Summarized from anonymous rental reviews on openigloo.
Recent reviews highlight 20 West Street as a great building with top-notch amenities like a gym and rooftop. However, some drawbacks include noisy neighbors impacting sleep quality and occasional issues with the front desk staff. Positive aspects include a convenient location, cleanliness, and well-maintained facilities. Renters appreciate the responsive management, cleanliness, and overall vibe of the building. Improvement suggestions involve addressing noise insulation, front desk behavior, and tenant awareness. Overall, it's a good option for those seeking budget luxury in a well-located building with attentive staff and decent maintenance services.
Reviews (12)
3.62 stars
7 months ago
Great building, terrible front desk, terrible neighbors, noise go through walls
Former Tenant
Pros:
Top notch gym and rooftop. Nice lobby.
Cons:
Lived in 33F - the surrounding neighbors were insane. It was impossible to sleep due to the lack of noise insulation between units.
Front desk (Big bald guy + Shaun) were terrible. Rude and operating as through they were the tenant, disgusting.
Advice to owner:
Have the front desk operate with basic customer service in mind. Nasty to have to deal with them in what's supposed to be one's home. It's unhealthy.
4.12 stars
8 months ago
Great apartment and great staff in a good location
Former Tenant
Pros:
Very well kept, clean lobby and nice apartment units
Cons:
Older heating system and leaking windows that are not easily fixed, tough during winter months