. Agents prioritize working with the tenants who are organized and ready to move forward.

    Get more templates

    If you have questions about the building or landlord you’re considering, check openigloo for reviews and anonymously ask other renters questions. This can be a great way to learn about things you may not be comfortable asking the broker about! 

  • 2 things you need to qualify for a New York City apartment

    June 2nd, 2023

    Apartment hunting in New York is no easy task. With high rents, and a competitive rental market, securing and qualifying for an apartment may seem impossible. New and old New Yorkers alike can struggle to keep up with all the changing requirements. At openigloo, we receive tons of questions about the NYC application process. Such as; What is the 40x rule? Do you really need US credit to get an apartment? Can I use my parents as guarantors if they don’t live in the US? What if I’m a student and don’t have credit or income – how can I get an apartment!?

    NYC rental application checklist

    One way to make the whole process a little easier is to know exactly what landlords are looking for, so you don’t waste time applying to spaces where you’ll be rejected. Here are 2 things every NYC renter needs to qualify for an apartment:

    NYC landlords want to see that you make 40x the rent.

    1. 40x the rent and proof of income!

    NYC landlords want to see that you make 40x the rent. That means, if the apartment you’re considering is $2,000, your gross household annual income needs to be $80,000 ($2,000 x 40 = $80,000). If you’re applying with other people, your combined total household income needs to be 40x the rent. So before you start hunting, take the income you’re working with, divide it by 40 and that’s the rent you can “afford” in NYC. And of course, landlords are going to want to see straightforward proof of income; tax returns, pay stubs, bank statements etc.

    NYC landlords want to see that you have high credit - typically 700 and above.

    2. 700+ credit score.

    NYC landlords want to see that you have high credit – typically 700 and above. Qualifying for an apartment with low credit will be very challenging. If you’re on the cusp of 700, do what you can ahead of time to try and boost your score. Some credit bureaus allow you to submit things like your cell phone bill history or utility payment history. These things are not always included on your report, but can help boost your score if you make timely payments.

    Obviously there are a million situations where a renter may not meet the two requirements listed above. You may be tempted to apply anyways, and hope to explain your situation to the broker or landlord. For example; “I have a lot of savings, I’m just in between jobs right now”, or “I’m a student, so I don’t have any credit history. But I just graduated and will be starting a new job in a few months”. Or, “I just moved to the US and don’t have credit, but I have a great job”. Or, “I am self-employed, so all my income is technically registered under my company”.

    Let us save you the heartache – even the most logical explanation may not get you the apartment. The holy grail of getting an apartment if you don’t meet the requirements in a straightforward and provable way is to have a guarantor. Period.

    It gives comfort to the landlord, that if you stop paying your rent, they can go to your guarantor.

    What is a guarantor and how do I get one?

    A guarantor is essentially someone who is going to guarantee your lease. It gives comfort to the landlord, that if you stop paying your rent, they can go to your guarantor. In New York City, guarantors need to be US residents (ideally tri-state residents), make 80x the rent, and have very high credit (800+). If you don’t know anyone that can guarantee a lease for you, there are third-party insurance providers that can guarantee. You pay them, and they guarantee the lease.


    If you’re apartment-hunting, be sure to check out available openigloo listings. We’ll tell you ahead of time which apartments you qualify for so you can save some time and stress. Get started here.

    Check out listings on openigloo
  • New York Lease Renewals May 2023

    May 12th, 2023

    Rent Increases on Lease Renewals Continue to Cool

    In May 2023, rent increases on lease renewals for market-rate apartments in NYC cooled off to 4.9% compared to 17% a year before and 6.8% in April 2023. After a year of mostly double-digit increases, renters got some reprieve as landlords handed out sub-5% rent increases in the majority of cases. Notably, rent increases on lease renewals for apartments priced less than $2500 received the largest increases – around 8%. But why are rent prices on renewals cooling as the summer rental season heats up? Perhaps it’s indicative that rents have finally reached their top and landlord’s feel there isn’t the same upside to put units back on the market.

