1975 7 Avenue,

Manhattan, NY 10026

Location, by a lot of subway lines, 24 hour deli right next door

Heat and hot water is constantly off or having problems, they refuse to lower rent during these times despite those things being included. Constant rats outside day and night, eventually rats got into the apartment and all they did was send in the super every once in awhile with spray foam to fix obvious holes. Wouldn't send us an exterminator because they claimed we'd missed our monthly check in (which is always the middle of a work day and doesn't do anything). When an exterminator confirmed we needed specific maintenance done to stop rats from entering they never got back to us about doing it. We had several bad leaks throughout our time that either caved in the ceiling or threatened to and it was like pulling teeth to get them to come address them, usually much too late. Meanwhile, they will often give little to no notice about 'mandatory' access to our apartment for various things in the middle of work days. This building has constant 311 citations and the building manager is evil and one of the worst people I've ever had the displeasure of dealing with.

Fire Serina Santiago, get rid of the rats, do basic maintenance on your building, act like you care at all about the tenants you profit off of and have made yourself responsible for

In unit laundry, as well as nearby laundry if desired
Somewhat responsive super and management company
Equidistant to 2 subway stations
Grocery nearby

No insulation between floors and walls, we can hear EVERYTHING.
Upstairs neighbors have caused a lot of water damage that has continued since move in (November 2020 to present, currently Sept 2021) with no solution in sight.
Crew of people gather outside the building constantly - sometimes hard to enter or leave the building.
Neighborhood in general is a bit noisy and unpredictable.

I would advise insulation in the walls and especially the flooring. The unit is newly renovated and really suffers from lack of insulation.

Overall, building management is responsive via email and through their portal, but it’s a lot of words and minimal action to solve real issues in the building, in particular with my apartment. Seems to be a lot of shrugging shoulders when it comes time to actually fix something.