Could be better/ worse
Pros
Beautifully renovated building with designer light fixtures in the main hall, new appliances in the units, and a wonderful skyline view of Manhattan (from the roof).
Cons
Thin walls, unkept main hall, lack of response to maintenance requests, and poor management service.
Advice to the owners
Visit the building, upkeep the building, and practice better soft skills and professionalism with tenants.
Review
Pros
First floor Washer & dryer in unit Updated appliances
Cons
Owner responsiveness could be better
Advice to the owners
You should respond to tenants quicker and with more care.