    Read and Share Reviews

    New York City Lease Renewals

    May 2023Apr 2023Mar 2023Feb 2023Jan 2023May 2022
    Average Lease
    Renewal Change (%)
    4.9%6.8%10.8%10.2%8.1%17.5%

    May Renewal Breakdown By Increase

    78% of lease renewals in May were between 0-4%.

    May Renewal Breakdown By Increase

    May 2022-May 2023 Renewal Change (Manhattan, Brooklyn, Queens)

    Rent increases on renewals continue to drop below previous year levels. May saw another reprieve in rent increases from the first few months of 2023.

    May 2022-May 2023 Renewal Change (Manhattan, Brooklyn, Queens)
    Read report for June 2023
  • Pet Rules in NYC: What Renters Need to Know About Pet Fees, Deposits + More

    May 12th, 2023

    Are you a pet owner renting in NYC? If so, you may have some questions about apartment hunting with a furry friend.

    First things first; landlords ARE allowed to prohibit pets in their buildings, unless they are certified medical or emotional support animals. If you are apartment hunting with a service animal, be sure to have all your documentation in order for your rental application! Legally, landlords cannot discriminate against you if you have a service animal. But what are the rules for non-certified pets? It really depends on the landlord and building. Here are a few things you need to know.

    In NYC, pet fees are legal, but they cannot be more than one month's rent.

    Can landlords charge a pet-fee?

    A pet fee is a one-time fee that landlords charge to tenants with pets to cover any damages the pet may cause to the apartment. In NYC, pet fees are legal, but they cannot be more than one month’s rent.

    Can a landlord ask for a “pet-deposit”?

    A pet deposit is a refundable deposit that landlords charge to tenants with pets to cover any damages the pet may cause to the apartment. In NYC, pet deposits are NOT legal because the maximum deposit landlords can ask for is 1 month’s rent. Instead, landlords can require tenants with pets to pay a non-refundable pet fee.

    Read about NYC security deposits
    The majority of buildings in NYC are pet-friendly and fees are not very common.

    Do all buildings require a pet-fee?

    No. In fact, the majority of buildings in NYC are pet-friendly and fees are not very common. Many new development buildings are even being constructed with dog runs and other pet amenities. Landlords may impose a fee for large breeds or if an applicant has multiple pets.

    Can my landlord deny my application because I have a pet?

    Unless your pet is a service animal, the landlord CAN reject your application because you have a pet. Landlords may also deny applicants with certain breeds or types of animals (reptiles, fish etc.).

    What are common pet rules in NYC buildings?

    Every landlord is different, so you should reference your lease to see if they have any specific pet rules. Common stipulations may be that your pet should have identification tags, be leashed when outside your unit, and that you are required to pick up after your pet.

    Having pets in animal-free buildings could lead to eviction if your landlord learns of them.

    My building is animal-free but I want to get a pet. Can I get a pet and not tell my landlord?

    Unfortunately, getting a pet in an animal-free building is likely breaking a term in your lease. If your landlord learns of this information, they could use it as grounds for an eviction. Additionally, many renters elect to rent in animal-free spaces because of allergies or other concerns. So even if your landlord doesn’t know, it could disturb your neighbors or cause them to report it.


    Do you have a pet? Does your building charge fees or have any pet rules? Be sure to share an anonymous review on openigloo and help the next renter who considers your building!

    Write a review
  • New York Lease Renewals April 2023

    May 12th, 2023

    Rent Increases on Lease Renewals Cooled Off in April

    In April 2023, rent increases on lease renewals for market-rate apartments in NYC cooled off to 6.8% compared to 20.6% a year before and 10.8% in March 2023. Increases on lease renewals have stabilized compared to 2022, where the market saw steep corrections in rent and 20%+ increases were standard. However, the majority of lease renewals are still in the sub-5% range. Meaning, landlords are increasing rents less than 5% when their tenants are up for renewal. Notably, rent increases in Brooklyn have surpassed those in Manhattan. This may be indicative that rental momentum in Brooklyn will continue into the summer months.

    Read and Share Reviews

    New York City Lease Renewals

    Apr 2023Mar 2023Feb 2023Jan 2023Apr 2022
    Average Lease
    Renewal Change (%)
    6.8%10.8%10.2%8.1%20.6%

    April 2023 Lease Renewal Breakdown By Increase

    73% of lease renewals in April were between 0-4%.

    April Renewal Breakdown By Increase

    April 2022 – April 2023 Renewal Change (Manhattan, Brooklyn, Queens)

    Rent increases on renewals continue to drop below previous year levels. April saw a slight reprieve in rent increases from the first few months of 2023.

    April 2022-April 2023 Renewal Change (Manhattan, Brooklyn, Queens)
    Read report for March 2023
  • New York Lease Renewals March 2023

    April 4th, 2023

    Rents continue to tick up heading into summer months.

    In March 2023, rent increases on lease renewals for market-rate apartments in NYC ticked up to 10.8% compared to 20% a year before and 10.2% in February 2023. Increases on lease renewals have stabilized compared to 2022, where the market saw steep corrections in rent and 20%+ increases were standard. However, the majority of lease renewals are still in the sub-5% range. Meaning, landlords are increasing rents less than 5% when their tenants are up for renewal. Our recommendation to both renters and landlords is to compare the renewals they are receiving/giving to the numbers below so they can assess if the pricing is aligned with the rest of the market.

    Read and share reviews

    New York City Lease Renewals

    Mar 2023Feb 2023Jan 2023Dec 2022Nov 2022Oct 2022Mar 2022
    Average Lease
    Renewal Change (%)
    10.8%10.2%8.1%3.2%5.2%5.9%20.0%

    March 2023 Renewal Breakdown By Increase

    68% of lease renewals in March were between 0-4%.

    March 2023 Renewal Breakdown By Increase

    March 2022 – March 2023 Renewal Change (Manhattan, Brooklyn, Queens)

    While rent increases on renewals continue to drop below previous year levels, prices are now starting to tick upward.

    March 2022-March 2023 Renewal Change (Manhattan, Brooklyn, Queens)
    Read report for April 2023
  • New York Lease Renewals February 2023

    April 4th, 2023

    The rental dip of late 2022 seems to be over.

    In February 2023, rent increases on lease renewals for market-rate apartments in NYC was 10.2% compared to 26.4% a year before and 8.1% in January 2023. Increases on lease renewals have stabilized compared to the levels seen in 2022, where the market saw steep corrections in rent. However, the majority of lease renewals are still in the sub-5% range. Meaning, landlords are increasing rents less than 5% when their tenants are up for renewal and steep double digit increases are becoming less common.

    Write a review

    New York City Lease Renewals

    Feb 2023Jan 2023Dec 2022Nov 2022Oct 2022Feb 2022
    Average Lease
    Renewal Change (%)
    10.2%8.1%3.2%5.2%5.9%26.4%

    February 2023 Lease Renewal Breakdown By Increase

    66% of lease renewals in January were between 0-4%.

    February 2023 Renewal Breakdown By Increase

    Feb 2022 – Feb 2023 Lease Renewal Change (Manhattan, Brooklyn, Queens)

    While rent increases on renewals continue to drop below previous year levels, prices are now starting to tick upward.

    Feb 2022 - Feb 2023 Renewal Change (Manhattan, Brooklyn, Queens)
    Read report for March 2023
  • 5 Things to Know About Subletting an Apartment in New York City

    March 23rd, 2023

    Your questions answered about subletting an apartment, short-term leasing, Airbnb and more in New York City.

    Subletting is a common practice in New York, where leaseholders rent out their space to other renters for a period of time. There are many reasons a renter may need to sublet. Perhaps they are leaving the City for a few months for work or personal reasons. Instead of breaking their lease, they can sublet their space to someone else to cover the costs of rent. If you’re a renter in NYC, here are 5 things you need to know about subletting your apartment.

    In New York City, renters cannot sublet their space for less than 30 days.

    1. Subletting for less than 30 days is illegal.

    In New York City, renters cannot sublet their space for less than 30 days. So if you’re going on vacation for a couple of weeks, renting out your space is not permitted. Buildings need to be zoned to accommodate short-term rentals. For example, dormitories or hotels are permitted to lease short-term. Most residential buildings in NYC don’t have the appropriate permissions to accommodate short-term renters.

    2. You can use Airbnb and other platforms to sublet.

    But what about Airbnb? Airbnb and other short-term renting platforms are having a hard time in New York City, since stricter laws came into effect. All spaces listed on Airbnb for short-term renting (less than 30 days), need to apply for short-term renting permits from the city. But if you want to host for periods longer than 30 days, you can still use Airbnb without this city permit.

    Read about short-term rules
    If you want to sublet your space, you must inform your landlord and give them a 30-day notice.

    3. You need to notify your landlord if you want to sublet your apartment.

    All renters are entitled to sublet their apartment. Under the law a landlord cannot unreasonably withhold the right to sublet. However, the landlord can refuse to sublet with good reason. If you want to sublet your space, you must inform your landlord and give them a 30-day notice. You will also have to submit documentation about your subtenant. They likely will have to meet certain income and credit requirements to qualify. Your landlord has the right to ask for additional info within that 30 day or period, or deny the request (with good reason). If they don’t say anything, you can assume an approval after the 30 day window has passed.

    4. You CAN sublet your rent-stabilized apartment – but there are restrictions.

    Rent-stabilized apartments are also eligible for sublet with a few restrictions. You can only sublet the apartment for 2 years at a time. You cannot indefinitely sublet your space. If the apartment is unfurnished, the maximum you can charge the subtenant is the same rent you pay. If you leave the space furnished, you can charge a 10% premium on the rent. Not sure if your apartment is stabilized? Check out our comments here.

    Explore rent stabilization
    Both parties should set clear expectations on price, security deposit, timeline and other rules for subleasing.

    5. Sign an agreement with your subtenant.

    Subleasing your space at the end of the day is a contract. Both parties should set clear expectations on price, security deposit, timeline and other rules. Once you get approval from your landlord to sublet, get your subtenant to sign a sublease agreement. Here is a free template to get you started.


    Read and share reviews

    Have you ever subleased your space? How was the experience? Was your landlord flexible? Be sure to share an anonymous review on openigloo, and help the next renter that considers your building and landlord.

  • 4 Things to Know About Evictions and Lockouts in NYC

    March 14th, 2023

    New York City has some of the strongest tenant protections in the country and has a stringent process of how and when renters can be evicted from their homes. While everyone hopes to never be at risk of eviction or potentially in a combative situation with a landlord, it’s important to know your rights. Here are 4 things every renter should know about evictions and illegal lockouts.

    Only a City Marshal or Sheriff has the authority to carry out a Warrant of Eviction.

    1. Only a City Marshal or Sheriff has the authority to carry out a Warrant of Eviction.

    Eviction proceedings take time, and only a court order from a judge can result in an eviction. Landlords cannot force you to leave without an eviction order. Receiving a letter from your landlord is not an eviction either. If you’re uncertain about whether a notice you’ve received is legitimate, call 311 and ask for the Tenant Helpline.

    Lockouts are illegal and considered a misdemeanor in NYC.

    2. An illegal lockout is when a landlord changes the lock on your apartment or removes your things without a legal eviction order.

    Lockouts are illegal and considered a misdemeanor in NYC. If you find yourself in this situation, you can call the police and file a report. While the NYPD cannot help you regain access to your unit, they can take your statement and supervise while you get locks changed back. Go to nyc.gov/IllegalLockouts to learn more about what to do if you’ve been locked out of your apartment.

    Learn more about lockouts
    Evictions and Lockouts body img 2 Mar 2023

    3. Short-term tenants and undocumented renters are also protected from evictions and lockouts.

    You may think that because you don’t have a lease or are an undocumented immigrant that these laws don’t apply to you. That is false. Even without a formal lease, once you’ve lived in a space for 30 days you are entitled to the same protections as any other renter.

    Landlords cannot withhold essential utilities and repairs.

    4. Landlords cannot withhold essential utilities and repairs.

    In some cases, tenants may feel pressure to leave their home because the landlord is withholding essential utilities, such as water and electricity, and repairs, like ceiling leaks and holes in the floor. This kind of behavior is considered tenant harassment and is completely illegal. If you find yourself in this situation, report it to the City and keep everything well-documented. You can take your landlord to court for harassment, and if they are found guilty of tenant harassment, they could face penalties, including applying for building permits and other City programs.


    If you are unsure about any of the above or what your rights are as a tenant, call 311 and ask for the Tenant Helpline to get free one-on-one support. Tenant Support Specialists can connect you with free legal resources and other guidance. The Mayor’s Public Engagement Unit also has resources with more information on how to protect yourself against evictions and illegal lockouts.

    Learn about Tenant Helpline

    Have you ever had a landlord that didn’t respect NYC eviction and lockout rules? In addition to connecting with City resources, be sure to share an anonymous review on openigloo and help the next renters that may consider that building. During your apartment hunt, you can also check openigloo for the eviction histories of every address in NYC. This City data can help you assess which landlord portfolios are particularly known for their eviction practices.

  • New York Lease Renewals January 2023

    February 13th, 2023

    Is the seasonal dip in rents over?

    In January 2023, rent increases on lease renewals for market-rate apartments in NYC were 8.1% compared to 17% a year before and 3.2% in December 2022. Rental activity seemed to cool in the latter months of 2022, but January saw a bounce back. 71% of New York lease renewals were still sub 5%. There was notably a big bounce in Manhattan rent increases, 11.1% vs. 2.4% last month. The neighborhood with the highest reported rent increases was the West Village at 36%.

    Read and share reviews

    New York City Lease Renewals

    Jan 2023Dec 2022Nov 2022Oct 2022Sep 2022Jan 2022
    Average Lease
    Renewal Change (%)
    8.1%3.2%5.2%5.9%5.2%17%

    January 2023 Renewal Breakdown By Increase

    71% of New York lease renewals in January 2023 were between 0-4%.

    January 2023 Renewal Breakdown By Increase - New York Lease Renewals January 2023

    Jan 2022-Jan 2023 Renewal Change (Manhattan, Brooklyn, Queens)

    While rent increases on New York lease renewals in January 2023 continue to drop below previous year levels, prices are now starting to tick upward.

    Rent report Boros Twitter size 2x Jan 2023
    Read February 2023 Report

    Questions or comments? Reach out to us at info@openigloo.com

  • New York Lease Renewals December 2022

    January 6th, 2023

    Rent increases on lease renewals fall for the 3rd straight month

    In December 2022, rent increased on lease renewals for market-rate apartments in NYC were 3.2% compared to 18.2% a year before. Rental activity continues to cool heading in the winter months, where 84% of renewals reported an increase of less than 5%. Notably, the average December renewal in Manhattan was a 2.4% increase compared to 6.7% in Brooklyn. Increases in rent renewals have been hovering around 5% since August, indicating that the post-pandemic correction in prices seems to be behind us.

    Read and share reviews

    New York City Lease Renewals

    Dec 2022Nov 2022Oct 2022Sep 2022Dec 2021
    Average Lease
    Renewal Change (%)
    3.2%5.2%5.9%5.2%18.2%

    Lease Renewals December 2022 Breakdown By Increase

    84% of lease renewals in December were between 0-4%.

    Rent report Twitter size 2x Dec 2022 v2

    Jan-Dec 2022 Lease Renewals Change (Manhattan, Brooklyn, Queens)

    Rent increases on renewals continue to drop below 2021 levels.

    Jan-Dec 2022 Lease Renewals Change (Manhattan, Brooklyn, Queens) - Lease Renewals December 2022
    Read January 2023 Report

    Questions or comments? Reach out to us at info@openigloo.com

  • openigloo’s 2023 NYC Rental Market Predictions

    December 21st, 2022

    2022’s rental market was a rollercoaster. The year started off with a dramatic reversal of the rent discounts seen throughout the pandemic. Manhattan renters in particular navigated double-digit increases sometimes upward of 50% when their leases came up for renewal.

    Heading into the summer, the usual seasonal uptick coupled with the influx of renters returning to the city resulted in unprecedented demand. As 2022 comes to a close, things have “normalized”. Rents are back or have surpassed pre-pandemic prices while demand has cooled heading into the winter months.

    So what can we expect in 2023? Here are openigloo’s NYC 2023 rental predictions:

    1. Rent prices will remain flat.
    2. Regulatory discussions around Good Cause Eviction and Broker Fees.
    3. Upward pressure on pricing in the outer boroughs.
    4. Renters will demand transparency and stability when apartment hunting.
    5. New construction in 2023 will help relieve supply constraints into 2024.
    Rent prices will remain flat.

    1) Rent prices will remain flat in the 2023 NYC rental market

    Since summer 2022, rents have stabilized. Even increases on lease renewals have remained sub-5% indicating there is no longer appetite for 20% increases. We expect this attitude to continue into 2023 with the usual seasonal upticks throughout the year.

    Regulatory discussions around Good Cause Eviction and Broker Fees.

    2) Regulatory discussions around Good Cause Eviction and Broker Fees.

    2022 brought a lot of debate around Good Cause Eviction and broker fees. Headlines of 50% rent increases and some tenants being charged $20k broker fees on stabilized apartments caused upset. We predict that restrictions on rent increases and caps on broker fees will be a serious part of regulatory discussions in 2023.

    Upward pressure on pricing in the outer boroughs.

    3) Upward pressure on pricing in the outer boroughs.

    In 2022, rent changes across the boroughs began to converge.  Rent increases in Manhattan, Brooklyn, and Queens were the same, indicating that tenants are more open to looking outside of just Manhattan. Because the return to office movement in NYC has been slower to materialize, renters will continue to look to more spacious and affordable spaces in the out boroughs putting upward pressure on pricing.

    November 2022 Renewal Breakdown By Increase
    Read rent report for November 2022
    Renters will demand transparency and stability when apartment hunting.

    4) Renters will demand transparency and stability when apartment hunting in 2023 NYC rental market.

    2022 threw a shock into the rental market. Many tenants were left scrambling after being priced out of their units and felt frustrated by the lack of pricing transparency and stability of their housing. In 2023 renters will demand more transparency with respect to price increases, and management’s responsiveness before they sign a lease. Renters will not just take space, location, and price into consideration during their apartment hunt, but they will be looking for some peace of mind that they can renew their leases for multiple years at incremental and tolerable increases.

    Read and share reviews

    5) New construction will help relieve supply constraints into 2024.

    2022 saw an increase in issued building permits as developers raced to secure their projects before the 421-a tax exemption was set to expire. This tax exemption was given to new rent-stabilized projects where a percentage of units were set aside for affordable housing lotteries. Permits covering 58,000+ new units were granted. While it’s unclear how many of these projects will start in 2023, any injection of new housing supply in New York will provide some relief for renters.

  • Top 5 (Big) Residential Landlords in NYC 2022

    December 20th, 2022

    Renters in NYC have gotten used to the worst landlord list released by the Office of the New York City Public Advocate every year. By analyzing city data, the Public Advocate presents a list of buildings and landlords with a reputation for having unaddressed violations.

    At openigloo, a marketplace to help renters find quality apartments, we have performed a similar analysis to identify the city’s highest-performing residential portfolios. Our platform presents city data and crowdsourced tenant reviews on every address in NYC. Renters rate their buildings on a scale from 1-5 in categories such as cleanliness, heat, owner responsiveness, and garbage management. They share whether they received their security deposit back, if they would recommend their building to a friend, and how much their rent went up. In doing so, we have identified the landlords that garner the highest building ratings and recommendation rates.

    Write a review

    We studied 250 residential portfolios with at least 500 units to develop this list. To qualify for the list, portfolios had to score in the 90th percentile for building ratings, recommendation rates, and city violations per unit. The following 5 landlords have an average building rating of at least 4.3 out of 5 (the city-wide average rating is 3.3). Additionally, 80% or more of tenants from the following buildings recommend their buildings to a friend (the city-wide average is 46%). And lastly, the following buildings all have violation per-unit ratios of less than 0.03 (the city-wide average is 0.68).

    There was some shuffle of this year’s list compared to 2021. TF Cornerstone took the top spot replacing Ogden Cap Properties at the list’s leader. Earlier, last year’s rankings were:

    1. Ogden
    2. TF Cornerstone
    3. Glenwood
    4. Columbia University
    5. Rudin Management

    NYC Highest-Performing Residential Portfolios 2022

    TF Cornerstone at 606 West 57 Street, Manhattan, NY 10019

    1) TF Cornerstone

    TF Cornerstone owns and manages about 18 residential buildings spanning 7500+ apartments in Manhattan, Brooklyn & Queens. One of the highest rated buildings on openigloo is one of their buildings in Long Island City, 46-15 Center Boulevard. The 363 unit building boasts a recommendation rate of 100%, and tenants appreciate management’s responsiveness. An area for progress? Tenants want to see amenity fees reduced or waived, given the high rents.

    Glenwood Management

    2) Glenwood Management

    Glenwood is the developer, owner, and manager of roughly 27 multi-family properties in Manhattan, covering 8000+ units. One of their addresses, 1675 York Avenue, boasts high ratings, and tenants are happy with the friendly and careful staff. Complaints? Tenants would like to see the shared laundry machines cleaned and maintained more often.

    Columbia University is the largest landowner in New York City

    3) Columbia University

    Columbia University is the largest owner in New York City by the number of locations and manages over 5000 apartments across 150 residential buildings. Renters of the buildings, mostly students, are pleased with the management’s affordability and attention.

    One of their highest rated buildings on openigloo is 343 Gold Street in Brooklyn.

    4) AvalonBay Communities

    AvalonBay Communities develops, owns, and manages rental apartment buildings across the United States. In NYC they are responsible for over a dozen properties spanning 3500+ units. One of their highest rated buildings on openigloo is 343 Gold Street in Brooklyn. The 631 unit building boasts a recommendation rate of 95%, and tenants appreciate the sense of community. Areas for improvement? Some tenants requested outdoor window cleanings and additional bike storage.

    Read and share reviews
    Ogden Cap Properties

    5) Ogden Cap Properties

    Ogden owns and manages 5 residential properties with a total of 3,416 units in Manhattan. One of their addresses, 155 East 31st Street boasts high ratings and tenants are happy with the building’s cleanliness and upkeep. Complaints? Many tenants expressed frustration about strict amenity policies, like being charged $20 to bring a guest to the roof.


    Renting in New York can be difficult. Navigating the rental process and finding a spot that is appropriate is no easy task for renters. It’s important to keep in mind that no building or owner can be perfect – openigloo users have always shared positive experiences about the previous landlords and their properties. With more transparency, tenants can find buildings and apartments better suited to their preferences, lifestyle, and budget.

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